Mac Mini DVR Server is down

[carterbunch]

The DVR software is running and I can get to the web interface, but I am Receving a whole bunch of errors in the log:

2021/12/07 09:33:01.904389 [ERR] Failed to fetch station 78601: Get "http://data.tmsapi.com/v1.1/stations/78601?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp 54.235.249.26:80: i/o timeout

ENVIRONMENT

Version: 2021.12.07.0051
OS: Apple Macmini8,1
Darwin
*12.0.1 (kernel: 21.1.0)*

TROUBLESHOOTING

host data.tmsapi.com
data.tmsapi.com is an alias for tms.api.mashery.com.
tms.api.mashery.com is an alias for td-tms.mashery.com.
td-tms.mashery.com has address 54.163.243.97
td-tms.mashery.com has address 50.19.220.66
td-tms.mashery.com has address 174.129.37.206
td-tms.mashery.com has address 50.19.245.151
td-tms.mashery.com has address 54.235.249.26
td-tms.mashery.com has address 54.243.51.212

2021/12/07 09:33:22.231197 [TRS] DNS: OK: Resolved host via system DNS
2021/12/07 09:33:22.868319 [TRS] Cloud Reachable: OK: Connected to community.getchannels.com
2021/12/07 09:33:27.869595 [TRS] Local Time: ERROR: Could not connect to www.google.com: Get "http://www.google.com/": context canceled
2021/12/07 09:33:27.873013 [TRS] TV Everywhere: OK
2021/12/07 09:33:28.142049 [TRS] Remote Access: OK: Successfully established external connection
2021/12/07 09:33:28.341297 [TRS] Disk Permissions: OK
2021/12/07 09:33:28.341527 [TRS] System Firewall: OK
2021/12/07 09:33:28.579685 [TRS] Third Party Firewall: OK
2021/12/07 09:33:28.916727 [TRS] Little Snitch: OK
2021/12/07 09:33:28.916930 [TRS] Sleep: OK

I can get to Google.com from a web browser on the machine.

I have disabled and re-enabled Bonjour but it still show no network interfaces.

I have rebooted the machine and it still in this state.

Anything else to try?

[Macnbaish]

Is it still happening? I’m not 100% sure if Channels uses AWS for their web services but if so they had a major outage that lasted a big chunk of the day today.

[carterbunch]

Still happening.

[chDVRuser]

Does it display your networks here?

I'm just stabbing in the dark here as I don't even have a Mac.
I would submit diagnostics from the DVR web UI.

[carterbunch]

Here is the diagnostics log: 7ebec35f-0a43-46b3-81a5-44f1087bc9e1

There seems to be a weird networking thing going on. If I connect the ethernet cable and WiFi I get the NET interfaces to show up as one with the IP address of the ethernet port. If I unplug the ethernet port and just have wifi going it show 0 network interfaces connected. However I am connected via WiFi and all my other internet software works just fine.

[carterbunch]

New development. I am able to view streams via VLC if I use the URL:
http://192.168.7.219:8089/devices/TVE-ATTOTT/channels/6141/hls/master.m3u8?filter=favorites

even though my may screen looks like this:

and my logs are saying this:

[chDVRuser]

@carterbunch

If I unplug the ethernet port and just have wifi going it show ) network interfaces connected

Typo?
meant 0 not )?

[carterbunch]

Yes, 0

[chDVRuser]

If you plug your ethernet cable in, does everything work and no errors?
Does your WiFi interface on the Mac have a different IP address than your ethernet interface?

[carterbunch]

No it does not work. But the setting page reports 1 network interface is connected.

[chDVRuser]

Does your WiFi interface on the Mac have a different IP address than your ethernet interface?

[carterbunch]

No. does not appear. I have been working for over two years and the recent change was unplugging ethernet because I was getting duplicate hostname errors. Maybe I need to reinstall dvr software?

[chDVRuser]

I'm not familiar with a Mac.
Is it maybe sharing the WiFi and Ethernet connections, like bridging them together?

[carterbunch]

So tonight the even with all these issues. It is recording show! However, still can see guide or sources in the settings. Can’t watch live tv via apps or web client.

[chDVRuser]

@carterbunch

the recent change was unplugging ethernet because I was getting duplicate hostname errors

What was telling you you had duplicate hostnames?
The Mac, some software?
I'm really wasting both of our time as I don't know a Mac so can't be much help.
Perhaps the developers got your diagnostics and will respond.
I'm changing the Subject to include Mac Mini in hopes someone that owns one can offer assistance.

@tmm1 @maddox @eric Are you able to glean anything from the diagnostics he sent (assuming they went through)?

[tmm1]

Pretty weird. Seems like a firewall or some kind of networking kext is installed. Never seen anything like this before.

[carterbunch]

I have eero mesh network. It macOS was telling me I had duplicate host name and subsequently cause MacOS to renaming my Mac incrementally. Mac1, mac2, Mac3, etc. I was told by eero support is was caused because I had the Mac connected with two network adapters, Ethernet and WiFi. Because there are some features of macOS only available if you have WiFi connected I chose WiFi only.

I don’t have any 3rd party firewalls or networking filters installed and my install have been rock solid until about a month or two ago when I started noticing this intermittently.

Any idea about this symptom in the troubleshooting command:

Local Time
Could not connect to www.google.com: Get "http://www.google.com/": context canceled

[carterbunch]

Did the diagnostic logs point to any direction to troubleshoot?

7ebec35f-0a43-46b3-81a5-44f1087bc9e1

[mtnbkr60]

Try this, go to network settings on the iMac and delete your Ethernet interface. Then create a new one. For some reason this clears all sorts of odd Mac network issues.

[mtnbkr60]

It’s ok to have WiFi and Ethernet on at the same time, I do it all the time on my machines because airdrop and weather won’t work without WiFi. Key thing is that both have their own unique IP address. You didn’t add the same IP as a static address to both interfaces? That won’t work.