MTV3 & Nelonen Finland


#1

Hello.

I bought a HDhomerun Connect Duo box and Channels app to my Apple TV. All works fine except MTV3 and Nelonen (SD) Channels. I tried to watch those same channels via my laptop and and HDhomerun app, everything works perfect. So the problem should be in the AppleTV Channels app. I paid about this app, so it would be nice if it´s working.


#2

What happens when you try to play it?

After it has a problem can you go click Submit Diagnostics at the bottom of the Settings tab.


#3

It just breaking the sound and video. Weird why is it doing like that, because Nelonen(HD) is fine. Only those SD Channels are breaking. Unfortunately there is no MTV3(HD) channel, so I cannot watch that channel at all. I will check that "Submit Diagnostics" later on.


#4

Submit diagnostics and problem channel MTV3 have been open now for a while.


#5

Thanks. I need a recording from that channel. Email it to [email protected]

See Teletext showing when captions enabled (Finland)


#6

Hey.

I sent you the videoclip via email. I also noticed that when I switch that audio language off, the video is fine but I cannot hear anything.image


#7

Hellooo...?


#8

So sorry, the file did not arrive due to limits in our help desk system.

Could you email to [email protected] instead


#9

I have exactly the same problem with these two Finnish channels, for over a year with the channels app on ATV, and I just downloaded the iPad app, and on that too. The other ca. 20 channels work without a problem. These two trouble channels work fine on HDHomeRun on iPad and on VLC and InstaTV on ATV. I would subscribe to channels if this could be fixed.


#10

Please send me a sample video file according to instructions above and I will work on a fix.


#11

I was able to get the video file you sent from our mailserver. Unfortunately it looks like you used a phone camera, but the video I need is a direct recording from the HDHomeRun so I can try to play it back myself.

You have to check the IP of your HDHR and use the channel number to download a 30s sample.

For example if your HDHR IP is 10.0.0.5 and the channel number for MTV3 is 745, visit this URL in Chrome to download a 60s sample:

http://10.0.0.5:5004/auto/v745?duration=60


#13

Hi, I emailed you a video recording of MTV3.


#14

Thank you! If you can also send me one from Nelonen, and then another one from any channel which is working correctly that will help me to compare them.


#15

I sent to videos:V4=nelonen, v1=yle1. Had to use mail drop, hope you can fetch them.


#16

Thanks. I was able to make a fix and it will be released this week.


#17

Excellent. You are very efficient, thanks. This does not belong here, but looking at the DVR subscription, Finland is not supported. Why?


#18

We have support for Finland which is in beta testing mode. It is not advertised but we have some users testing it out and it should work.


#19

A new v3.1.13 update for the Channels app is available on the App Store with a fix for this issue.


#20

Works fine now. Great work guys, thank you. :slight_smile: