Submit Diagnostics from the app
I just dropped the quality to 2Mbps and live tv worked.
It chokes when it got to 6Mbps
I finally got the recorded show to play at 8Mbps, but live can only handle 4Mbps or lower or not at all.
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Just saw your reply and diagnostics submitted.
I just (re-)discovered the speedtest in the Channels app. I was using another app to test my speed.
The speed the Cube is showing is ~25
The Cube’s native network speed shows ~260
The iphone on the same wifi Channel app speed:~130
Don’t know why the Cube has such a poor connection. But the recorded show is pausing about every 5 - 10 minutes, I’m assuming to buffer.
Funny I just did the Channel speed test on the AppleTV here and it’s download speed is reported as 0! Yet it plays better than the Cube.
Also for the iPhone Channel speed test I reported earlier was the upload speed. The download speed is on par with the Cube.
Try the latest beta version
Not too worried about the AppleTV - need the Fire Cube issue fixed.
I just powered it back on, settings are on 2Mbps and it can't do live TV now.
I submitted the diagnostics, so waiting to hear back from support
Are you using WIFI or Ethernet sound like you have poor WIFI if that is what you are using. I am using FireCube and FireTV's and have no problem. 2Mps is way too low you obviously have a problem with that device.
Try using original in playback quality. Much of the time a transcode isn’t even needed. What’s your upload speed at the dvr server isp?
Original didn’t help. Per the speed test I’m getting around 25mbps same as the iphone on the same wifi.
All other streaming apps work fine
The AppleTv in the other room, same wifi works fine
The iPhone works fine. So it’s not anything with the server. I even updated the server to the latest pre-release.
It was working fine on Tuesday and then just stopped.
I just had it install the beta and no change there.
This Channels app on the Cube is being ornery.
This is all remote streaming and speed tests, correct?
If it is, what is your ISP upload speed at the server side?
I have Spectrum - I do show an upload speed of ~25Mbps - so that does correspond with what the Channel App speed was reporting.
Been running this Cube remotely for 2 years and this is the first major issue I’ve experienced.
I wonder what changed. Did FireOS update recently on it?
Not that I'm aware of
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So nothing unusual found in the submitted diagnostics?
It could just be a faulty device have you tried another device on that same area where the device is now same TV/ HDMI etc ..?
Try:
no joy. Server is now on 02.24.2024
New diagnostics submitted as well
Please try this build.
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Server is now on: 2025.02.25.0015
FireTV App is on: 4.8.0
Still doesn’t work - resubmitted diagnostics
However, FireTV App Beta 2.25.15 does work on this version and it worked on 2025.02.24.0042
I’ve submitted diagnostics from the Beta App as well.