New gigabit broadband (router Adtran 814-v6) causing network connectivity issues with channels

Channels DVR Server
#9

What should it be? I didn’t even know you could run a speed test, it’s just channels that is being affected just tried to watch it on Apple TV, got network issues pop up in right corner. Ran the same HD channel on Plex and it’s running at 1080p @10Gbps.

Is there any internal routing cache in channels? All I’ve done is changed router. Although everything has either been restarted or rebooted. I’m stumped. On my old router it was the other way around plex tv was unwatchable and channels was perfect, gutted.

#10

on a gigabit network, if directly connected with ethernet, you should be getting above 900mbps transfers in the speed test.

for WiFi clients, this will be reduced by the speed/reliability of your WiFi. So, if you don't have good WiFi signal, aren't on 5GHz band, or are using a channel that your neighbors are using, you will have problems. Would explain issues with the phone.

#11

What Apple Tv model? is it the older one with a slow 100mbps port and not gigabit?

From my Apple TV 4K, i get:
996

3.25

0.48

Your latency and jitter are extremely bad for a wired connection.

The numbers you posted are far more alike to wifi numbers, poor wifi.

If only Channels DVR is effected, then the issue may lie with your server device and its networking.
First, replace the cable with a new good quality ethernet cable.

Also, new router may not be auto negotiating the proper link speed. Check each device to see f it is running at 1gigabit full duplex. Check the Router's management system also if it is one that is advanced enough to report such stats.

#12

If I do an internet speed test I’m currently getting 650 down 430 up ping 2.
I’m guessing the router 814v2 should have gigabit ports in the manual it just says lan 1-4 and all 3 HDHomerun, Mac-Mini & Apple TV are all directly plugged into the router.

So I’m not sure what could be throttling stuff as there is nothing in between?

The download speed from my phone is currently about 300mbps, yet if I run channels I get tuner connectivity issues and lost signal messages.

I’m guessing I’ll have to strip it all down and find out what’s going on.

If anyones got any tips on what diagnostics i should be running to find out what the hell is going on with my network. Don’t be shy.

#13

Internet speed test means nothing. That just tests speed from WAN to LAN, your internet to the device, not internal LAN to LAN, device to device.

#14

Those all in one Gateway routers, especially if it is from an ISP, suck.

You could try this, get a 5 or 8 port gigabit switch, they are pretty cheap these days on Amazon or even at Best Buy, etc, and hook all your devices to the switch (not the router), and connect the switch to one of the routers LAN ports. That moves everything to its own dedicated switch, and the router is then only used for WAN access.
I recommend TP-Link, have good experience with them)

in the mean time, make sure the router you have, its firmware is up to date.
And check that the wired devices are infact using wired connection, not wifi.

1 Like
#15

Totally agree with speedingcheetah.
Just logged in and was about to post the same thing.
You want your high bandwidth connections to go through the same gigabit switch.

#16

Indeed, built in switches on AIO routers are trash.
Only exception is some pro-consumer grade routers, like top end Asus ones, and more enterprise level hardware, like Ubiquiti. My ER12 has a built in 12port switch and SFP.

Edit: Although, I have not had any network issues with having a client device being multiple switches and long cable runs away from the Channels DVR server, but, I am using Ubiquiti hardware and 6a cables, not typical to average home consumer.

#17

I do have a 5 port gigabit switch. Guess where that is?

It’s plugged into port 4 of my router but I’ve got my Hive hub, hue hub Xbox & win 11 workstation plugged in there

I guess I’ll try repurposing my switch tomorrow

And yep checked the wired/wireless settings. The home run is Ethernet only, I’ve disabled WiFi on my Mac-Mini (channels server), and the Apple TV is on Ethernet too?

#18

Ok thanks

I’m gonna pull it all down tomorrow and try to get everything working

Thanks for all your suggestions

#19

I would also recommend if you purchase another Gigabit switch, stay away from the cheaper ones.
I had problems with TP-Link and Trendnet. No issues with my Netgear GS105 and GS108.

#20

Ok thanks

Just leading on from what you said about WiFi interference, this new router is really struggling with WiFi connections all my 5GHz devices connect. None of my 2.4GHz devices will connect, would this cause these issues? I have contacted them about it and am waiting for a response.

If so I can’t wrap my head around why as all the devices are wired.

I just checked and the macs WiFi is disabled, as mentioned hdhomerun is Ethernet only and Apple TV is connected via Ethernet?

One of the options from this provider is bridge mode so I could use my own router it’s looking like I’m gonna have to go down that route unless it turns out the router has faulty WiFi but if so how could it affect channels. I think I’m gonna have to disable the radios on the router and see what happens

Ok I’ve just disabled both 2.4ghz and 5GHz radios on the router and everything is working perfectly now apart from I don’t have WiFi.

So it seems it’s the router, maybe I’ll can add a WiFi access point and keep the built in radios disabled.

Any advice on workarounds would be appreciated, this is an amazing deal and I don’t wanna go back to good old 15mbps EE’s useless broadband

1 Like
#21

to each his own...its the opposite for me and my clients networks i support, home and small business.
Dlink/belkin networking products are by far the worst though.

#22

It seems you have an issue with the ISP hardware. You probably could use your own equipment instead. That is what I do.

#23

Yes that’s what it looks like.

What still does not make sense to me is that all the devices were Ethernet. Mac disabled, Honerun Ethernet only.

Now the Apple TV is plugged in to Ethernet. So that means the AT must be actively using the bloody WiFi instead of the nice expensive RJ45 cable I have plugged in. WTF Apple?

I might have to look into an alternate method for viewing channels that’s ridiculous.

I’ve been analysing this on and off since Thursday gone when it was installed.

The misses is getting pissed she hasn’t been able to watch an uninterrupted show since.

Well hopefully they’ll give me another router, one where the WiFi works.

#24

I've got 6 ATV. They don't connect to WiFi if the ethernet is working. It could be an issue with ISP router. I have never heard of Adtran. But, I would try to find the management interface and see if you can reconfigure some things. But definitely try that suggestion of plugging things into the separate switch instead of the router.

#25

alternatively, you could give the router back, save money on the rental fees. And then set up your own network for modem -> router -> switches -> access points. Especially since you already have run the ethernet.

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#26

I don’t think they do refunds on router rental I suppose I could ask, this is £25 a month for 1 gigabit up and down. Very good price, shit router.
It’s Hey Broadband if anyone is wondering and I got their top package for the price of their starter pack :slight_smile:

#27

Ok that’s what I don’t understand when the AppleTV has an Ethernet cable plugged in it should disable the WiFi right. So why is the ATV using WiFi to grab the signal from the router instead of Ethernet. Once I disabled both radios the connection was so responsive and there were no glitches whatsoever.

I’d never heard of Adtran either, this is full fibre, the WAN port is fibre so I’ve got two lines coming in to my house BT line and Fibre which they had to run from the box. I guess a named full fibre router is probably silly money.

I’ve got the info for the admin interface and after disabling both radios then putting one on at a time I can tell the 2.4GHz radio in the router is fried.

#28

If there is an electrical issue and 2.4GHz doesn't work at all, it could be a short somewhere internally. And when you give power to the radios, it breaks the ethernet from the router. Or, possibly, the power adapter is not supplying enough current to power both.

But if any part of it is not working, you should replace it. Do any of the ethernet ports work? Are your other ethernet devices getting a reliable signal?