NFL Network "Cable provider authentication failed" December 2022

[David_Smit]

Sent: 59f8df69-18e6-4b8a-85cf-dac55558892e

[Lawreb]

For Spectrum:
Logs have been submitted as e1ab3c2c-127b-446f-b02f-5b125405e917.

[Keith_Willis]

I still can't get NFL network to work on channels.
My submitted ticket# 9772870e-42b9-444e-8164-d69b763029d5
I thought maybe the ad blocker I had running on my Asus router "Diversion Ad Blocking software" may be an issues so turned it off. Then tried again and still didn't work.

Thanks for your help if you have any idea what I can do now.

[daldana7296]

Another log for Spectrum as provider - d098fd2d-ac44-4082-af42-cf3c0563dde4

[babsonnexus]

New COX diagnostics (had sent over email before): dc89f6ab-0cd1-4750-9145-f2496de3e9d1

[ericsmcdonald]

Updated to 2022.12.22.0210 and re-scanned on both YouTube TV and Spectrum, same "Cable provider authentication failed" error. Submitted logs: 837bce66-3b50-4712-bbcc-bc9d79cbc417

[kingpinjimi12345]

same for me using FuboTV

[B0bHalter]

Updated to 2022.12.22.0210 on Mac OS Monterey 12.6.1 and rescanned NFL Network on Spectrum, still getting the error "Cable provider authentication failed". Submitted logs as well, 2bc8412c-7735-42bf-8db9-87ead5b0bd93

[koltasi]

Thank you @tmm1. No dice on Fios. f2ac9c22-7e12-42af-932e-f2e81ae54123

[Keith_Willis]

My submitted ticket# 9772870e-42b9-444e-8164-d69b763029d5

[tmm1]

Chrome HAR would be helpful if someone can capture that and email to support.

@tmm1

I will need someone to capture a chrome HAR and email it to support.

1. Open chrome incognito window
2. Open chrome dev tools
3. Switch to network tab
4. Enable "preserve log"
5. Go to NESN website and login and watch
6. Right click in the network tab, select Copy > Copy All as HAR
7. Open a text editor like Notepad.exe and paste
8. Go to File > Save then email the file to [email protected]

For more details see:

https://help.o2.verizonmedia.com/hc/en-us/articles/360000074523-How-to-Save-a-HAR-File-Log-in-Google-Chrome?mobile_site=true

[billteeth]

sent

[kingpinjimi12345]

I have sent it as well, but had to do it through google drive

[Rice]

Sent as well. Hulu, Ubuntu chromium snap 108.0.5359.124

[Lawreb]

Out of curiosity, why are we doing this with the NESN website? Why not with the NFL Network?

[babsonnexus]

@tmm1

Chrome HAR would be helpful if someone can capture that and email to support.

Sent for COX in my original support thread.

@Lawreb

Out of curiosity, why are we doing this with the NESN website? Why not with the NFL Network?

I believe we are supposed to do this with the NFL Network (it's what I did). I think he was just quoting from a similar thing they did for NESN sometime back.

[Lawreb]

I believe we are supposed to do this with the NFL Network

Ah! When someone does a step-by-step like that, I take it too literally.
I submitted HAR for Spectrum and NFL.

[kingpinjimi12345]

@babsonnexus lol you're porbably right about that.
@tmm1 Please let me know if sending one from NFL is needed.

[Keith_Willis]

Are you good or do you want me to do one for Directv so you can see the Chrome HAR?

[daldana7296]

One other HAR file sent for Spectrum as the provider.