NFL Network "Cable provider authentication failed" December 2022

No dice for me. I tried to scan the channel in Firefox and Edge, even with the NFL Network playing in another tab. Submitted diagnostics: 7783c6f6-3a17-4fbd-ab63-2b8f407fca97

Everything else appears to be playing fine that I tested.

You need to fix your Chrome install. Others have reported that uninstalling the snap works.

I tried and followed the guide on the website. Only thing that works is uninstalling Chromium completely, then going into troubleshooting and fixing Chrome. I followed the instructions 100% on the channels website. They dont work anymore.. Everything works this way except NFL network

Still a no go for me. Hulu,Ubuntu,NO snap errors on mine
Logs have been submitted as 05af0f9b-0826-4736-964c-98ab8953b3f5

OK I followed the link from @racameron to disable snap. I did that and I have no chrome installed. but TVE works great except for NFL network. There are others here in the same boat with no chrome installed so there is a lot of confusion. @tmm1 could you weigh in over here to let us know what is going on? Ubuntu chromium snap error - #29 by jasonmcroy

For NFL network I am getting auth failures now so no SNAP errors. I submitted diags
d0bf4dce-5a55-4c25-8e96-66b73a6d35fc

No snap error for me, the error I get when trying to scan NFL Channel individually within Server is: "Cable provider authentication failed"

Disregard, I haven't updated to newest version yet as I am recording something now. Will report back once I do.

Thank you, @tmm1
I appreciate the update.

Just updated to the latest build (2022.12.20.2125), tried to scan channel and still getting the following error:
Cable provider authentication failed

Here's the error from the log"

2022/12/20 23:05:15.563599 [TVE] action=error_response type=Other error=net::ERR_UNKNOWN_URL_SCHEME url= 
2022/12/20 23:05:15.570700 [TVE] action=version product=HeadlessChrome/89.0.4389.114 jsVersion=8.9.255.24 protocol=1.3 revision=@1ea76e193b4fadb723bfea2a19a66c93a1bc0ca6
2022/12/20 23:05:15.572695 [TVE] action=mock
2022/12/20 23:05:15.594797 [TVE] action=navigate url=https://www.nfl.com/network/watch/nfl-network-live
2022/12/20 23:05:15.597761 [TVE] action=request type=Document method=GET url=https://www.nfl.com/network/watch/nfl-network-live
2022/12/20 23:05:15.597841 [TVE] action=auth_domain domain=www.nfl.com
2022/12/20 23:05:15.597863 [TVE] action=nflauth step=start
2022/12/20 23:05:15.976565 [TVE] action=wait_for_page
2022/12/20 23:05:28.957221 [TVE] action=page_ready
2022/12/20 23:05:28.957376 [TVE] action=wait_for_page done=true reason=page_ready
2022/12/20 23:05:28.968557 [TVE] action=click_interstitial
2022/12/20 23:05:28.978231 [TVE] action=tvejs msg="nflSelect: path=/network/watch/nfl-network-live"
2022/12/20 23:05:29.069757 [TVE] action=wait_for_interstitial timeout=12s
2022/12/20 23:05:29.415090 [TVE] action=request type=Document method=GET url=https://www.nfl.com/activate/LSZDEW
2022/12/20 23:05:29.415178 [TVE] action=nflauth step=activate_start
2022/12/20 23:05:29.723523 [TVE] action=error_response type=Image error=net::ERR_ABORTED url=https://cm.everesttech.net/cm/yh 
2022/12/20 23:05:29.723678 [TVE] action=error_response type=Image error=net::ERR_ABORTED url=https://adb2waycm-atl.netmng.com/cm/ 
2022/12/20 23:05:29.723714 [TVE] action=error_response type=Image error=net::ERR_ABORTED url=https://dpm.demdex.net/ibs:dpid=30646 
2022/12/20 23:05:29.723742 [TVE] action=error_response type=Image error=net::ERR_ABORTED url=https://odr.mookie1.com/t/v2 
2022/12/20 23:05:29.725254 [TVE] action=error_response type=Fetch error=net::ERR_ABORTED url=https://www.facebook.com/x/oauth/status 
2022/12/20 23:05:38.576134 [TVE] action=error_response type=Fetch error=net::ERR_ABORTED url=https://www.facebook.com/x/oauth/status 
2022/12/20 23:05:41.371349 [TVE] action=page_ready
2022/12/20 23:05:41.371586 [TVE] action=nflauth event=page_ready
2022/12/20 23:05:41.381816 [TVE] action=click_interstitial
2022/12/20 23:05:41.387750 [TVE] action=tvejs msg="nflSelect: path=/activate/LSZDEW"
2022/12/20 23:05:41.552176 [TVE] action=wait_for_interstitial timeout=12s
2022/12/20 23:05:44.143168 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/api/v1/authenticate
2022/12/20 23:05:45.198737 [TVE] action=request type=Document method=POST url=https://youtube.auth-gateway.net/saml/saml2/idp/SSOService.php
2022/12/20 23:05:45.437943 [TVE] action=request type=Document method=GET url=https://youtube.auth-gateway.net/saml/module.php/authbypass/firstbookend.php
2022/12/20 23:05:45.556522 [TVE] action=request type=Document method=GET url=https://youtube.auth-gateway.net/saml/module.php/authbypass/firstbookend.php
2022/12/20 23:05:45.619449 [TVE] action=request type=Document method=GET url=https://accounts.google.com/o/oauth2/auth
2022/12/20 23:05:53.675376 [TVE] action=page_ready
2022/12/20 23:05:53.675606 [TVE] action=wait_for_interstitial done=true reason=page_ready
2022/12/20 23:05:53.675670 [TVE] action=fill_form u=mattvarner341
2022/12/20 23:05:53.691621 [TVE] action=tvejs msg="googleLogin"
2022/12/20 23:05:53.767998 [TVE] action=wait_for_auth timeout=24s
2022/12/20 23:05:56.254133 [TVE] action=tvejs msg="googleLoginPassword"
2022/12/20 23:05:56.912537 [TVE] action=request type=Document method=GET url=https://accounts.google.com/CheckCookie
2022/12/20 23:05:57.006020 [TVE] action=request type=Document method=GET url=https://accounts.youtube.com/accounts/SetSID
2022/12/20 23:05:57.174652 [TVE] action=response path=/accounts/SetSID status=200
2022/12/20 23:05:57.273688 [TVE] action=request type=Document method=GET url=https://accounts.google.com/signin/oauth/consent
2022/12/20 23:05:57.273855 [TVE] action=interstitial
2022/12/20 23:05:57.492553 [TVE] action=request type=Document method=GET url=https://youtube.auth-gateway.net/saml/module.php/authgoogle/linkback.php
2022/12/20 23:05:58.758694 [TVE] action=request type=Document method=GET url=https://youtube.auth-gateway.net/saml/module.php/authSynacor/DiscoveryAssociationsResume.php
2022/12/20 23:05:58.825548 [TVE] action=request type=Document method=GET url=https://youtube.auth-gateway.net/saml/module.php/authbypass/lastbookend.php
2022/12/20 23:05:58.944556 [TVE] action=request type=Document method=GET url=https://youtube.auth-gateway.net/saml/module.php/authbypass/lastbookend.php
2022/12/20 23:05:59.130356 [TVE] action=request type=Document method=POST url=https://sp.auth.adobe.com/sp/saml/SAMLAssertionConsumer
2022/12/20 23:05:59.384250 [TVE] action=request type=Document method=GET url=https://www.nfl.com/activate/done/LSZDEW
2022/12/20 23:05:59.384354 [TVE] action=nflauth step=activate_done
2022/12/20 23:06:06.524887 [TVE] action=error_response type=Fetch error=net::ERR_ABORTED url=https://www.facebook.com/x/oauth/status 
2022/12/20 23:06:08.693021 [TVE] action=page_ready
2022/12/20 23:06:08.703719 [TVE] action=click_interstitial
2022/12/20 23:06:08.715764 [TVE] action=tvejs msg="nflSelect: path=/activate/done/LSZDEW"
2022/12/20 23:06:08.717423 [TVE] action=tvejs msg="nflSelect: waiting for input"
2022/12/20 23:06:09.720384 [TVE] action=tvejs msg="nflSelect: path=/activate/done/LSZDEW"
2022/12/20 23:06:09.722974 [TVE] action=tvejs msg="nflSelect: waiting for input"
2022/12/20 23:06:10.724398 [TVE] action=tvejs msg="nflSelect: path=/activate/done/LSZDEW"
2022/12/20 23:06:10.726028 [TVE] action=tvejs msg="nflSelect: waiting for input"
2022/12/20 23:06:11.727370 [TVE] action=tvejs msg="nflSelect: path=/activate/done/LSZDEW"
2022/12/20 23:06:11.728863 [TVE] action=tvejs msg="nflSelect: waiting for input"
2022/12/20 23:06:12.730300 [TVE] action=tvejs msg="nflSelect: path=/activate/done/LSZDEW"
2022/12/20 23:06:12.732106 [TVE] action=tvejs msg="nflSelect: waiting for input"
2022/12/20 23:06:13.117337 [TVE] action=request type=Document method=GET url=https://www.nfl.com/network/watch/nfl-network-live
2022/12/20 23:06:13.286480 [TVE] action=error_response type=Fetch error=net::ERR_ABORTED url=https://api.nfl.com/experience/v1/games 
2022/12/20 23:06:20.718523 [TVE] action=wait_for_auth after=nflauth timeout=12s
2022/12/20 23:06:21.820689 [TVE] action=error_response type=Fetch error=net::ERR_ABORTED url=https://www.facebook.com/x/oauth/status 
2022/12/20 23:06:22.720545 [TVE] action=page_ready
2022/12/20 23:06:25.723366 [TVE] action=error_response type=Fetch error=net::ERR_ABORTED url=https://streams.adobeprimetime.com/v2/sessions/YouTubeTV/2e22c59c2b784bd517145bd4e6cca6f7 
2022/12/20 23:06:25.917409 [TVE] action=error_response type=Preflight error=net::ERR_ADDRESS_UNREACHABLE url=https://ad16a8c8b860d62e9d55b11a66f20c9e32f3e887.ipv6.cws.conviva.com/0/wsg 
2022/12/20 23:06:25.928601 [TVE] action=error_response type=XHR error=net::ERR_ADDRESS_UNREACHABLE url=https://ad16a8c8b860d62e9d55b11a66f20c9e32f3e887.ipv6.cws.conviva.com/0/wsg 
2022/12/20 23:06:26.372331 [TVE] action=error_response type=Fetch error=net::ERR_ABORTED url=https://dcs-live.mp.lura.live/server/session/update 
2022/12/20 23:06:32.718715 [TVE] action=auth_timed_out
2022/12/20 23:06:32.718832 [TVE] action=screenshot
2022/12/20 23:06:34.602288 [TVE] action=screenshot size=798517
2022/12/20 23:06:34.608560 [TVE] action=capture_html
2022/12/20 23:06:34.694731 [TVE] action=capture_html size=261531
1 Like

That's an old version of Chrome
Check the DVR web admin UI Support > Troubleshooting

I'm not getting the channel scanned using HuluTV and build "2022.12.20.2125". I am on a Synology NAS and troubleshooting shows all green checks. When I try and do the manual scan, I do get an e-mail from Hulu with a code saying it's good for 10 minutes. Any idea what step I am missing?

I have submitted a ticket with log 4b487126-ac90-4003-a9d5-3eb72f849b51

Interestingly now i am seeing in the screenshot that its actually logged-in and playing the stream but channels still thinks it failed. It makes me wonder if there's a pop up waiting to be clicked on.

Just tried with DVR v2022.12.20.2125 to re-auth NFL Network in my Hulu source, but still getting an error. Although it's a different error now: "Cable provider authentication failed"

This!!!

Same error message with Spectrum as the provider.

I have the same error on 2022.12.20.2125: Cable provider authentication failed

Provider: YouTubeTV

Same error as @kingpinjimi12345
It appears from the screenshot error it is authorizing but says provider failed on the scan page. Hulu

Same for Cox on 2022.12.20.2125.

Please submit diagnostics

1 Like

Logs have been submitted as d53f8a66-7f88-4259-b0b0-c844b691a470

Just tried again and got the error
864b008e-d0f6-491b-bbae-cd4bfdc7f4aa