Pluto Guide info not updating

Fortunately, adding new Channels to your lineup isn’t something that happens very often. So it’s not too bad.

I'm not worried about adding channels, just getting the guide to keep updating. It's updated today so I'll see how it goes. The only thing I changed was to have it update every hour instead of every 3.

You’ll have zero problems with the client keeping the guide updated. You don’t need to force quit the app for this.

The issue we told you to force quit the app for was because new channels were added, which is technically only fetched when the app first starts up.

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I asked about it because the guide on the Apple TV's was not updating. The Pluto channels were added and the guide was initially populated but it would not update when needed. This was over the course of a few days. Sometimes rebooting the Apple TV worked or redownloading the guide but would shortly go back to just generic data. I'm probably missing something so I don't mean to be obtuse. Either way it's still working right now so hopefully it's all set now. I really like having the extra channels added without having to leave the app.

My similar issues always turned out to be the box the server was running on was running a VPN, never a client issue here albeit likely different hardware (Win10 server w/ PIA VPN, Shield Pro client).

Thanks for the reminder though, have been meaning to test whether this situation changed if I changed from WireGuard to OpenVPN, doing that now.

[edit] That didn't take long.

2023/05/01 11:09:25.086649 [ERR] Unexpected m3u response for Pluto: 403 Forbidden

The Pluto data at blocks PIA users, for good reason, probably. I hear they have lots of abusers, very unusable anymore. Got a multi-year deal so cheap several years ago yet here I am not even using it anymore.

I am having the same the of problem. My original post here:

seemed to have fixed the problem when I applied the Pre-release at that time. Since I have been autoupdated to the most recent stable and the Pluto TV guide data and Virtual Channels guide data seems to be broken again.
For the Pluto TV guide, it just shows generic categories for the guide data. My Virtual channels shows data but it's incorrect. If I force close Channels on the ATV and reopen, all shows fine again....for a day or so then the process repeats.
Let me know if I can provide any more info.


Interesting. Thank you. I don't have a VPN installed on the server box but I have had them cause some funky issues on my phone.

Ahh... I missed that post. Thank you very much. I was feeling pretty dumb. That is the exact issue though. I just checked and there is no guide data again. I submitted the logs.

Well, this is interesting. I can't recall the last time I had Pluto guide issues, but it started today. I'm getting partial listings, some channels there’s nothing and others are good. The logs are good too.

I think this is a glitch on Pluto's end, I went to the Pluto website and any show I click on in the live grid seems to either never start or takes a minute or more.

I suspect this is something that will be a PITA in different ways for most and tomorrow it will be back to normal.

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You didn't really miss anything. It's seems like it was fixed in that pre release but then maybe was broken again with a newer update? Not really sure.

It seems to be impacting Virtual Channels too. @jkr4m3r, you are using an Apple TV right? This is where the issue seems to be.

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My Virtual Channels are already-recorded material, not understanding how the Pluto listings would apply there?

I’m on Android TV, Win10 server.

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The issue is with guide data, the info showing in the guide is either missing (Pluto TV) or incorrect (Virtual Channels) and this issue only seems to be an issue on Apple TV.

Hmm, mine are working fine. Have you tried deleting and recreating your database, under Maintenance on the CDVR Server's web UI?

Yeah, the thing is the Web version shows the correct's just what is displayed on the Apple TV. If I force close the Channels Apple TV app and re-open, everything displays correctly.....for like a day or so.

Out of curiosity, do you put your Apple TV to sleep or just leave it on all the time. I wonder if it has something to do with that?

The rest of the guide updates though. It's just Pluto that doesn't for me.

Pluto is only 8hr? or so guide data.
You have to force a refresh of the Guide in the app by fully closing it and re-opening it.
And have it set in the server to refresh every 1hr. (wish you could set this to be every 30 min.)

It’s odd that I’ve never had to do that for the other channels. Maybe they download enough in advance that the app just happens to restart before the data runs out. I’m usually only looking at the guide data from the same day.

Occasionally I housekeep and delete Pluto from my sources and re-add to get the listings grid order more manageable (for me) in a quick-n-dirty way. I'll do that this weekend and see how it could possibly affect my virtual channels, which are mostly stuff recorded from Pluto.

Just not understanding how this could affect already recorded media.