Provider - T-Mobile -- TVision Log In Issues

o58132134 · February 16, 2021, 5:36pm

Hi Guys,

Running 2021.02.15.2006.

Has anyone else had issues with T-Mobile? Everything was working fine up until last night, but now I'm getting an error trying to sign in:

2021/02/16 09:31:06.277939 [TVE] Auth starting for layer3tv_auth-gateway_net as (xxx) xxx-xxxx
2021/02/16 09:31:06.278198 [TVE] action=auth mvpd=layer3tv_auth-gateway_net requestor=AMC
2021/02/16 09:31:07.138829 [TVE] action=error_response type=Other error=net::ERR_UNKNOWN_URL_SCHEME
2021/02/16 09:31:07.144967 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?noflash=true&mso_id=layer3tv_auth-gateway_net&requestor_id=AMC&no_iframe=true&domain_name=adobe.com&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication
2021/02/16 09:31:07.147530 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2021/02/16 09:31:07.405203 [TVE] action=request type=Document method=GET url=https://adobe.auth-gateway.net/saml/saml2/idp/SSOService.php
2021/02/16 09:31:07.408097 [TVE] action=auth_domain domain=adobe.auth-gateway.net
2021/02/16 09:31:07.719663 [TVE] action=request type=Document method=GET url=https://adobe.auth-gateway.net/saml/module.php/authbypass/firstbookend.php
2021/02/16 09:31:07.790118 [TVE] action=wait_for_page
2021/02/16 09:31:07.849411 [TVE] action=request type=Document method=GET url=https://adobe.auth-gateway.net/saml/module.php/authbypass/firstbookend.php
2021/02/16 09:31:07.939645 [TVE] action=request type=Document method=GET url=https://layer3tv.auth-gateway.net/saml/saml2/idp/SSOService.php
2021/02/16 09:31:08.253972 [TVE] action=request type=Document method=GET url=https://layer3tv.auth-gateway.net/saml/module.php/authbypass/firstbookend.php
2021/02/16 09:31:08.350543 [TVE] action=request type=Document method=GET url=https://layer3tv.auth-gateway.net/saml/module.php/authbypass/firstbookend.php
2021/02/16 09:31:08.438703 [TVE] action=request type=Document method=GET url=https://tmobile.auth-gateway.net/saml/saml2/idp/SSOService.php
2021/02/16 09:31:08.760210 [TVE] action=request type=Document method=GET url=https://tmobile.auth-gateway.net/saml/module.php/authbypass/firstbookend.php
2021/02/16 09:31:08.894402 [TVE] action=request type=Document method=GET url=https://tmobile.auth-gateway.net/saml/module.php/authbypass/firstbookend.php
2021/02/16 09:31:08.981291 [TVE] action=request type=Document method=GET url=https://account.t-mobile.com/signin/v2/
2021/02/16 09:31:12.530885 [TVE] action=error_response type=XHR error=net::ERR_ABORTED
2021/02/16 09:31:22.206017 [TVE] action=page_ready
2021/02/16 09:31:22.206226 [TVE] action=wait_for_page done=true reason=page_ready
2021/02/16 09:31:22.206413 [TVE] action=fill_form u=(xxx) xxx-xxxx
2021/02/16 09:31:22.218480 [TVE] action=tvejs msg="tmobileLogin: submit"
2021/02/16 09:31:22.413615 [TVE] action=wait_for_auth
2021/02/16 09:31:23.444688 [TVE] action=tvejs msg="tmobilePassword: wait"
2021/02/16 09:31:24.445770 [TVE] action=tvejs msg="tmobilePassword: wait"
2021/02/16 09:31:25.453734 [TVE] action=tvejs msg="tmobilePassword: wait"
2021/02/16 09:31:26.454782 [TVE] action=tvejs msg="tmobilePassword: wait"
2021/02/16 09:31:27.457709 [TVE] action=tvejs msg="tmobilePassword: wait"
2021/02/16 09:31:28.459648 [TVE] action=tvejs msg="tmobilePassword: wait"
2021/02/16 09:31:29.477795 [TVE] action=tvejs msg="tmobilePassword: wait"
2021/02/16 09:31:30.478420 [TVE] action=tvejs msg="tmobilePassword: wait"
2021/02/16 09:31:31.481756 [TVE] action=tvejs msg="tmobilePassword: wait"
2021/02/16 09:31:32.484279 [TVE] action=tvejs msg="tmobilePassword: wait"
2021/02/16 09:31:33.485334 [TVE] action=tvejs msg="tmobilePassword: wait"
2021/02/16 09:31:34.487268 [TVE] action=tvejs msg="tmobilePassword: wait"
2021/02/16 09:31:35.489469 [TVE] action=tvejs msg="tmobilePassword: wait"
2021/02/16 09:31:36.491761 [TVE] action=tvejs msg="tmobilePassword: wait"
2021/02/16 09:31:37.494205 [TVE] action=tvejs msg="tmobilePassword: wait"
2021/02/16 09:31:38.496319 [TVE] action=tvejs msg="tmobilePassword: wait"
2021/02/16 09:31:39.499906 [TVE] action=tvejs msg="tmobilePassword: wait"
2021/02/16 09:31:40.501308 [TVE] action=tvejs msg="tmobilePassword: wait"
2021/02/16 09:31:41.504354 [TVE] action=tvejs msg="tmobilePassword: wait"
2021/02/16 09:31:42.506772 [TVE] action=tvejs msg="tmobilePassword: wait"
2021/02/16 09:31:43.508866 [TVE] action=tvejs msg="tmobilePassword: wait"
2021/02/16 09:31:44.511105 [TVE] action=tvejs msg="tmobilePassword: wait"
2021/02/16 09:31:45.513139 [TVE] action=tvejs msg="tmobilePassword: wait"
2021/02/16 09:31:46.414083 [TVE] action=auth_timed_out
2021/02/16 09:31:46.414205 [TVE] action=screenshot
2021/02/16 09:31:46.701433 [TVE] action=screenshot size=24375
2021/02/16 09:31:46.702165 [TVE] action=capture_html
2021/02/16 09:31:46.703368 [TVE] action=tvejs msg="tmobilePassword: wait"
2021/02/16 09:31:46.753993 [TVE] action=capture_html size=41728
2021/02/16 09:31:46.954119 [TVE] Auth failed for layer3tv_auth-gateway_net: Cable provider authentication failed.

2FA is off and the number used to log in is formatted properly. This is the screenshot:

Thanks for your help!

Kalihusband · February 16, 2021, 6:02pm

Same for me. Was working fine last night. Doesn’t work now. I updated to latest prerelease as well as deleted and re added T-vision as a provider with no luck. I have submitted my logs. I suggest you do the same. It’s good to know I’m not the only one having the issue.

o58132134 · February 16, 2021, 6:07pm

I did -- glad to hear I'm not the only one! But I figured I couldn't be the only one since everything was working fine until last night, and I literally haven't touched the server.

gordo81 · February 16, 2021, 6:18pm

There’s a national outage with T-Mobile right now, and possibly something with TVE because none of my other sources are working either.

o58132134 · February 16, 2021, 6:20pm

I think there's issues in Texas because of the storms, but I don't think they've said anything about a nationwide outage. Have you heard/seen something else?[

gordo81 · February 16, 2021, 6:23pm

I tried calling, and they transferred me to the TVision department, and the wait is over an hour, plus down detector is saying there’s issues.

Kalihusband · February 16, 2021, 6:33pm

Don’t think it is an outage issue. The T-vision service is working fine. And credentials are also working logging into individual TV everywhere apps.

o58132134 · February 16, 2021, 6:36pm

I was going to say -- I just tried logging in using TVE and everything works fine from my browser. It seems like this issue could be avoided if a mechanism similar to the Hulu Live TV Captcha workaround is implemented.

Kalihusband · February 16, 2021, 6:42pm

Agreed!

gordo81 · February 16, 2021, 7:09pm

Not for me, it’s been buffering and saying this for a few hours now, and none of our recordings will play. Hulu, Disney+, Netflix, and everything else is working fine.

o58132134 · February 16, 2021, 7:46pm

Update: I tried one more time and now I'm getting this:

Like I mentioned above, 2FA is disabled and I am already logged in to other TVE stations in the same browser instance.

Thanks,

Kalihusband · February 16, 2021, 7:57pm

Same here.

tmm1 · February 16, 2021, 10:01pm

Hm, so they're enforcing 2FA now even if you have 2FA disabled on your account?

If you open Chrome incognito, go to watch.hgtv.com and login.. does it ask the same 2FA verification there? After that if you go to watch.foodnetwork.com and select t-mobile, does it make you login (and 2FA) again, or login only, or does it work automatically?

Kalihusband · February 16, 2021, 10:11pm

I went to HGTV and logged in in incognito mode. It asked for authentication. I authorized and hgtv works. I then went to food network in incognito mode and logged in. However, It did not ask for authentication on food network. Just logged straight in.

ncrlj · February 16, 2021, 11:32pm

I am having this same issue.

o58132134 · February 17, 2021, 5:07am

It did not ask for the 2FA after logging in. I did ask me to select the provider, and I selected T-mobile. After I selected the provider it logged in automatically. I tried to add Tvision as a source after this, but it still asked for 2FA. Any ideas? Is implementing something like the captacha workaround for Hulu something possible?

My T-mobile account was locked after this happened and I had to call in to get it unlocked. It seems like the TVE Log In is locking TMO accounts.

Again, thanks for so much for your help.

ncrlj · February 17, 2021, 11:59am

Has anyone been able to get the Cooking channel to work, even going to their web site cannot get it to work?

o58132134 · February 17, 2021, 6:29pm

I have the $40 plan with the $10 add on:

ncrlj · February 17, 2021, 7:11pm

Where did you call to get it unlocked, mine is all hosed up now, I deleted it as source and now cannot add it back.

o58132134 · February 17, 2021, 7:18pm

I called 611 -- they couldn't unlock my account. They sent me multiple password resets and claimed that everything was clear on their end, but I was still getting the 'your account has been locked' message. They escalated and gave me a ticket number. I've been able to get around it by logging in to the TVision app using one of my other lines as the log in and watching TV from there, but I'm afraid to try that line with TVE for Channels. What if it blocks another account?

It's also interesting that they turned on 2FA for Tvision only -- I've checked everywhere in the app for additional 2FA settings and nothing. The rep even told me that she couldn't see 2FA enabled on their end.