You can submit diagnostics and email support
Will do. Thanks.
version 2021.03.24.0633 worked for me.
Mixed results with version 2021.03.24.0633: CNN is working again, but the Discovery channels (FOOD, HGTV, etc) are still failing with a 'no auth token' error. Viewing FOOD in the browser is working fine. Logs submitted as 76621d6d-ed48-4933-8740-9a29cee7bf90
Thanks for all the work you are doing on this app. I love the Channels DVR service, but getting Xfinity TVE to work reliably sure is challenging!
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I've got the same thing yesterday. Try Remove and Add Source again.
Running DVR pre-release 2021.03.31.0050.
Went to tune in FYI channel 6045 to watch live.
Took about 6.5 minutes to start the stream and then caused a password reset from Xfinity.
Diagnostics submitted as 581b42d7-bdda-47cd-bd04-59368b3c216b .
That sucks. It seemed like things were going well for folks. Hopefully this is an isolated incident. Don’t forget to email support.
Looks like I have the same problem ... I am about to give up on TVE.
2021/04/06 10:44:34.311973 [ERR] Failed to start stream for ch6105: TVE: 403 Forbidden: Access to the requested resource path has been forbidden: [Authorized Networks: None] [Authorized Products: None].
2021/04/06 10:44:34.312185 [HLS] Couldn't generate stream playlist for ch6105-dANY-ip10.0.0.75: TVE: 403 Forbidden: Access to the requested resource path has been forbidden: [Authorized Networks: None] [Authorized Products: None].
2021/04/06 10:44:34.312258 [HLS] Stopping transcoder session ch6105-dANY-ip10.0.0.75
2021/04/06 10:44:35.078620 [ERR] Failed to start stream for ch6105: TVE: 403 Forbidden: Access to the requested resource path has been forbidden: [Authorized Networks: None] [Authorized Products: None].
2021/04/06 10:44:35.126144 [HLS] Couldn't generate stream playlist for ch6105-dANY-ip10.0.0.75: TVE: 403 Forbidden: Access to the requested resource path has been forbidden: [Authorized Networks: None] [Authorized Products: None].
2021/04/06 10:44:35.126261 [HLS] Stopping transcoder session ch6105-dANY-ip10.0.0.75
Logged on to TLC WebSite got this. Which is part of my plan.
This content is available to viewers who receive TLC as part of their pay TV subscription.
No it does not, I also get this message:
Which is odd because I'm watching HGTV in the Xfinity Stream app right now.
Stream app is a completely different feed.
Saying that I was watching it in the Xfinity app wasn't implying that it was, and therefore should work. It was meant to convey that it is in the package plan.
After using the stream app to see if one of those networks plays, HGTV, I now have this issue on a bulk of the programming.
same here.
Fair enough... some people seem to think if it plays in the stream app if should play via TVE and that is a false equivalency. As an FYI I just checked TVE on the HGTV website with my Philo credentials and it seems to play just fine, so this looks like it might be an Xfinity issue, again?
Seems like it. I just saw a commerical for discovery+ and those channels looked eerily similar to the ones that habitually don't work for me. I've done several rescans, auto, and individual channels, and have gotten most of them fixed. Still having issues with these discovery+ channels.
I lost about 30 channels.
6010 CC
Xfinity does not provide TVE access to CC
6011 CCP
Xfinity does not provide TVE access to CCP
6012 MTV
Xfinity does not provide TVE access to MTV
6013 MTVP
Xfinity does not provide TVE access to MTVP
6014 VH1
Xfinity does not provide TVE access to VH1
6015 VH1P
Xfinity does not provide TVE access to VH1P
6016 CMT
Xfinity does not provide TVE access to CMT
6017 CMTP
Xfinity does not provide TVE access to CMTP
6018 BET
Xfinity does not provide TVE access to BET
6019 BETP
Xfinity does not provide TVE access to BETP
6020 TVLAND
Xfinity does not provide TVE access to TVLAND
6021 TVLANDP
Xfinity does not provide TVE access to TVLAND
Those have never came in, you can use the stream app with the hdmi check disabled but idk if I want to recommend it anymore since it seems to have broken my tve for a short while.