Provider - Xfinity

Now that you resolved your network issues and updated to pre-release, What are you running your Channels server on?
Any errors appear when you go to Support > Troubleshooting in the web UI?
I have no issues (at the moment) with Xfinity on a couple Synology NAS's.

I'm running Channels on a Synology RS1221+.

No errors with the troubleshooting page (see attached).

I wish I hadn't have removed the source (hoping that it would solve the no show thumbnails before you showed me it was a network connectivity issue). Since deleting the TVE source, I've even attempted to enter the wrong username and password, but I still get the same "no login form found" error. Holding down the login button hasn't helped unfortunately.

Sounds like you did all you could do.
I've seen my share of issues with Xfinity TVE.
My suggestion is to go back to the Troubleshooting page and submit diagnostics so the devs can take a look.

Not sure if they tell the devs how you're running it. VM/Docker/SynoPKG/etc.
But I'm curious if you're using the Channels DVR DSM 7 Synology Package.
Wish my Synology was running a Quad-Core AMD Ryzen.

I'm currently running 4 Channels DVR servers on my 2 Synology's
DS1513+ DSM 7 package for Xfinity TVE
DS1513+ Docker Container for Pluto and m3u of the day experiments
DS1019+ DSM 7 package for HDHR Prime
DS1019+ TVE Docker Container for Xfinity TVE

I'm running the package through DSM 7. Not runner it through Docker.

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Seems like the login page has changed. Your screenshot shows only a username field instead of username and password.

Please submit diagnostics from the dvr

He must have emailed the diags

That is strange.
This is what I see when I select Xfinity as a provider.

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I submitted them last night. :slight_smile:

How do you submit diagnostics? I'm having the same issue, "no login form found" for Xfinity.

NVM, figured it out, diagnostics sent.

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Hopefully this gets fixed soon.

Just wanted to say that I updated today (2021.11.16.2141) and was able to log into TVE with Xfinity. It's getting the channel info now.

@tmm1 Thank you for the quick fix!!

3 Likes

Confirmed, issue with Xfinity login is fixed!!

2 Likes

Was running fine for over a month, now getting "no login form found" for almost a week.
Some (useless) channels still worked, even with a rescan.
Just deleted the source to try again, and... huh?


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Update to latest prerelease software (see a few messages posted above yours). Resolves the issue.

I'm running the latest pre-release (2021.11.23.2219) Channels package on a Synology DS920+ with DSM 7.x, and the "no login form found" issue persists as of 5 minutes ago. I am unable to add Xfinity TVE channels. Logs submitted yesterday under ID 'db6c0fe2-d6c0-4e8a-9d89-2f2c24bbfeac'

Thanks, I didn't realize it was actually pre-release,
Updated 2021.10.25.1801 to 2021.11.23.2219, same issue

Logs have been submitted as fe800006-d37b-415a-8b62-0d95eba5d784.

2021/11/25 08:35:06.165298 [TVE] Auth starting for Comcast_SSO as USERNAME
2021/11/25 08:35:06.166299 [TVE] action=auth mvpd=Comcast_SSO requestor=nbcentertainment
2021/11/25 08:35:07.896211 [TVE] action=version product=HeadlessChrome/96.0.4664.45 jsVersion=9.6.180.12 protocol=1.3 revision=@76e4c1bb2ab4671b8beba3444e61c0f17584b2fc
2021/11/25 08:35:07.923283 [TVE] action=mock
2021/11/25 08:35:07.945347 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?noflash=true&mso_id=Comcast_SSO&requestor_id=nbcentertainment&no_iframe=true&domain_name=adobe.com&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication
2021/11/25 08:35:07.949352 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2021/11/25 08:35:10.659911 [TVE] action=request type=Document method=GET url=https://oauth.xfinity.com/oauth/authorize
2021/11/25 08:35:11.213451 [TVE] action=request type=Document method=GET url=https://login.xfinity.com/login
2021/11/25 08:35:11.213451 [TVE] action=auth_domain domain=login.xfinity.com
2021/11/25 08:35:11.590331 [TVE] action=wait_for_page
2021/11/25 08:35:19.857404 [TVE] action=page_ready
2021/11/25 08:35:19.857404 [TVE] action=wait_for_page done=true reason=page_ready
2021/11/25 08:35:20.691501 [TVE] action=fill_form u=USERNAME
2021/11/25 08:35:20.699429 [TVE] action=screenshot
2021/11/25 08:35:21.019678 [TVE] action=screenshot size=103265
2021/11/25 08:35:21.040729 [TVE] action=capture_html
2021/11/25 08:35:21.049752 [TVE] action=capture_html size=45154
2021/11/25 08:35:21.441135 [TVE] action=script_error err=&runtime.ExceptionDetails{ExceptionID:1, Text:"Uncaught", LineNumber:9, ColumnNumber:5, ScriptID:"539", URL:"", StackTrace:(*runtime.StackTrace)(0xc000ccef40), Exception:(*runtime.RemoteObject)(0xc00097bb00), ExecutionContextID:0, ExceptionMetaData:easyjson.RawMessage(nil)} exp=&runtime.RemoteObject{Type:"string", Subtype:"", ClassName:"", Value:easyjson.RawMessage{0x22, 0x6e, 0x6f, 0x20, 0x6c, 0x6f, 0x67, 0x69, 0x6e, 0x20, 0x66, 0x6f, 0x72, 0x6d, 0x20, 0x66, 0x6f, 0x75, 0x6e, 0x64, 0x22}, UnserializableValue:"", Description:"", ObjectID:"", Preview:(*runtime.ObjectPreview)(nil), CustomPreview:(*runtime.CustomPreview)(nil)} exp_value="no login form found"
2021/11/25 08:35:21.572443 [TVE] Auth failed for Comcast_SSO: "no login form found"

I see a reference to a campus. Are you on a typical residential home internet service, or something else?

I am having this same problem all of the sudden....and I get something about campus login also. I am at a regular home....no issues before. On the latest pre-release. Reset my Xfinity password.

Cannot logon to Xfinity in channels. Regular web login works fine.

Just submitted logs: e6fe053d-4475-45b2-ba75-bb35e31aac0c

Just to confirm I am getting "no login form found"

I have tried 2nd Xfinity user....nothing works

2021/11/25 16:22:31.019796 [TVE] Auth starting for Comcast_SSO as bryandoyle01
2021/11/25 16:22:31.019879 [TVE] action=auth mvpd=Comcast_SSO requestor=nbcentertainment
2021/11/25 16:22:31.606763 [TVE] action=version product=HeadlessChrome/96.0.4664.55 jsVersion=9.6.180.12 protocol=1.3 revision=@38cededc5d09b785d12203f1d3209aa6eb293e79
2021/11/25 16:22:31.607337 [TVE] action=mock
2021/11/25 16:22:31.612448 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?noflash=true&mso_id=Comcast_SSO&requestor_id=nbcentertainment&no_iframe=true&domain_name=adobe.com&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication
2021/11/25 16:22:31.613498 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2021/11/25 16:22:31.943893 [TVE] action=request type=Document method=GET url=https://oauth.xfinity.com/oauth/authorize
2021/11/25 16:22:32.109027 [TVE] action=request type=Document method=GET url=https://login.xfinity.com/login
2021/11/25 16:22:32.109048 [TVE] action=auth_domain domain=login.xfinity.com
2021/11/25 16:22:32.349715 [TVE] action=wait_for_page
2021/11/25 16:22:37.817442 [TVE] action=page_ready
2021/11/25 16:22:37.817507 [TVE] action=wait_for_page done=true reason=page_ready
2021/11/25 16:22:38.857617 [TVE] action=fill_form u=bryandoyle01
2021/11/25 16:22:38.859867 [TVE] action=screenshot
2021/11/25 16:22:38.931010 [TVE] action=screenshot size=29436
2021/11/25 16:22:38.932188 [TVE] action=capture_html
2021/11/25 16:22:38.934121 [TVE] action=capture_html size=44851
2021/11/25 16:22:38.934637 [TVE] action=script_error err=&runtime.ExceptionDetails{ExceptionID:1, Text:"Uncaught", LineNumber:9, ColumnNumber:5, ScriptID:"525", URL:"", StackTrace:(*runtime.StackTrace)(0x14000ccc6c0), Exception:(*runtime.RemoteObject)(0x14000d4e240), ExecutionContextID:0, ExceptionMetaData:easyjson.RawMessage(nil)} exp=&runtime.RemoteObject{Type:"string", Subtype:"", ClassName:"", Value:easyjson.RawMessage{0x22, 0x6e, 0x6f, 0x20, 0x6c, 0x6f, 0x67, 0x69, 0x6e, 0x20, 0x66, 0x6f, 0x72, 0x6d, 0x20, 0x66, 0x6f, 0x75, 0x6e, 0x64, 0x22}, UnserializableValue:"", Description:"", ObjectID:"", Preview:(*runtime.ObjectPreview)(nil), CustomPreview:(*runtime.CustomPreview)(nil)} exp_value="no login form found"
2021/11/25 16:22:38.945285 [TVE] Auth failed for Comcast_SSO: "no login form found"

Same thing happened to me with the no login found 3 days ago after doing all the usual fixing of things. Sent email and logs, sent follow up email yesterday and still haven’t heard back from anyone. Very frustrating.

I tried again today. Same issue with something about a 'Campus' logon. Submitted a log. 1b6d3f50-b3ef-4179-99a0-36bc0a48baa6

I hope someone can look at this as a number of us have the same issue.

2021/11/26 11:33:57.800598 [TVE] Auth starting for Comcast_SSO as bryandoyle01
2021/11/26 11:33:57.801184 [TVE] action=auth mvpd=Comcast_SSO requestor=nbcentertainment
2021/11/26 11:33:58.310325 [TVE] action=version product=HeadlessChrome/96.0.4664.55 jsVersion=9.6.180.12 protocol=1.3 revision=@38cededc5d09b785d12203f1d3209aa6eb293e79
2021/11/26 11:33:58.318830 [TVE] action=mock
2021/11/26 11:33:58.322057 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?noflash=true&mso_id=Comcast_SSO&requestor_id=nbcentertainment&no_iframe=true&domain_name=adobe.com&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication
2021/11/26 11:33:58.323027 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2021/11/26 11:33:58.667830 [TVE] action=request type=Document method=GET url=https://oauth.xfinity.com/oauth/authorize
2021/11/26 11:33:58.844218 [TVE] action=request type=Document method=GET url=https://login.xfinity.com/login
2021/11/26 11:33:58.844291 [TVE] action=auth_domain domain=login.xfinity.com
2021/11/26 11:33:59.153562 [TVE] action=wait_for_page
2021/11/26 11:34:05.037576 [TVE] action=page_ready
2021/11/26 11:34:05.038501 [TVE] action=wait_for_page done=true reason=page_ready
2021/11/26 11:34:05.994491 [TVE] action=fill_form u=bryandoyle01
2021/11/26 11:34:05.999324 [TVE] action=screenshot
2021/11/26 11:34:06.113111 [TVE] action=screenshot size=29436
2021/11/26 11:34:06.113672 [TVE] action=capture_html
2021/11/26 11:34:06.115580 [TVE] action=capture_html size=45130
2021/11/26 11:34:06.117611 [TVE] action=script_error err=&runtime.ExceptionDetails{ExceptionID:1, Text:"Uncaught", LineNumber:9, ColumnNumber:5, ScriptID:"527", URL:"", StackTrace:(*runtime.StackTrace)(0x14000aea6c0), Exception:(*runtime.RemoteObject)(0x14002b479e0), ExecutionContextID:0, ExceptionMetaData:easyjson.RawMessage(nil)} exp=&runtime.RemoteObject{Type:"string", Subtype:"", ClassName:"", Value:easyjson.RawMessage{0x22, 0x6e, 0x6f, 0x20, 0x6c, 0x6f, 0x67, 0x69, 0x6e, 0x20, 0x66, 0x6f, 0x72, 0x6d, 0x20, 0x66, 0x6f, 0x75, 0x6e, 0x64, 0x22}, UnserializableValue:"", Description:"", ObjectID:"", Preview:(*runtime.ObjectPreview)(nil), CustomPreview:(*runtime.CustomPreview)(nil)} exp_value="no login form found"
2021/11/26 11:34:06.128824 [TVE] Auth failed for Comcast_SSO: "no login form found"