Yes, it only appears if you're using TVE
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make sure you're connecting via https:// and that your browser is allowing location services. if there's an error on the https cert, use https://my.channelsdvr.net/
then make sure the Local Networks on TV everywhere box is checked in settings, and then i'm not sure if you need to do a rescan or not, but give all that a shot.
No, the toggling of the checkmark rescans the local channels.
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... and i suppose if it's already checked, uncheck it and check it again (after making sure you're connecting via https + location services enabled)
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You have to disable auto-authentication on that internet-only account.
I sent an email on 8/1 to support.
It hit me again today causing a recording to fail.
I captured the html pages again today when I logged in to correct the issue.
Do you need me to email the html pages again?
If you need diagnostics, I submitted them on this issue, same Channels DVR server
Had some channels stop working, but I figured out what was causing it and thought I'd share.
I use a sub-user, Channels-only, account for the dvr. Yesterday I noticed I was getting 2-factor type texts when I tried (and failed) to watch certain channels. I had done nothing to enable 2-factor authentication on this sub-user account, but apparently Xfinity just decided to require it. The only way to disable this was to remove the mobile phone number from the account, which I did. But it still didn't work. Then I saw that the user account was a "manager" account that had billing privileges, so I downgraded it to a "member" account, and it seems to have fixed everything.
probably common knowledge around here, but thought it couldn't hurt to share.
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You found out the hard way.
It's mentioned in the first post of this thread.
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I know, and I knew that -- I've been using Channels successfully for a year because I did disable 2-factor authentication many many months ago. I posted because suddenly 2-factor authentication got activated without me doing anything, so I thought people might be interested in that. Not you, obviously, because you already know everything, but other people.
A few weeks ago my member account just randomly turned on two-factor authentication all by itself as well. I had not made any changes to the account. I didn’t have to remove the mobile phone number to disable it, but I did have to go back into my account and turn it off. Even though it had been off for over a year, and even though I did not turn it on. I think Xfinity is messing with some settings.
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Perhaps the reason for those having the issue is that you chose the role of Member for your Channels DVR user. I chose Viewer for mine.
I seem to be getting a lot of this even though the Channels are Authorized ...
022/09/06 14:29:22.612622 [ERR] Could not start stream for TVE-Comcast_SSO ch6086 AMC: TVE: Stream Not Available
2022/09/06 14:29:22.612622 [ERR] Could not start stream for TVE-Comcast_SSO ch6086 AMC: TVE: Stream Not Available
2022/09/06 14:31:14.495546 [ERR] Could not start stream for TVE-Comcast_SSO ch6085 SUNDANCE: TVE: Stream Not Available
2022/09/06 14:31:20.023014 [ERR] Could not start stream for TVE-Comcast_SSO ch6088 IFC: TVE: Stream Not Available
2022/09/06 14:31:23.462530 [ERR] Could not start stream for TVE-Comcast_SSO ch6089 WETV: TVE: Stream Not Available
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Ahh, I havent tried those other AMC Network ones, but reported SUNDANCE here
Gonna try BBCA...
Yep, appears to be all the AMC Network channels.
Channels 6085-6089
Same here with Spectrum SoCal.
just lost 100 TVE channels with Xfinity now shows only 92 available.
getting error notAuthorized: This network is not included in your current television subscription. Please contact your TV provider to subscribe. Access not Authorized
NBC, ABC, FOX, Cspan etc.
DVR Version 2022.09.08.1848
That error is coming from Xfinity and means what it says.
Does it work for you on Watch the NBCUniversal Networks Live Stream - NBC.com or on https://www.xfinity.com/stream/
If you're using an Xfinity login from another service address, then you would need to make sure Auto-Authentication is disabled on your internet service account.
NBCUniversal says I need to add this.
Xfinity stream works fine.
So I guess I should call Xfinity.
They sent a reset signal and all appears to be working again.
Thanks for the quick reply as usual! You guys are AWESOME !!!