Provider - Xfinity

[mewfert]

Had some channels stop working, but I figured out what was causing it and thought I'd share.

I use a sub-user, Channels-only, account for the dvr. Yesterday I noticed I was getting 2-factor type texts when I tried (and failed) to watch certain channels. I had done nothing to enable 2-factor authentication on this sub-user account, but apparently Xfinity just decided to require it. The only way to disable this was to remove the mobile phone number from the account, which I did. But it still didn't work. Then I saw that the user account was a "manager" account that had billing privileges, so I downgraded it to a "member" account, and it seems to have fixed everything.

probably common knowledge around here, but thought it couldn't hurt to share.

[chDVRuser]

@tmm1
Captured the html pages again today. Do you want me to email them to support again.

[chDVRuser]

You found out the hard way.
It's mentioned in the first post of this thread.

@maddox

Note: 2FA must be disabled on your account, or you can create a sub-account without billing access and use that with the DVR.

Note: Enter your username into the DVR and not your email address. If you login with email address, some channels will not work.

Note: If you have separate Xfinity logins for TV and Internet, you will need to login to your Internet account and then visit Sign in to Xfinity to click the "Turn Off Auto Authentication" button:

[mewfert]

I know, and I knew that -- I've been using Channels successfully for a year because I did disable 2-factor authentication many many months ago. I posted because suddenly 2-factor authentication got activated without me doing anything, so I thought people might be interested in that. Not you, obviously, because you already know everything, but other people.

[andi330]

A few weeks ago my member account just randomly turned on two-factor authentication all by itself as well. I had not made any changes to the account. I didn’t have to remove the mobile phone number to disable it, but I did have to go back into my account and turn it off. Even though it had been off for over a year, and even though I did not turn it on. I think Xfinity is messing with some settings.

[chDVRuser]

Perhaps the reason for those having the issue is that you chose the role of Member for your Channels DVR user. I chose Viewer for mine.

[Edwin_Perez]

I seem to be getting a lot of this even though the Channels are Authorized ...

022/09/06 14:29:22.612622 [ERR] Could not start stream for TVE-Comcast_SSO ch6086 AMC: TVE: Stream Not Available
2022/09/06 14:29:22.612622 [ERR] Could not start stream for TVE-Comcast_SSO ch6086 AMC: TVE: Stream Not Available
2022/09/06 14:31:14.495546 [ERR] Could not start stream for TVE-Comcast_SSO ch6085 SUNDANCE: TVE: Stream Not Available
2022/09/06 14:31:20.023014 [ERR] Could not start stream for TVE-Comcast_SSO ch6088 IFC: TVE: Stream Not Available
2022/09/06 14:31:23.462530 [ERR] Could not start stream for TVE-Comcast_SSO ch6089 WETV: TVE: Stream Not Available

[chDVRuser]

Ahh, I havent tried those other AMC Network ones, but reported SUNDANCE here

Sundance channel 6085 not working with error Stream Not Available

Streams on their live website Watch Live TV Stream | SundanceTV, but Channels DVR gives this error [ERR] Failed to start stream for ch6085: TVE: Stream Not Available Running latest v2022.09.06.1826

Gonna try BBCA...
Yep, appears to be all the AMC Network channels.

[Edwin_Perez]

Channels 6085-6089

[Metalman]

Same here with Spectrum SoCal.

[chDVRuser]

All AMC Network channels not working with error Stream Not Available

Streams on their live website Watch Live TV Stream | SundanceTV, but Channels DVR gives this error [ERR] Failed to start stream for ch6085: TVE: Stream Not Available Running latest v2022.09.06.1826

[TerryD]

just lost 100 TVE channels with Xfinity now shows only 92 available.

getting error notAuthorized: This network is not included in your current television subscription. Please contact your TV provider to subscribe. Access not Authorized
NBC, ABC, FOX, Cspan etc.
DVR Version 2022.09.08.1848

[tmm1]

That error is coming from Xfinity and means what it says.

Does it work for you on Watch the NBCUniversal Networks Live Stream - NBC.com or on https://www.xfinity.com/stream/

If you're using an Xfinity login from another service address, then you would need to make sure Auto-Authentication is disabled on your internet service account.

[TerryD]

NBCUniversal says I need to add this.
Xfinity stream works fine.

So I guess I should call Xfinity.

They sent a reset signal and all appears to be working again.
Thanks for the quick reply as usual! You guys are AWESOME !!!

[sumothergup]

I am unable to authenticate my Xfinity account via Channels - I keep on getting an error with a screenshot of a login page. I'm using a sub-account without 2FA. Any thoughts? I've updated to the latest pre-release version as part of my troubleshoot.

[chDVRuser]

Can you watch your local NBC station here using the same username and passowrd?

Watch the NBCUniversal Networks Live Stream - NBC.com

[sumothergup]

Yup, no issues on the NBC stream through their website with Xfinity login or on the xfinity stream site.

EDIT: My Channels server is installed on a QNAP NAS. For troubleshooting, I just tried installing the server on Windows and adding Xfinity TVE worked, so looks like the NAS installation is the issue.

[chDVRuser]

Try the Troubleshooting menu selection on the NAS and see if it shows any errors.
DVR web admin Support > Troubleshooting

[sumothergup]

All green checkmarks I also disabled the QNAP firewall and antivirus in case they were interfering, no luck.

[chDVRuser]

My suggestion, if you want it on the QNAP, is to click the Submit Diagnostic Logs button at the bottom of that Troubleshooting page so the developers can help you.