Provider - Xfinity

@tmm1
Captured the html pages again today. Do you want me to email them to support again.

You found out the hard way.
It's mentioned in the first post of this thread.

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I know, and I knew that -- I've been using Channels successfully for a year because I did disable 2-factor authentication many many months ago. I posted because suddenly 2-factor authentication got activated without me doing anything, so I thought people might be interested in that. Not you, obviously, because you already know everything, but other people.

A few weeks ago my member account just randomly turned on two-factor authentication all by itself as well. I had not made any changes to the account. I didn’t have to remove the mobile phone number to disable it, but I did have to go back into my account and turn it off. Even though it had been off for over a year, and even though I did not turn it on. I think Xfinity is messing with some settings.

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Perhaps the reason for those having the issue is that you chose the role of Member for your Channels DVR user. I chose Viewer for mine.

I seem to be getting a lot of this even though the Channels are Authorized ...

022/09/06 14:29:22.612622 [ERR] Could not start stream for TVE-Comcast_SSO ch6086 AMC: TVE: Stream Not Available
2022/09/06 14:29:22.612622 [ERR] Could not start stream for TVE-Comcast_SSO ch6086 AMC: TVE: Stream Not Available
2022/09/06 14:31:14.495546 [ERR] Could not start stream for TVE-Comcast_SSO ch6085 SUNDANCE: TVE: Stream Not Available
2022/09/06 14:31:20.023014 [ERR] Could not start stream for TVE-Comcast_SSO ch6088 IFC: TVE: Stream Not Available
2022/09/06 14:31:23.462530 [ERR] Could not start stream for TVE-Comcast_SSO ch6089 WETV: TVE: Stream Not Available

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Ahh, I havent tried those other AMC Network ones, but reported SUNDANCE here

Gonna try BBCA...
Yep, appears to be all the AMC Network channels.

Channels 6085-6089

Same here with Spectrum SoCal.

just lost 100 TVE channels with Xfinity now shows only 92 available.

getting error notAuthorized: This network is not included in your current television subscription. Please contact your TV provider to subscribe. Access not Authorized
NBC, ABC, FOX, Cspan etc.
DVR Version 2022.09.08.1848

That error is coming from Xfinity and means what it says.

Does it work for you on Watch the NBCUniversal Networks Live Stream - NBC.com or on https://www.xfinity.com/stream/

If you're using an Xfinity login from another service address, then you would need to make sure Auto-Authentication is disabled on your internet service account.

NBCUniversal says I need to add this.
Xfinity stream works fine.

So I guess I should call Xfinity.

They sent a reset signal and all appears to be working again.
Thanks for the quick reply as usual! You guys are AWESOME !!!

I am unable to authenticate my Xfinity account via Channels - I keep on getting an error with a screenshot of a login page. I'm using a sub-account without 2FA. Any thoughts? I've updated to the latest pre-release version as part of my troubleshoot.

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Can you watch your local NBC station here using the same username and passowrd?

Yup, no issues on the NBC stream through their website with Xfinity login or on the xfinity stream site.

EDIT: My Channels server is installed on a QNAP NAS. For troubleshooting, I just tried installing the server on Windows and adding Xfinity TVE worked, so looks like the NAS installation is the issue.

Try the Troubleshooting menu selection on the NAS and see if it shows any errors.
DVR web admin Support > Troubleshooting

All green checkmarks :confused: I also disabled the QNAP firewall and antivirus in case they were interfering, no luck.

Screenshot 2022-09-10 160949

My suggestion, if you want it on the QNAP, is to click the Submit Diagnostic Logs button at the bottom of that Troubleshooting page so the developers can help you.

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Will do -- thank you!!