Provider - Xfinity

Channels DVR Server TV Everywhere
#61

I'm not able to get past the login.

#62

Please email us [email protected] with the messages from the Log tab

#63

That means you have 2FA enabled.
Unless you meant without

#64

I just sent them.

#65

HA! Yes I meant "without being sent a code". Thanks for the correction.

#66

I’m having the same issues with xFinity TVE login. It either hangs somewhere in the middle at something like channel xxx/187 or it just hangs and has the spinning circle icon while validating login credentials ad infinitum.

#67

Sounds like there's some issue on the SHIELD authenticating Xfinity. Other platforms seem to work fine.

#68

It worked completely fine up until one of the last few updates I’ve installed.

#69

So there is nothing you can do?

#70

I will investigate on my shield next week

#71

Thanks!

#72

It appears the latest beta updates breaks xfinity on shield stuck on verifying ... If you start from the google store app it works without the beta updates.

@tomar

You could try deleting the data and clearing Cache on the shield for the Channels Server and try again.

1 Like
#73

How do you delete the data and clear the cache on the shield? Is there an option in the settings?

#74

Yes look in the Settings Apps then Click on Channels server. then you can clear it.

#75

I have cleared the cache and changed my Xfinity password. I was able to get past the verification phase but it hung on one of the channels. This time, it was a different channel than the past. Initiated the TVE login again and it got past the channel only to get stuck on another channel further down the line.

#76

Create a new Xfinity user just for Channels.

#77

That works! Thanks!

#78

Saw this issue posted elsewhere but for an older Synology unit. TVE used to work pretty well, but now having issues.

I'm getting the "encountered exception 'Uncaught' (5:5)" error when trying to log in with my Xfinity credentials to TVE.

I'm running Channels DVR 1.0.5 (recently re-installed from 1.0.4 in an attempt to fix) on a Synology DS218+.

Version: 2019.11.19.2312

OS: Synology DS218+, Linux (kernel: 4.4.59+)

Any help would be great, thanks so much!

edit: Also just tried turning off Auto-Authentication, which was a suggestion in another thread, and still results in the error above.

#79

Please email us the full log and a screenshot of the error image.

#80

Thank you so much. Turns out the solution was a modem (standalone, not router) reset. Would have never thought of it but I was running out of ideas. All good now!