Qnap failed to download setup.sh

Channels DVR Server Troubleshooting
#1

New install of DVR package to QNAP failed with this error reported "failed to download setup.sh". I have SSHed into nas and pinged google successfully. QNAP is TS-231 running 4.3.5.0760 firmware.

#2

Can you run this command over ssh and see if it works:

curl https://getchannels.com/dvr/setup.sh

#3

"curl couldn't resolve host 'https' "

#4

What does "curl --version" say

#5

curl 7.43.0

#6

I need to see all the output

#7

[~] # curl --version

curl 7.43.0 (arm-openwrt-linux-gnu) libcurl/7.43.0 OpenSSL/1.0.0t zlib/1.2.7 libidn/1.9

Protocols: dict file ftp ftps gopher http https imap imaps ldap ldaps pop3 pop3s rtsp smb smbs s mtp smtps telnet tftp

Features: IDN IPv6 Largefile GSS-API Kerberos SPNEGO NTLM NTLM_WB SSL libz UnixSockets

[~] #

#8

It says it has support for https. Can you paste the full command and output when you try the first curl command above?

#9

must have had a typo the first time, different error.

[~] # curl https://getchannels.com/dvr/setup.sh

curl: (35) error:1407742E:SSL routines:SSL23_GET_SERVER_HELLO:tlsv1 alert protocol version

[~] #

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#10

[/share/Download] # chmod +x /path/to/setup.sh
chmod: /path/to/setup.sh: No such file or directory
[/share/Download] # chmod +x /share/Download/setup.sh
[/share/Download] # ./setup.sh
Downloading Channels DVR 2018.11.20.2224 (linux-armv7l) to /share/Download/channels-dvr.....

ERROR: Installation of Channels DVR failed.
ERROR: Please contact [email protected] with the full output above.

#11

There's some sort of SSL error going on when trying to make the encrypted HTTPS connection to our server. Strange because it used to work fine before. I guess something changed in the latest QTS 4.3

Let me do some research and see how to work around the issue..

#12

Has there been any movement on this? I am having the same problem right now, also on a 231.

#13

i am still interested in a resolution as well.

#14

I have a TS-251+ running 4.3.6.0805 and I was able to install the DVR qpkg without issues.

My OpenSSL seems to be newer which might explain the issue.

curl 7.43.0 (x86_64-QNAP-linux-gnu) libcurl/7.43.0 OpenSSL/1.0.2k zlib/1.2.8 libidn/1.25
Protocols: dict file ftp ftps gopher http https imap imaps ldap ldaps pop3 pop3s rtsp smb smbs smtp smtps telnet tftp
Features: IDN IPv6 Largefile NTLM NTLM_WB SSL libz TLS-SRP UnixSockets
#15

@jschmidts @clemon79 Can you install QNAP 4.3.6 and get the output of curl --version

#16

Can you also run this command and paste the output:

wget -O /dev/null https://getchannels.com/dvr/setup.sh

#17

Updating to 4.3.6 seems to have fixed the issue. Thanks for the push!

1 Like
#18

@jschmidts Is it working for you too if you upgrade to QTS 4.3.6?

#19

Yes, is working well.

1 Like
#20

I just set up my new qnap TS-230 and cant get channels running, here is the message i get.

standard_init_linux.go:211: exec user process caused "exec format error"