So while it was working I was able to play the one show that recorded. When I got home from work today, Channels was back to just On Now, Guide, Settings. No DVR anything. Checking Flame showed that the service had disappeared again.
Can you upgrade to 2.1.7 from the App Store and see if that helps. It should stop losing the DVR tabs once they show up.
Found a “log” button right in ChannelsQNAP, I see some errors like this.
2017/01/13 18:19:59 [IDX] Finished pruning 73 airings.
2017/01/13 18:19:59 [SYS] Created database snapshot: backup-20170113.181959
2017/01/13 18:28:50 [ERR] bonjour: Failed to bind to udp6 port: listen udp6 [ff02::]:5353: socket: address family not supported by protocol
2017/01/13 18:28:50 [SYS] Bonjour service running for dvr-nas021a1a.local. [10.0.1.24]
OK I checked and I do have 2.1.7
So, it seems likely something on the QNAP is causing the service to stop broadcasting - no idea why. Uncheck/Recheck of the Bonjour option on ChannelsQNAP and it immediately reappeared on Flame, BUT the AppleTV Channels still couldn’t see the service (just like last time).
Reset the AppleTV, launched ChannelsATV and still NO DVR tab. So it’s like it was before. Not sure what the magic sequence is.
Is there any other useful log I can provide?
I tried to move some of your older comments to this thread, but it didn’t quite work as expected.
I’m seeing the same behavior with my mac and QNAP as well. Nothing shows in the Flame or Discovery app about the DVR until I uncheck/check the box.
I’m not sure why this happens, but it’s considered normal behavior and should not affect you being able to access the DVR from the Apple TV. The bonjour discovery is only used once upfront to find the DVR, after which the Apple TV remembers where the DVR is and so it doesn’t matter if the bonjour broadcast stops.
What version of the ATV app are you currently running? Do you have any beta versions installed?
I have the newest version of ATV app and also have a TestFlight version installed as well. I noticed my QNAP changed IP addresses, so I just set it up with Static IP based on MAC address. I’ll try the dance of shutting everything down/restarting everything to see if I can get the DVR tab to appear again and then see if it stays even after the bonjour stops broadcasting.
Cool, hopefully you can coax the ATV into finding the DVR and then it will stick around.
If you’re having issues still, try with the testflight app and then go to the bottom of the Settings tab and click Submit Diagnostics.
Is there some preferences file I can edit to just manually hack in the ip address/name of where server is?
Actually I guess it would have to be on the ATV side not the QNAP side I guess that wouldn’t work.
No luck huh? Did you submit diagnostics so I can take a look?
I can see about adding an option somewhere in the app so you can enter the ip address manually…
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Can the devices be configured with static addresses? or at least with static reservations on the DHCP server/router so that their IP addresses don’t change… (while you are at it, also set static reservations for the tuners as well; the consumer SD units cannot have a regular static address).
What is the lease time set for the existing DHCP pool? Could the qnap be renewing too often or releasing the bindings on renewals? [there was an issue with a much older qnap firmware that had the qnap drop NFS shares upon a dhcp renewal intemittably… but that was fixed ages ago
I found a serious issue with the bonjour implementation that was the cause of things not showing up in Flame and other bonjour browsers. This issue has been fixed in the upcoming 2017.01.25.0359 release.
@allenkm3 Let me know if you had any luck with the latest DVR release. It’s been 12+ hours here and the DVR still shows up in Flame for me.
Sorry for late reply, I’ve been stuck at work a lot.
My version of the QNAP ChannelsDVR app is 2017.01.25.0441 and it says it is up to date. Where do I get the newer version? When I look on the get channels page it just says 1.03.qpkg which is already the version I installed.
OH is this a new version of the ATV app?? How does that stop the QNAP from stopping broadcast of Bonjour? Either way, I’m installing and trying it. I’ll report back.
This is the latest version. The DVR updates itself automatically.
You should see it working via Flame now atleast.
OK Progress and some new issues.
First here is what I did:
Upgraded via testflight to newest version on ATV
Unchecked bonjour and enable dvr
Killed the Channels and Channels (Beta) app from the ATV task switcher
Unplugged the ATV
Reset the QNAP
At that point, I noticed via Flame that there were NINE bonjour services running on the QNAP (none of them Channels).
Plugged in the AppleTV
Clicked the Bonjour and Enable DVR checks on the QNAP
At this point I noticed via flame there were TEN bonjour services running on the QNAP (one of them was Channels).
Then I launched the beta app, and a DVR tab had appeared, however clicking on it prompted me to go to 10.0.1.134:8089 to setup my DVR. Doing that took me back to the config page, but the DVR is already setup. Nothing I do seems to finish the DVR configuration so that is all the DVR tab shows.
Also, at this point I noticed there was now only ONE bonjour service running on the QNAP (it was Channels). This makes me think that somehow the channels bonjour service killed the other bonjour services.
So, the Channels ATV app can tell I have DVR running, the service still appears in Flame (all by itself) but the ATV doesn’t seem to know the DVR is already configured/registered. (This could be related to when I totally nuked the directory from within PuTTy)
OK after some point the ATV app got with the program and now is working properly. Flame still shows the Channels service.
Everything seems to be working (Score!)
I’ll report back if it stops working for any reason.
The only oddity left from my perspective is why did the other 9 bonjour services disappear from the QNAP?
I started the beta program yesterday. The most recent DVR update fixed the bonjour issue.
Question:
The DVR option on the main menu bar of the Apple TV, doesn’t show when the DVR is recording. Is that an issue? or have I just missed a setting.
Keep up the good work.
Could you make a new thread about this and clarify a bit what you mean? Thanks!
Well…Shoot. Victory was short lived.
It was working, I could set recordings, watch recorded shows, everything was great.
Then, the cursor was on settings and I swiped right to go to recordings, then right to go to DVR then right to go to Guide and the app crashed on the ATV back to springboard. I launched it again and the DVR tab was gone, and the Flame does not show the bonjour service running.
I don’t have time right now to troubleshoot or see if unchecking/rechecking the bonjour tab in QNAP Channels will make it come back yet. I will report back tomorrow.