QuickSync not working on Win 7 x64

[Trusz]

I am using Channels DVR with Win 7 x64. I can’t get Channels server to encode using hardware.

I have tested my QuickSync in Handbrake and it is indeed present and works. But, not in Channels.

Within the config screen it shows for transcoding: Software

My hardware is i5-2400 with 8GB ram, plus a dedicated NVIDIA graphics. The integrated video and dedicated cards both show in the system manager, and QuickSync does work outside of the Channels environment.

What do I need to do to make this work?

[TricBox]

I believe your transcoding should be set to hardware.

[tmm1]

Please run the HWE test as outlined in Frequently Asked Questions

Also try updating to the latest build using click-and-hold on the Check For Update button.

[Trusz]

Thanks. I missed that particular FAQ. I don’t have curl bc my powershell is from 2016 and is Win 7. But I saw what you were trying to do. So I:

iwr -usebasicparsing -method post http://127.0.0.1:8089/hls/hwaccel

I got a lot of failures and incorrect parameters from ffmpeg. I also updated to the latest Channels server build from today.

Any thoughts?

Log:

2019/08/12 17:07:11 [HWE] Trying C:\ProgramData\ChannelsDVR\latest\ffmpeg.exe -hide_banner -nostats -loglevel warning -loglevel verbose -f lavfi -t 0.1 -i color=black:640x480 -c:v h264_amf -profile:v high -level 42 -b:v 400k -maxrate:v 600k -f null -y nul
[Parsed_color_0 @ 0000000000579c40] size:640x480 rate:25/1 duration:-1.000000 sar:1/1
Input #0, lavfi, from 'color=black:640x480':
  Duration: N/A, start: 0.000000, bitrate: N/A
    Stream #0:0: Video: rawvideo, 1 reference frame (I420 / 0x30323449), yuv420p, 640x480 [SAR 1:1 DAR 4:3], 25 tbr, 25 tbn, 25 tbc
Stream mapping:
  Stream #0:0 -> #0:0 (rawvideo (native) -> h264 (h264_amf))
Press [q] to stop, [?] for help
[graph 0 input from stream 0:0 @ 000000000051efc0] w:640 h:480 pixfmt:yuv420p tb:1/25 fr:25/1 sar:1/1 sws_param:flags=2
[h264_amf @ 0000000000516e40] DLL amfrt64.dll failed to open
Error initializing output stream 0:0 -- Error while opening encoder for output stream #0:0 - maybe incorrect parameters such as bit_rate, rate, width or height
Conversion failed!
2019/08/12 17:07:11 [HWE] Failure: exit status 1
2019/08/12 17:07:11 [HWE] Trying C:\ProgramData\ChannelsDVR\latest\ffmpeg.exe -hide_banner -nostats -loglevel warning -loglevel verbose -f lavfi -t 0.1 -i color=black:640x480 -c:v h264_nvenc -profile:v high -level 42 -b:v 400k -maxrate:v 600k -f null -y nul
[Parsed_color_0 @ 0000000000309c40] size:640x480 rate:25/1 duration:-1.000000 sar:1/1
Input #0, lavfi, from 'color=black:640x480':
  Duration: N/A, start: 0.000000, bitrate: N/A
    Stream #0:0: Video: rawvideo, 1 reference frame (I420 / 0x30323449), yuv420p, 640x480 [SAR 1:1 DAR 4:3], 25 tbr, 25 tbn, 25 tbc
Stream mapping:
  Stream #0:0 -> #0:0 (rawvideo (native) -> h264 (h264_nvenc))
Press [q] to stop, [?] for help
[graph 0 input from stream 0:0 @ 000000000059a040] w:640 h:480 pixfmt:yuv420p tb:1/25 fr:25/1 sar:1/1 sws_param:flags=2
[h264_nvenc @ 0000000003031480] Cannot load nvEncodeAPI64.dll
[h264_nvenc @ 0000000003031480] The minimum required Nvidia driver for nvenc is 418.81 or newer
[h264_nvenc @ 0000000003031480] Nvenc unloaded
Error initializing output stream 0:0 -- Error while opening encoder for output stream #0:0 - maybe incorrect parameters such as bit_rate, rate, width or height
Conversion failed!
2019/08/12 17:07:11 [HWE] Failure: exit status 1
2019/08/12 17:07:11 [HWE] Trying C:\ProgramData\ChannelsDVR\latest\ffmpeg.exe -hide_banner -nostats -loglevel warning -loglevel verbose -f lavfi -t 0.1 -i color=black:640x480 -c:v h264_mf -profile:v high -level 42 -b:v 400k -maxrate:v 600k -f null -y nul
[Parsed_color_0 @ 00000000002d9c40] size:640x480 rate:25/1 duration:-1.000000 sar:1/1
Input #0, lavfi, from 'color=black:640x480':
  Duration: N/A, start: 0.000000, bitrate: N/A
    Stream #0:0: Video: rawvideo, 1 reference frame (I420 / 0x30323449), yuv420p, 640x480 [SAR 1:1 DAR 4:3], 25 tbr, 25 tbn, 25 tbc
Stream mapping:
  Stream #0:0 -> #0:0 (rawvideo (native) -> h264 (h264_mf))
Press [q] to stop, [?] for help
[graph 0 input from stream 0:0 @ 00000000004df040] w:640 h:480 pixfmt:yuv420p tb:1/25 fr:25/1 sar:1/1 sws_param:flags=2
[h264_mf @ 0000000002ff1480] MF 0 attributes:
[h264_mf @ 0000000002ff1480]    {ceabba49-506d-4757-a6ff-66c184987e4e}={f79eac7d-e545-4387-bdee-d647d7bde42a}
[h264_mf @ 0000000002ff1480]    MFT_TRANSFORM_CLSID_Attribute={6ca50344-051a-4ded-9779-a43305165e35}
[h264_mf @ 0000000002ff1480]    {4276c9b1-759d-4bf3-9cd0-0d723d138f96}=<blob size 128>
[h264_mf @ 0000000002ff1480]    {8eae8cf3-a44f-4306-ba5c-bf5dda242818}=<blob size 32: 76 69 64 73 00 00 10 00 80 00 00 AA 00 38 9B 71 48 32 36 34 00 00 10 00 80 00 00 AA 00 38 9B 71 >
[h264_mf @ 0000000002ff1480]    MFT_FRIENDLY_NAME_Attribute='H264 Encoder MFT'
[h264_mf @ 0000000002ff1480]    {9359bb7e-6275-46c4-a025-1c01e45f1a86}=1
[h264_mf @ 0000000002ff1480] activate MFT 0
[h264_mf @ 0000000002ff1480] MFT name: 'H264 Encoder MFT'
[h264_mf @ 0000000002ff1480] MFT supports ICodecAPI.
[h264_mf @ 0000000002ff1480] input types:
[h264_mf @ 0000000002ff1480] (need to set output type 1)
[h264_mf @ 0000000002ff1480] output types:
[h264_mf @ 0000000002ff1480] output type 0:
[h264_mf @ 0000000002ff1480]    MF_MT_MAJOR_TYPE=MFMediaType_Video
[h264_mf @ 0000000002ff1480]    MF_MT_SUBTYPE=MFVideoFormat_H264
[h264_mf @ 0000000002ff1480] picking output type 0.
[h264_mf @ 0000000002ff1480] setting output type:
[h264_mf @ 0000000002ff1480]    MF_MT_MAJOR_TYPE=MFMediaType_Video
[h264_mf @ 0000000002ff1480]    MF_MT_SUBTYPE=MFVideoFormat_H264
[h264_mf @ 0000000002ff1480]    MF_MT_FRAME_SIZE=2748779069920 (640x480)
[h264_mf @ 0000000002ff1480]    MF_MT_INTERLACE_MODE=2
[h264_mf @ 0000000002ff1480]    MF_MT_FRAME_RATE=107374182401 (25:1)
[h264_mf @ 0000000002ff1480]    MF_MT_PIXEL_ASPECT_RATIO=4294967297 (1:1)
[h264_mf @ 0000000002ff1480]    MF_MT_MPEG2_PROFILE=100
[h264_mf @ 0000000002ff1480]    MF_MT_MPEG2_LEVEL=42
[h264_mf @ 0000000002ff1480]    MF_MT_AVG_BITRATE=400000
[h264_mf @ 0000000002ff1480] could not set output type (80004005)
Error initializing output stream 0:0 -- Error while opening encoder for output stream #0:0 - maybe incorrect parameters such as bit_rate, rate, width or height
Conversion failed!
2019/08/12 17:07:11 [HWE] Failure: exit status 1
2019/08/12 17:07:11 [HWE] Trying C:\ProgramData\ChannelsDVR\latest\ffmpeg.exe -hide_banner -nostats -loglevel warning -loglevel verbose -f lavfi -t 0.1 -i color=black:640x480 -c:v h264_qsv -profile:v high -level 42 -b:v 400k -maxrate:v 600k -f null -y nul
[Parsed_color_0 @ 0000000000399c40] size:640x480 rate:25/1 duration:-1.000000 sar:1/1
Input #0, lavfi, from 'color=black:640x480':
  Duration: N/A, start: 0.000000, bitrate: N/A
    Stream #0:0: Video: rawvideo, 1 reference frame (I420 / 0x30323449), yuv420p, 640x480 [SAR 1:1 DAR 4:3], 25 tbr, 25 tbn, 25 tbc
Stream mapping:
  Stream #0:0 -> #0:0 (rawvideo (native) -> h264 (h264_qsv))
Press [q] to stop, [?] for help
[graph 0 input from stream 0:0 @ 00000000005befc0] w:640 h:480 pixfmt:yuv420p tb:1/25 fr:25/1 sar:1/1 sws_param:flags=2
[auto_scaler_0 @ 00000000005bf3c0] w:iw h:ih flags:'bicubic' interl:0
[format @ 00000000005bf2c0] auto-inserting filter 'auto_scaler_0' between the filter 'Parsed_null_0' and the filter 'format'
[auto_scaler_0 @ 00000000005bf3c0] w:640 h:480 fmt:yuv420p sar:1/1 -> w:640 h:480 fmt:nv12 sar:1/1 flags:0x4
[h264_qsv @ 0000000003071480] Initialized an internal MFX session using hardware accelerated implementation
[h264_qsv @ 0000000003071480] Using the variable bitrate (VBR) ratecontrol method
[h264_qsv @ 0000000003071480] Error initializing the encoder: invalid video parameters (-15)
Error initializing output stream 0:0 -- Error while opening encoder for output stream #0:0 - maybe incorrect parameters such as bit_rate, rate, width or height
Conversion failed!
2019/08/12 17:07:12 [HWE] Failure: exit status 1
2019/08/12 17:07:12 [HWE] Trying C:\ProgramData\ChannelsDVR\latest\ffmpeg.exe -hide_banner -nostats -loglevel warning -loglevel verbose -f lavfi -t 0.1 -i color=black:640x480 -c:v h264_qsv -profile:v high -level 42 -b:v 400k -maxrate:v 600k -look_ahead 0 -f null -y nul
[Parsed_color_0 @ 0000000000349cc0] size:640x480 rate:25/1 duration:-1.000000 sar:1/1
Input #0, lavfi, from 'color=black:640x480':
  Duration: N/A, start: 0.000000, bitrate: N/A
    Stream #0:0: Video: rawvideo, 1 reference frame (I420 / 0x30323449), yuv420p, 640x480 [SAR 1:1 DAR 4:3], 25 tbr, 25 tbn, 25 tbc
Stream mapping:
  Stream #0:0 -> #0:0 (rawvideo (native) -> h264 (h264_qsv))
Press [q] to stop, [?] for help
[graph 0 input from stream 0:0 @ 00000000005dff80] w:640 h:480 pixfmt:yuv420p tb:1/25 fr:25/1 sar:1/1 sws_param:flags=2
[auto_scaler_0 @ 00000000005e0380] w:iw h:ih flags:'bicubic' interl:0
[format @ 00000000005e0280] auto-inserting filter 'auto_scaler_0' between the filter 'Parsed_null_0' and the filter 'format'
[auto_scaler_0 @ 00000000005e0380] w:640 h:480 fmt:yuv420p sar:1/1 -> w:640 h:480 fmt:nv12 sar:1/1 flags:0x4
[h264_qsv @ 000000000034ea40] Initialized an internal MFX session using hardware accelerated implementation
[h264_qsv @ 000000000034ea40] Using the variable bitrate (VBR) ratecontrol method
[h264_qsv @ 000000000034ea40] Error initializing the encoder: invalid video parameters (-15)
Error initializing output stream 0:0 -- Error while opening encoder for output stream #0:0 - maybe incorrect parameters such as bit_rate, rate, width or height
Conversion failed!
2019/08/12 17:07:12 [HWE] Failure: exit status 1

[tmm1]

Please update to the latest build v2019.08.13.0310 and try again. LMK if it shows the Hardware mode after upgrading, and if not please run the HWE test again.

[Trusz]

I have upgraded to the latest build, and Hardware mode didn’t show up.

Here is the tail of the log since the install of .310 showing the latest HWE test.

2019/08/13 02:17:38 [HWE] Trying C:\ProgramData\ChannelsDVR\latest\ffmpeg.exe -hide_banner -nostats -loglevel warning -loglevel verbose -f lavfi -t 0.1 -i color=black:640x480 -c:v h264_amf -profile:v high -level 42 -b:v 400k -maxrate:v 600k -f null -y nul
[Parsed_color_0 @ 0000000000679c40] size:640x480 rate:25/1 duration:-1.000000 sar:1/1
Input #0, lavfi, from 'color=black:640x480':
  Duration: N/A, start: 0.000000, bitrate: N/A
    Stream #0:0: Video: rawvideo, 1 reference frame (I420 / 0x30323449), yuv420p, 640x480 [SAR 1:1 DAR 4:3], 25 tbr, 25 tbn, 25 tbc
Stream mapping:
  Stream #0:0 -> #0:0 (rawvideo (native) -> h264 (h264_amf))
Press [q] to stop, [?] for help
[graph 0 input from stream 0:0 @ 000000000038efc0] w:640 h:480 pixfmt:yuv420p tb:1/25 fr:25/1 sar:1/1 sws_param:flags=2
[h264_amf @ 0000000000386e40] DLL amfrt64.dll failed to open
Error initializing output stream 0:0 -- Error while opening encoder for output stream #0:0 - maybe incorrect parameters such as bit_rate, rate, width or height
Conversion failed!
2019/08/13 02:17:38 [HWE] Failure: exit status 1
2019/08/13 02:17:38 [HWE] Trying C:\ProgramData\ChannelsDVR\latest\ffmpeg.exe -hide_banner -nostats -loglevel warning -loglevel verbose -f lavfi -t 0.1 -i color=black:640x480 -c:v h264_nvenc -profile:v high -level 42 -b:v 400k -maxrate:v 600k -f null -y nul
[Parsed_color_0 @ 0000000000529c80] size:640x480 rate:25/1 duration:-1.000000 sar:1/1
Input #0, lavfi, from 'color=black:640x480':
  Duration: N/A, start: 0.000000, bitrate: N/A
    Stream #0:0: Video: rawvideo, 1 reference frame (I420 / 0x30323449), yuv420p, 640x480 [SAR 1:1 DAR 4:3], 25 tbr, 25 tbn, 25 tbc
Stream mapping:
  Stream #0:0 -> #0:0 (rawvideo (native) -> h264 (h264_nvenc))
Press [q] to stop, [?] for help
[graph 0 input from stream 0:0 @ 00000000004ca040] w:640 h:480 pixfmt:yuv420p tb:1/25 fr:25/1 sar:1/1 sws_param:flags=2
[h264_nvenc @ 0000000003071480] Cannot load nvEncodeAPI64.dll
[h264_nvenc @ 0000000003071480] The minimum required Nvidia driver for nvenc is 418.81 or newer
[h264_nvenc @ 0000000003071480] Nvenc unloaded
Error initializing output stream 0:0 -- Error while opening encoder for output stream #0:0 - maybe incorrect parameters such as bit_rate, rate, width or height
Conversion failed!
2019/08/13 02:17:39 [HWE] Failure: exit status 1
2019/08/13 02:17:39 [HWE] Trying C:\ProgramData\ChannelsDVR\latest\ffmpeg.exe -hide_banner -nostats -loglevel warning -loglevel verbose -f lavfi -t 0.1 -i color=black:640x480 -c:v h264_mf -profile:v high -level 42 -b:v 400k -maxrate:v 600k -hw_encoding 1 -filter:v format=nv12 -f null -y nul
[Parsed_color_0 @ 00000000005b9e40] size:640x480 rate:25/1 duration:-1.000000 sar:1/1
Input #0, lavfi, from 'color=black:640x480':
  Duration: N/A, start: 0.000000, bitrate: N/A
    Stream #0:0: Video: rawvideo, 1 reference frame (I420 / 0x30323449), yuv420p, 640x480 [SAR 1:1 DAR 4:3], 25 tbr, 25 tbn, 25 tbc
Stream mapping:
  Stream #0:0 -> #0:0 (rawvideo (native) -> h264 (h264_mf))
Press [q] to stop, [?] for help
[graph 0 input from stream 0:0 @ 000000000051f600] w:640 h:480 pixfmt:yuv420p tb:1/25 fr:25/1 sar:1/1 sws_param:flags=2
[auto_scaler_0 @ 000000000051fa00] w:iw h:ih flags:'bicubic' interl:0
[trim_in_0_0 @ 000000000051f700] auto-inserting filter 'auto_scaler_0' between the filter 'graph 0 input from stream 0:0' and the filter 'trim_in_0_0'
[auto_scaler_0 @ 000000000051fa00] w:640 h:480 fmt:yuv420p sar:1/1 -> w:640 h:480 fmt:nv12 sar:1/1 flags:0x4
[h264_mf @ 00000000005be740] MF 0 attributes:
[h264_mf @ 00000000005be740]    {88a7cb15-7b07-4a34-9128-e64c6703c4d3}=7
[h264_mf @ 00000000005be740]    {ceabba49-506d-4757-a6ff-66c184987e4e}={f79eac7d-e545-4387-bdee-d647d7bde42a}
[h264_mf @ 00000000005be740]    MFT_TRANSFORM_CLSID_Attribute={4be8d3c0-0515-4a37-ad55-e4bae19af471}
[h264_mf @ 00000000005be740]    {4276c9b1-759d-4bf3-9cd0-0d723d138f96}=<blob size 64: 76 69 64 73 00 00 10 00 80 00 00 AA 00 38 9B 71 4E 56 31 32 61 39 AE 42 BA 67 FF 47 CC C1 3E ED 76 69 64 73 00 00 10 00 80 00 00 AA 00 38 9B 71 4E 56 31 32 00 00 10 00 80 00 00 AA 00 38 9B 71 >
[h264_mf @ 00000000005be740]    {8eae8cf3-a44f-4306-ba5c-bf5dda242818}=<blob size 32: 76 69 64 73 00 00 10 00 80 00 00 AA 00 38 9B 71 48 32 36 34 00 00 10 00 80 00 00 AA 00 38 9B 71 >
[h264_mf @ 00000000005be740]    MFT_FRIENDLY_NAME_Attribute='Intel� Quick Sync Video H.264 Encoder MFT'
[h264_mf @ 00000000005be740]    {9359bb7e-6275-46c4-a025-1c01e45f1a86}=4
[h264_mf @ 00000000005be740] activate MFT 0
[h264_mf @ 00000000005be740] MFT attributes
[h264_mf @ 00000000005be740]    {f81a699a-649a-497d-8c73-29f8fed6ad7a}=1
[h264_mf @ 00000000005be740]    {53476a11-3f13-49fb-ac42-ee2733c96741}=1
[h264_mf @ 00000000005be740]    MFT_ENUM_HARDWARE_URL_Attribute='AA243E5D-2F73-48c7-97F7-F6FA17651651'
[h264_mf @ 00000000005be740] MFT name: 'Intel� Quick Sync Video H.264 Encoder MFT'
[h264_mf @ 00000000005be740] MFT supports ICodecAPI.
[h264_mf @ 00000000005be740] input types:
[h264_mf @ 00000000005be740] input type 0:
[h264_mf @ 00000000005be740]    MF_MT_MAJOR_TYPE=MFMediaType_Video
[h264_mf @ 00000000005be740]    MF_MT_SUBTYPE={3231564e-3961-42ae-ba67-ff47ccc13eed}
[h264_mf @ 00000000005be740] input type 1:
[h264_mf @ 00000000005be740]    MF_MT_MAJOR_TYPE=MFMediaType_Video
[h264_mf @ 00000000005be740]    MF_MT_SUBTYPE=<FourCC NV12>
[h264_mf @ 00000000005be740]    FF-pixel-format=nv12
[h264_mf @ 00000000005be740] picking input type 1.
[h264_mf @ 00000000005be740] setting input type:
[h264_mf @ 00000000005be740]    MF_MT_MAJOR_TYPE=MFMediaType_Video
[h264_mf @ 00000000005be740]    MF_MT_SUBTYPE=<FourCC NV12>
[h264_mf @ 00000000005be740]    FF-pixel-format=nv12
[h264_mf @ 00000000005be740] could not set input type (c00d36e6)
Error initializing output stream 0:0 -- Error while opening encoder for output stream #0:0 - maybe incorrect parameters such as bit_rate, rate, width or height
Conversion failed!
2019/08/13 02:17:39 [HWE] Failure: exit status 1
2019/08/13 02:17:39 [HWE] Trying C:\ProgramData\ChannelsDVR\latest\ffmpeg.exe -hide_banner -nostats -loglevel warning -loglevel verbose -f lavfi -t 0.1 -i color=black:640x480 -c:v h264_qsv -profile:v high -level 42 -b:v 400k -maxrate:v 600k -f null -y nul
[Parsed_color_0 @ 0000000000539c40] size:640x480 rate:25/1 duration:-1.000000 sar:1/1
Input #0, lavfi, from 'color=black:640x480':
  Duration: N/A, start: 0.000000, bitrate: N/A
    Stream #0:0: Video: rawvideo, 1 reference frame (I420 / 0x30323449), yuv420p, 640x480 [SAR 1:1 DAR 4:3], 25 tbr, 25 tbn, 25 tbc
Stream mapping:
  Stream #0:0 -> #0:0 (rawvideo (native) -> h264 (h264_qsv))
Press [q] to stop, [?] for help
[graph 0 input from stream 0:0 @ 000000000049efc0] w:640 h:480 pixfmt:yuv420p tb:1/25 fr:25/1 sar:1/1 sws_param:flags=2
[auto_scaler_0 @ 000000000049f3c0] w:iw h:ih flags:'bicubic' interl:0
[format @ 000000000049f2c0] auto-inserting filter 'auto_scaler_0' between the filter 'Parsed_null_0' and the filter 'format'
[auto_scaler_0 @ 000000000049f3c0] w:640 h:480 fmt:yuv420p sar:1/1 -> w:640 h:480 fmt:nv12 sar:1/1 flags:0x4
[h264_qsv @ 00000000030e1480] Initialized an internal MFX session using hardware accelerated implementation
[h264_qsv @ 00000000030e1480] Using the variable bitrate (VBR) ratecontrol method
[h264_qsv @ 00000000030e1480] Error initializing the encoder: invalid video parameters (-15)
Error initializing output stream 0:0 -- Error while opening encoder for output stream #0:0 - maybe incorrect parameters such as bit_rate, rate, width or height
Conversion failed!
2019/08/13 02:17:39 [HWE] Failure: exit status 1
2019/08/13 02:17:39 [HWE] Trying C:\ProgramData\ChannelsDVR\latest\ffmpeg.exe -hide_banner -nostats -loglevel warning -loglevel verbose -f lavfi -t 0.1 -i color=black:640x480 -c:v h264_qsv -profile:v high -level 42 -b:v 400k -maxrate:v 600k -look_ahead 0 -f null -y nul
[Parsed_color_0 @ 00000000005d9cc0] size:640x480 rate:25/1 duration:-1.000000 sar:1/1
Input #0, lavfi, from 'color=black:640x480':
  Duration: N/A, start: 0.000000, bitrate: N/A
    Stream #0:0: Video: rawvideo, 1 reference frame (I420 / 0x30323449), yuv420p, 640x480 [SAR 1:1 DAR 4:3], 25 tbr, 25 tbn, 25 tbc
Stream mapping:
  Stream #0:0 -> #0:0 (rawvideo (native) -> h264 (h264_qsv))
Press [q] to stop, [?] for help
[graph 0 input from stream 0:0 @ 00000000004aff80] w:640 h:480 pixfmt:yuv420p tb:1/25 fr:25/1 sar:1/1 sws_param:flags=2
[auto_scaler_0 @ 00000000004b0380] w:iw h:ih flags:'bicubic' interl:0
[format @ 00000000004b0280] auto-inserting filter 'auto_scaler_0' between the filter 'Parsed_null_0' and the filter 'format'
[auto_scaler_0 @ 00000000004b0380] w:640 h:480 fmt:yuv420p sar:1/1 -> w:640 h:480 fmt:nv12 sar:1/1 flags:0x4
[h264_qsv @ 00000000005dea40] Initialized an internal MFX session using hardware accelerated implementation
[h264_qsv @ 00000000005dea40] Using the variable bitrate (VBR) ratecontrol method
[h264_qsv @ 00000000005dea40] Error initializing the encoder: invalid video parameters (-15)
Error initializing output stream 0:0 -- Error while opening encoder for output stream #0:0 - maybe incorrect parameters such as bit_rate, rate, width or height
Conversion failed!
2019/08/13 02:17:39 [HWE] Failure: exit status 1

[tmm1]

Can you run this command and post the output:

C:\ProgramData\ChannelsDVR\latest\ffmpeg.exe -hide_banner -nostats -loglevel warning -loglevel verbose -f lavfi -t 0.1 -i color=black:640x480 -c:v h264_mf -profile:v high -level 42 -b:v 400k -maxrate:v 600k -hw_encoding 1 -filter:v format=yuv420p -f null -y nul

[Trusz]

here you go:
C:\Users\wmc>C:\ProgramData\ChannelsDVR\latest\ffmpeg.exe -hide_banner -nostats
-loglevel warning -loglevel verbose -f lavfi -t 0.1 -i color=black:640x480 -c:v
h264_mf -profile:v high -level 42 -b:v 400k -maxrate:v 600k -hw_encoding 1 -filt
er:v format=yuv420p -f null -y nul
[Parsed_color_0 @ 00000000004a9e40] size:640x480 rate:25/1 duration:-1.000000 sa
r:1/1
Input #0, lavfi, from 'color=black:640x480':
Duration: N/A, start: 0.000000, bitrate: N/A
Stream #0:0: Video: rawvideo, 1 reference frame (I420 / 0x30323449), yuv420p
, 640x480 [SAR 1:1 DAR 4:3], 25 tbr, 25 tbn, 25 tbc
Stream mapping:
Stream #0:0 -> #0:0 (rawvideo (native) -> h264 (h264_mf))
Press [q] to stop, [?] for help
[graph 0 input from stream 0:0 @ 000000000057ff80] w:640 h:480 pixfmt:yuv420p tb
:1/25 fr:25/1 sar:1/1 sws_param:flags=2
[h264_mf @ 00000000004aeb80] MF 0 attributes:
[h264_mf @ 00000000004aeb80] {88a7cb15-7b07-4a34-9128-e64c6703c4d3}=7
[h264_mf @ 00000000004aeb80] {ceabba49-506d-4757-a6ff-66c184987e4e}={f79eac7d
-e545-4387-bdee-d647d7bde42a}
[h264_mf @ 00000000004aeb80] MFT_TRANSFORM_CLSID_Attribute={4be8d3c0-0515-4a3
7-ad55-e4bae19af471}
[h264_mf @ 00000000004aeb80] {4276c9b1-759d-4bf3-9cd0-0d723d138f96}=<blob siz
e 64: 76 69 64 73 00 00 10 00 80 00 00 AA 00 38 9B 71 4E 56 31 32 61 39 AE 42 BA
67 FF 47 CC C1 3E ED 76 69 64 73 00 00 10 00 80 00 00 AA 00 38 9B 71 4E 56 31 3
2 00 00 10 00 80 00 00 AA 00 38 9B 71 >
[h264_mf @ 00000000004aeb80] {8eae8cf3-a44f-4306-ba5c-bf5dda242818}=<blob siz
e 32: 76 69 64 73 00 00 10 00 80 00 00 AA 00 38 9B 71 48 32 36 34 00 00 10 00 80
00 00 AA 00 38 9B 71 >
[h264_mf @ 00000000004aeb80] MFT_FRIENDLY_NAME_Attribute='Intel« Quick Sync V
ideo H.264 Encoder MFT'
[h264_mf @ 00000000004aeb80] {9359bb7e-6275-46c4-a025-1c01e45f1a86}=4
[h264_mf @ 00000000004aeb80] activate MFT 0
[h264_mf @ 00000000004aeb80] MFT attributes
[h264_mf @ 00000000004aeb80] {f81a699a-649a-497d-8c73-29f8fed6ad7a}=1
[h264_mf @ 00000000004aeb80] {53476a11-3f13-49fb-ac42-ee2733c96741}=1
[h264_mf @ 00000000004aeb80] MFT_ENUM_HARDWARE_URL_Attribute='AA243E5D-2F73-4
8c7-97F7-F6FA17651651'
[h264_mf @ 00000000004aeb80] MFT name: 'Intel« Quick Sync Video H.264 Encoder MF
T'
[h264_mf @ 00000000004aeb80] MFT supports ICodecAPI.
[h264_mf @ 00000000004aeb80] input types:
[h264_mf @ 00000000004aeb80] input type 0:
[h264_mf @ 00000000004aeb80] MF_MT_MAJOR_TYPE=MFMediaType_Video
[h264_mf @ 00000000004aeb80] MF_MT_SUBTYPE={3231564e-3961-42ae-ba67-ff47ccc13
eed}
[h264_mf @ 00000000004aeb80] input type 1:
[h264_mf @ 00000000004aeb80] MF_MT_MAJOR_TYPE=MFMediaType_Video
[h264_mf @ 00000000004aeb80] MF_MT_SUBTYPE=
[h264_mf @ 00000000004aeb80] FF-pixel-format=nv12
[h264_mf @ 00000000004aeb80] (need to set output type 2)
[h264_mf @ 00000000004aeb80] output types:
[h264_mf @ 00000000004aeb80] output type 0:
[h264_mf @ 00000000004aeb80] MF_MT_MAJOR_TYPE=MFMediaType_Video
[h264_mf @ 00000000004aeb80] MF_MT_SUBTYPE=MFVideoFormat_H264
[h264_mf @ 00000000004aeb80] picking output type 0.
[h264_mf @ 00000000004aeb80] setting output type:
[h264_mf @ 00000000004aeb80] MF_MT_MAJOR_TYPE=MFMediaType_Video
[h264_mf @ 00000000004aeb80] MF_MT_SUBTYPE=MFVideoFormat_H264
[h264_mf @ 00000000004aeb80] MF_MT_FRAME_SIZE=2748779069920 (640x480)
[h264_mf @ 00000000004aeb80] MF_MT_INTERLACE_MODE=2
[h264_mf @ 00000000004aeb80] MF_MT_FRAME_RATE=107374182401 (25:1)
[h264_mf @ 00000000004aeb80] MF_MT_PIXEL_ASPECT_RATIO=4294967297 (1:1)
[h264_mf @ 00000000004aeb80] MF_MT_MPEG2_PROFILE=100
[h264_mf @ 00000000004aeb80] MF_MT_MPEG2_LEVEL=42
[h264_mf @ 00000000004aeb80] MF_MT_AVG_BITRATE=400000
[h264_mf @ 00000000004aeb80] input types:
[h264_mf @ 00000000004aeb80] input type 0:
[h264_mf @ 00000000004aeb80] MF_MT_MAJOR_TYPE=MFMediaType_Video
[h264_mf @ 00000000004aeb80] MF_MT_SUBTYPE={3231564e-3961-42ae-ba67-ff47ccc13
eed}
[h264_mf @ 00000000004aeb80] MF_MT_FRAME_SIZE=2748779069920 (640x480)
[h264_mf @ 00000000004aeb80] MF_MT_PIXEL_ASPECT_RATIO=4294967297 (1:1)
[h264_mf @ 00000000004aeb80] MF_MT_INTERLACE_MODE=2
[h264_mf @ 00000000004aeb80] MF_MT_FRAME_RATE=107374182401 (25:1)
[h264_mf @ 00000000004aeb80] input type 1:
[h264_mf @ 00000000004aeb80] MF_MT_MAJOR_TYPE=MFMediaType_Video
[h264_mf @ 00000000004aeb80] MF_MT_SUBTYPE=
[h264_mf @ 00000000004aeb80] FF-pixel-format=nv12
[h264_mf @ 00000000004aeb80] MF_MT_FRAME_SIZE=2748779069920 (640x480)
[h264_mf @ 00000000004aeb80] MF_MT_PIXEL_ASPECT_RATIO=4294967297 (1:1)
[h264_mf @ 00000000004aeb80] MF_MT_INTERLACE_MODE=2
[h264_mf @ 00000000004aeb80] MF_MT_FRAME_RATE=107374182401 (25:1)
[h264_mf @ 00000000004aeb80] (need to set output type 2)
[h264_mf @ 00000000004aeb80] output types:
[h264_mf @ 00000000004aeb80] output type 0:
[h264_mf @ 00000000004aeb80] MF_MT_MAJOR_TYPE=MFMediaType_Video
[h264_mf @ 00000000004aeb80] MF_MT_SUBTYPE=MFVideoFormat_H264
[h264_mf @ 00000000004aeb80] MF_MT_FRAME_SIZE=2748779069920 (640x480)
[h264_mf @ 00000000004aeb80] MF_MT_INTERLACE_MODE=2
[h264_mf @ 00000000004aeb80] MF_MT_FRAME_RATE=107374182401 (25:1)
[h264_mf @ 00000000004aeb80] MF_MT_PIXEL_ASPECT_RATIO=4294967297 (1:1)
[h264_mf @ 00000000004aeb80] MF_MT_MPEG2_PROFILE=100
[h264_mf @ 00000000004aeb80] MF_MT_MPEG2_LEVEL=42
[h264_mf @ 00000000004aeb80] MF_MT_AVG_BITRATE=400000
[h264_mf @ 00000000004aeb80] picking output type 0.
[h264_mf @ 00000000004aeb80] setting output type:
[h264_mf @ 00000000004aeb80] MF_MT_MAJOR_TYPE=MFMediaType_Video
[h264_mf @ 00000000004aeb80] MF_MT_SUBTYPE=MFVideoFormat_H264
[h264_mf @ 00000000004aeb80] MF_MT_FRAME_SIZE=2748779069920 (640x480)
[h264_mf @ 00000000004aeb80] MF_MT_INTERLACE_MODE=2
[h264_mf @ 00000000004aeb80] MF_MT_FRAME_RATE=107374182401 (25:1)
[h264_mf @ 00000000004aeb80] MF_MT_PIXEL_ASPECT_RATIO=4294967297 (1:1)
[h264_mf @ 00000000004aeb80] MF_MT_MPEG2_PROFILE=100
[h264_mf @ 00000000004aeb80] MF_MT_MPEG2_LEVEL=42
[h264_mf @ 00000000004aeb80] MF_MT_AVG_BITRATE=400000
[h264_mf @ 00000000004aeb80] format negotiation failed (1/0)
Error initializing output stream 0:0 -- Error while opening encoder for output s
tream #0:0 - maybe incorrect parameters such as bit_rate, rate, width or height
Conversion failed!

[tmm1]

Unfortunately it seems the Microsoft provided QuickSync api is not functioning correctly on your machine. I'm not sure why since we do have other users on Windows 7 who are not having issues.

Maybe there's a pending software or driver update that will fix your issue? Usually the Intel GPU Driver is what controls QuickSync access.

With Win7 EOL coming in a few months, your best bet might be to upgrade to Windows 10.

[Trusz]

Thanks for looking into the issue. I concur. The age of the OS didn’t hit me until I tried to ‘curl’.

I was looking at the ffmpeg output and there is really no reason why it shouldn’t work.

I will be switching to FreeBSD or Linux by the end of the week.

Thanks again for your support.

[Kryptonyte]

we do have other users on Windows 7 who are not having issues.

For anyone that matches the above description, it would be really helpful if you could perform the steps from the FAQ:

Frequently Asked Questions

This topic will contain a table of contents Channels DVR How much does it cost? Channels DVR requires a subscription plan: either $8/month or $80/year Channels DVR subscribers get access to all the Channels apps for free as long as they maintain an active subscription. How do I cancel my subscription? You can manage or cancel your Channels DVR subscription at any time with a simple click on getchannels.com/account Once you cancel your subscription, you will no longer be billled however your …

and post the results of your logfile here for comparison.