Recording won't play on Fire TV app

I have encountered a couple of recordings recently that I have not been able to play on my Fire TV. When I go to the webpage for my DVR server, I can play the recording from there without issue. The video gets transcoded by the server and plays in the video player when I try using my phone or my computer, but when I try using the Fire TV app, I see only the spinning circle icon for when the stream attempts to load, but nothing happens. When I have attempted to play the recording, if I wait long enough, the app goes back to the loading screen so I assume that means the app has crashed and reloads.
When I try other recordings, they play back fine. So far I have encountered two recordings that I cannot okay. I tried regenerating the timestamps for the videos and that didn't help. When I look at the activity as reported on the DVR status webpage, I see the server says my Fire TV is playing the recording so I know at least the request is making it to the server but when I look at the logs, there is no entry for the playback attempt that would provide a clue as to what is going on.
Do you have any suggestions about what I could try next to get this to work?
Thank you.

After it fails and the app restarts go into settings and submit diagnostics. That might have the info the Devs need to see what is happening.

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