Some channel logos missing

Channels DVR Server
#1

I seem to be missing some, but not all of my channels logos. This started recently but I am not sure when. I first noticed it earlier today.

I searched the forums and found two other threads similar to mine but the handling for those doesn’t seem to work in my situation.

I have stopped and restarted the DVR from the web page but that didn’t change anything.

I checked my HDHomerun app and all the logos are showing just fine there.

It may have happened from the other day when I moved my channels app folder to a different folder on my hard drive. Could there be a corrupted file there somewhere?

I am missing NBC, ABC, FOX, PBS, CBS and WMOR TV. The logos that are still there are the CW, METV, MYTV and the MOVIES! channel.

#2

Same here. I’m missing about 2/3 of my channel logos. I think it started around Friday. My lineup is GBR-1000040-DEFAULT.

#3

Images come from the cloud. It’s possible there were some server issues with our provider. Are the images still missing? Do the appear on zap2it.com?

#4

Still about 2/3 of logos missing for me. I’m unable to check on zap2it as it’s US only.

#5

A bunch are missing for me also, but appear to be working just fine on zap2it.com. :man_shrugging:

#6

They are still missing here and I just checked zap2it.com and they are showing up there for me as well.

#7

Confirmed logos are missing your lineups. I have reported the issue to our provider.

2 Likes
#8

Any news on the missing logos? I noticed a bunch have been missing from my lineup as well (UK).

#9

They’ve acknowledged the issue and are working on a fix. I’m waiting to hear back on an ETA.

1 Like
#10

This should be fixed now. Please open the DVR web UI and click the circle refresh icon under your HDHR.

#11

I’ve been missing logos since I started…there’s a few of them…NBCSN is one…the others are SUNHD , CNBCHD , TRVHD, CNBCHD and a few locals… I checked Zap2it and they are missing on theirs as well. How do I fix this? Do I contact them?
USA-FL09403-X is my guide.

#12

There is a contact button at the bottom of zap2it site

1 Like
#13

Ok thanks

#14

I went ahead and contacted our representative as well, but you should contact them too and hopefully they can sort it out quickly.

1 Like
#15

I sent zap2it an email letting them know what channel logos were missing… Thanks for helping on your end! :+1:

1 Like
#16

Update:

When I go into the guide, the channel logos that were missing appear for a few seconds then disappear again. I’ve tried refreshing the guide…its random…they will appear and disappear. I checked the zap2it site and there isn’t logos for those channels still. I find that odd lol

#17

@tmm1 my logos are still not showing up for a few channels…ex: NBCSN,Travel Channel. What I found out is… If my DVR is not connected (logged in) all my logos appear. When I connect my DVR my channel logos disappear. It’s only about 3 or 4 channels this happens. Any idea why the DVR would effect the logos?

#18

If I’m not mistaken, Live TV only pulls from Silicon Dust’s guide provider, while DVR pulls from Channels’ guide provider. Whether they are the same provider or not, I don’t know.

1 Like
#19

Thanks! I think you are right. I tried again… Disconnected the DVR and all my channel logos appear. I connect the DVR and the select few logos disappear. Very odd… Not a real big deal just kinda weird.

#20

About 1/3 of my channel logos have gone missing again. They've been missing for about 2-3 days now. My lineup is GBR-1000040-DEFAULT.

I've also noticed a few logos have been updated where the text in the logo is now 'see-through' (ie, instead of text in the logo being white, you now get the purple background coming through which makes them very difficult to read). I've attached a screenshot from my iPhone but this is also happening on the Apple TV. Have a look at the BBC One and BBC Four logos as examples.

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