Some Warner Bros/Discovery TVE channels not working

Channels DVR Server TV Everywhere
#7

Comcast Xfinity TVE is working fine for me.
What little I use it for.
Synology if I recall uses a special container or something for tve use.
Or maybe u need to update Chrome.

#8

playback in any chrome based browser has been broken for me for quite some time there’s already a thread on that. If I recall anything other than OTA gives a weird error. Everything works fine in Firefox, however

#9

According to troubleshooting steps, Chrome is up to date. A few Comcast channels still work, and it appears all channels with Philo as a source are working as well.

#10

Same. When I run the Troubleshooting I'm getting all green checks and it notes that Chrome is up-to-date (Chrome version up to date: 114.0.5735.199)

#11

If you're running the DVR Server on a NAS, read the note here. I run mine in a container on my Synology.
https://getchannels.com/docs/channels-dvr-server/tv-everywhere/provider-help/#xfinity

  • Xfinity authentication can frequently fail while running on a NAS system. Our suggestion is to run Channels DVR Server via Docker on these systems, or run your Channels DVR Server directly on a computer with Linux, macOS, or Windows.
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#12

Agree. I use Firefox as my daily driver.
You can also keep trying to play a channel from a client device, but I prefer doing it from the web UI so I can look at the log (opened in another browser tab) while I attempt to play a channel that's failed. That's how I know it re-authenticates if needed.

#13

Latest version of chrome is 129.0.6668.59.

In order for it to update to this version you have to add another source like directTv and use user test and pass test. Its the act of adding a new source that will update it from 114 to 129.

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#14

I think the key to getting a chrome update is to Click and Hold the Sign In button.

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#15

I tried that but when I check the version number through Troubleshooting again, it's still at 114.

EDIT: I responded before seeing @chDVRuser's post about having to hold the sign in button while doing the test/test user/pass login with DirecTV. I'm now seeing " Chrome version up to date: 129.0.6668.59"

Scanning the previously affected channels brings them back. How can I ensure in the future that Chrome is up-to-date if the Troubleshooter isn't accurate?

#16

Did you ever get a reply to the support email? I had also sent in logs and the reply I got back was that they were cancelling my subscription and giving me a ref*nd. I assume that was some kind of error as I never requested that and my subscription still shows as active but that was the only reply I've had so far.

#17

Did you Click and Hold the Sign In button?

#18

Sorry, just updated my previous reply to note I'd missed your earlier suggestion. That did update Chrome and allow me to rescan the channels.

#19

Thanks, for a second there I thought I made that post using my invisible ink font :laughing:

#20

I believe that is the newest version possible due to the kernel version that Synology uses. So unless they upgrade to a more modern version (don't hold your breath). You now have probably the latest version there ever will be. Version 129 is a fairly old version.

Thanks @chDVRuser I forgot about the long hold part of it.

#21

Thanks for clarifying. Would running Channels in a Docker like @chDVRuser suggested help with that or is it just the limitation of Channels running on the Synology NAS?

#22

I would have to let @chDVRuser answer that as I know he had flipped back and forth on it a few times. I want to say yes but I have never ran Channels in docker. I run mine on a mini pc with linux. I just happen to keep my Synology updated as a backup.

#23

Yes, that's the reason for this

The developers aren't going to update the chrome for the Synology package any longer.
They probably will for the docker container.

#24

I haven't gotten a reply yet, also, the click and hold has not updated my chrome, it is at 122.0.6261.89. I should note in my case it's not a Synology install, but rather a Linux Raspbian.

#25

Thanks for confirming. I was a bit overwhelmed with the thought of having to rush through moving everything over to the Docker container just to get TV Everywhere back so thankful this fixed it for the moment. I'm getting ready for a bit of travel but after I get back I'll look into getting the Docker container setup and migrating things over.

#26

Have you not upgraded the OS on this device? It was rebranded in 2020 to Rasberry Pi OS. Have you tried to run apt update from the command line to see if you can get chrome to update. I would assume it has the OS installed version of chrome. But you might run into the same issue of being so outdated that the OS doesn't upgrade to a later version of chromium unless you are on a more modern version of OS. I don't have a Rasberry Pi, I am just looking at this like a linux distro.