Stuttering on ATV watching live TV without EXTEND transcoding

I can connect to port 57000 but i dont quite see the speedtest option on the browser - the screen is blank.

is a screenshot of the speedtest.net on the appletv.

Just submitted logs. HDHR ID is 1051E46

The speedtest will only work if Channels is active on the screen.

Thanks for the logs. It's showing something very unusual. Can you capture a video sample and email it to us.

How do I capture a video sample ? Sign up for a free month of DVR ?

I provided instructions in the link above

woops.. just saw it. Ill try to get you a sample later tonight. Apologies for the delay.

HEre are 2 samples from different channels

@tmm1 Let me know if you got those. Thanks.

Here is a file from today. https://we.tl/t-T29lutzF8b

Thanks, I have downloaded all three files and will do some testing tomorrow.

I'm also sending you a testflight invite so you can try the beta app to see if our video player upgrade improved anything.

Hey bud. I got the invite but that is for the DVR - i dont have a DVR - do you recommend signing up for a trial ?

Hmm, sorry I forgot the beta only works if you have DVR. You can sign up for the trial if you're interested in trying it out, but you would need to install the DVR server on a PC/NAS as well.

OK .. let me try that for a week or so.

I just set up an a trial DVR account - no noticeable change in the performance with the Beta app.

Can you submit diagnostics from the beta app

just submitted diagnostics. HDHR 10531e46

Does changing Surround Sound in the app to Off make any difference?

What about changing Audio Driver to Experimental

Just submitted another log with both flags as you indicated (Surround off, Audio Experimental) .

What is interesting is that the first time I flipped them, the issues stopped. Then i tried to narrow them down to which flag might be causing it and now doesn't matter what option combination I choose between those two, the stuttering is there.

BTW, here is the speed test on the device.

3 posts were split to a new topic: Stuttering issues after tvOS 13