Of late, at apparently random times, I find the guide is missing many but not all entries; and those that appear are off schedule by 2 hours. Or on the web page times line up but the guide is mostly blank from now till 2h from now.
The server time and time zone is correct; I tried manually setting them even though already correct, no change. The clients time zone and time are correct on all clients I checked (AppleTV, androidTV, web page). I tried restarting the server. Nothing seems to correct this, though some time later it appears to have resolved. But later or the next day, the issue returns.
Not sure where to look now. This is causing recordings to be missed too. What can I supply to help the community diagnose this?
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Are any sources using an m3u with the tvg-shift= parameter?
no, this is the cable guide (FiOS) not an m3u
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I know cable has a LOT of channels, but is it blank for every channel, or just some on the web UI grid guide?
Maybe post a screenshot of the web UI grid guide showing what you're seeing.
Can't think of what would cause that. If the server couldn't get guide data one day, it would fill it in the next day. In that case you would have to examine the log at the daily guide refresh times to see if it grabbed every 6 hour block for 16 days.
The guide usually isn't completely blank, but the blank entries start at "now" and extend until a new show starts (generally) 2 hours from " now". At the moment the guide is more or less complete for the cable channels but the blanks are showing up in the TVE /m3u range as shown here. The guide is also very slow to refresh, the browser complains (do you want to wait for this page?). I'm at a loss. Contemplating full wipe, restore and reinstall of CDVR 
I wouldn't do that. The devs may want you to submit diagnostics and/or try some things first to get to the root of the problem. Could be a corrupted database or index that could be fixed by following their instructions.
If it were me and I was impatient, I would delete and recreate the guide database first.
yes, did both the full refresh then the delete and recreate, neither seemed to have made any difference. OK before trying the nuclear option maybe I'll cut down the providers list to reduce the number of entries &c, then delete and recreate.
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Thought you said it was only Fios?
Noticed the first 4 channels on your grid don't display the channel name or channel number.
Is that a recent bug, or something you did?
My grid guide displays them
yeah non-display of channel # is a symptom of the problem, sometimes it shows as the latter ones in the screenshot do. The issue occurs on both the cable channels and the TVE channels, with no pattern I can discern so far. It's almost like the guide for the channel just doesn't exist before the next 2h, can't click on the icon to see Up Next or anything.
I've done rescans of the channels and that doesn't seem to make any difference.
Edit: did Reload M3U on the provider (Samsung TV) and now there are no blank entries. Related? Maybe, will try again when next that happens.
What do the settings look like for your Samsung source.
Might be something in the m3u for that source that Channels DVR is choking on.
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Is that m3u using channel-id? May be a conflict/overlap with TVE ids
tmm1: It does use a channel-id. From what little I understand about how these work, it would always not work, no? Whereas what I'm seeing is kind of consistently inconsistent. Sample entry:
#EXTINF:-1 channel-id="samsung-ATBA33000209C" tvg-id="ATBA33000209C" tvg-logo="https://tvpnlogopeu.samsungcloud.tv/platform/image/sourcelogo/vc/00/02/34/ATBA33000209C_20231025T032731SQUARE.png_20231025032731.png" tvg-chno="4138" group-title="Austria" , Comedy & Shows
https://i.mjh.nz/SamsungTVPlus/ATBA33000209C.m3u8
chDVRuser: this what the settings are:
Other than the fact that's 1,530 channels I don't see a problem, but I think that's too many.
Can you get by using
https://i.mjh.nz/SamsungTVPlus/us.m3u8
https://i.mjh.nz/SamsungTVPlus/us.xml.gz
May also be related to these South Korean channels in the playlist, not sure.
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I'll try that. Was only loading the first 750 of the 1530 channels anyway.
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Still a problem. The shot below shows what the web guide looks like. When I pick a show that has an entry at the current time, it displays the option to record it but not watch. This is so weird in that everything has been working fine for months if not years, and this just started very recently. Still looking for ideas.
Edit: just did a guide reload, which didn't improve anything. Nor did a restart of the server.
Did you do a Delete and Recreate Guide Database
What do the time headers at the top of the guide look like? From you screenshots, it looks like it is properly loading the guide, just that it is not displaying it for anything prior to a certain time. (Perhaps related to TZ differences of the server?)