Trouble adding TVE source

Using both Xfinity and Verizon credentials ,I get different errors when trying to add as new source.
Xfinity is the Chrome_auth_time out error ( something like that.)

Verizon tells me I need to have NBCEntertainment as part of my subscripton. Which is odd because It does...
Both accounts log in directly just fine, and work as TVE logins everywhere else ...

Please send help

sent log-
31e515b7-882f-48d9-907f-c101c314d970

FIOS doesn't work if your home ISP is FIOS and doesn't have cable access. See Fios Login Issues

For xfinity, does your login work on nbc.com/live and let you watch?