TVE and Philo stopped working yesterday

Channels DVR Server TV Everywhere
#1

Yesterday my TVE channels stopped working.

I was getting a weird adobe url resolution error when trying to rescan the channels. Since then I have done the following:

Restarted Channels Server
Restarted the computer Channels is on
Rescanned all channels
Rescanned individual channels
Update Philo password
Updated to the latest prerelease version of Channels Server

As this point, the error changed to "Chrome timeout" when scanning channels. It was late at night so I decided to pick it up again today.

Now, I was still getting timeouts on scanning channels so I decided to remove Philo as a source. I'm adding it back now, get the email confirmation and approve the login. Now it is just stuck on " Verifying login on Philo"

Any suggestions on what else I could try?

#2

See this:

#3

I've been having some problems also over the past day or two with Philo on a Win10 Channels DVR server. On a slightly separate note, both my YoutubeTV TVE and Philo TVE on channel AMC (6086) have been experiencing some pixelation problems, while other TVE channels do not experience this problem. I'm on gig service with speedtest pings between 12ms and 40ms nationwide.

That said, at this moment, no authentication problems with Philo.

#4

Thanks, I followed most of this but missed the Support > Troubleshooting piece. It looks like a problem with chrome...

TV Everywhere
Chrome installation is corrupted. Please re-install Chrome.
Click here to upgrade Chrome

The problem is, when I click "Click here to upgrade Chrome" after about 10 seconds I get a browser/javascript alert that says "context deadline exceeded".

I can't seem to upgrade or reinstall chrome.

#5

What are you running Channels DVR Server on

What version of the Server are you running DVR Pre-Release Notes

#6

Remove and re-add Philo source

#7

Server is running on a VM with TVe working for the past 2+ years without issue.

I updated to the latest pre-release 2025.08.02.2147

I finally got TVE/Chrome to go green (not sure how) and try to add Philo as a source again and it still fails. I get the sign in email, I accept the login, Channels updates to " Verifying login on Philo" and after a long amount of time, it provides the following "Chrome timeout" error.

At this point, if I go back into Support > Troubleshooting TVE is red with a chrome error.
I update chome, get the error "context deadline exceeded" rerun the troubleshooting page, get a green check for TVE and repeat the whole process.

Up until yesterday things were running fine.

I submitted diagnostics: a792c003-0549-4fe8-bd75-ffd92f4ab85f .

#8

I did, and I cannot re-add it... "chrome timeout" every single time.

#9

looks like this issue started with the 2025.08.01.1845 update everything was working fine until then.

#10

Curious what guest OS is running in the VM

#11

debian 12

#12

debian 12 (bookworm-slim) is working from a container using chrome instead of chromium
using the latest image build instructions from @bnhf here

Works for YTTV, but not Xfinity. Don't know if it will work for Philo (using chrome instead of chromium, that is)

#13

@chDVRuser thank you! This was the issue. Strange how it came out of nowhere.

I ran the following commands and everything seems to be working as expected now.

apt --fix-broken install

apt-get update && \
        apt-get install -y --no-install-recommends \
        curl \
        gnupg \
        ca-certificates \
        tzdata \
        xvfb \
        tini && \
        rm -rf /var/lib/apt/lists/*

RUN curl -fsSL https://dl.google.com/linux/linux_signing_key.pub | gpg --dearmor -o /usr/share/keyrings/google-chrome.gpg && \
    echo "deb [arch=amd64 signed-by=/usr/share/keyrings/google-chrome.gpg] http://dl.google.com/linux/chrome/deb/ stable main" > /etc/apt/sources.list.d/google-chrome.list && \
    apt-get update && \
    apt-get install -y --no-install-recommends google-chrome-stable && \
    rm -rf /var/lib/apt/lists/*
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