Unable to connect anymore

It use to work and enow everytime I try to launch it give me the same error. I pay for this service and need some help (Your Channels DVR server could not be discovered. Visit the URL below to lean how to download and set it up). I had this linked thru plex in my Home Cloud and now its just not working what can I do to correct this issue. When at home I give it my NAS IPAddress and it still cannot connect.

See IMPORTANT: Western Digital MyCloud Home Owners