Unable to download Guide Data

I've been unable to download the Guide data since last night. Looking at the logs I get the following 503 error:

2025/03/20 22:52:42.485422 [DVR] Error fetching guide data: GET: https://tmsdata.fancybits.co/v1.1/lineups/ITA-1000002-DEFAULT/grid?startDateTime=2025-03-21T16:30-04:00&endDateTime=2025-03-21T22:30-04:00&enhancedCallSign=true&imageSize=Lg&imageAspectTV=4x3&stationId=167764,84613,84650,84695,84597,167763,84614,84592,90601,100806,102114,54779,111100,84652,84593,84635,54778,56247,78968,84647,115693,99980,99981,75500,75287,84717,91204,54777,54780,84141,91038,109845,84694,84621,84709,122445,140386,84638,115689,90130,84648,84696,102112,108452,122486: 503 Service Unavailable: "<h1>Service Unavailable</h1>"
2025/03/20 22:52:42.485695 [DVR] Fetching guide data for 45 stations in ITA-1000002-DEFAULT @ 2025-03-21 10:30PM
2025/03/20 22:52:43.525851 [WRN] Retrying guide data request in 20s due to http response 503
2025/03/20 22:53:03.712632 [WRN] Retrying guide data request in 40s due to http response 503
2025/03/20 22:53:43.966617 [WRN] Retrying guide data request in 1m0s due to http response 503
2025/03/20 22:54:43.981225 [DVR] Error fetching guide data: Get "https://tmsdata.fancybits.co/v1.1/lineups/ITA-1000002-DEFAULT/grid?startDateTime=2025-03-21T22:30-04:00&endDateTime=2025-03-22T04:30-04:00&enhancedCallSign=true&imageSize=Lg&imageAspectTV=4x3&stationId=84638,115689,122445,140386,102112,108452,122486,90130,84648,84696,84695,84597,167763,167764,84613,84650,100806,102114,54779,111100,84614,84592,90601,54778,56247,84652,84593,84635,99980,99981,75500,75287,78968,84647,115693,54780,84141,84717,91204,54777,84621,84709,91038,109845,84694": unexpected EOF
2025/03/20 22:54:43.981435 [DVR] Fetching guide data for 45 stations in ITA-1000002-DEFAULT @ 2025-03-22 4:30AM
2025/03/20 22:54:44.865691 [WRN] Retrying guide data request in 20s due to http response 503
2025/03/20 22:55:05.084602 [WRN] Retrying guide data request in 40s due to http response 503
2025/03/20 22:55:45.306511 [WRN] Retrying guide data request in 1m0s due to http response 503
2025/03/20 22:56:45.307444 [DVR] Error fetching guide data: Get "https://tmsdata.fancybits.co/v1.1/lineups/ITA-1000002-DEFAULT/grid?startDateTime=2025-03-22T04:30-04:00&endDateTime=2025-03-22T10:30-04:00&enhancedCallSign=true&imageSize=Lg&imageAspectTV=4x3&stationId=56247,84652,84593,84635,54778,75287,78968,84647,115693,99980,99981,75500,84141,84717,91204,54777,54780,84709,91038,109845,84694,84621,115689,122445,140386,84638,122486,90130,84648,84696,102112,108452,167763,167764,84613,84650,84695,84597,111100,84614,84592,90601,100806,102114,54779": unexpected EOF
2025/03/20 22:56:45.312473 [DVR] Waiting 10h41m14.68753086s until next job 1742564280-ch9227 Uomini e donne
2025/03/20 22:56:45.316412 [DVR] Fetching guide data for 45 stations in ITA-1000002-DEFAULT @ 2025-03-20 10:30PM
2025/03/20 22:56:46.273665 [WRN] Retrying guide data request in 20s due to http response 503
2025/03/20 22:57:06.554848 [WRN] Retrying guide data request in 40s due to http response 503
2025/03/20 22:57:46.808217 [WRN] Retrying guide data request in 1m0s due to http response 503
2025/03/20 22:58:47.540912 [WRN] Retrying guide data request in 1m20s due to http response 503
2025/03/20 23:00:08.338632 [WRN] Retrying guide data request in 1m40s due to http response 503
2025/03/20 23:01:48.342820 [DVR] Error fetching guide data: GET: https://tmsdata.fancybits.co/v1.1/lineups/ITA-1000002-DEFAULT/grid?startDateTime=2025-03-20T22:30-04:00&endDateTime=2025-03-21T04:30-04:00&enhancedCallSign=true&imageSize=Lg&imageAspectTV=4x3&stationId=84650,122445,91204,140386,102112,54777,84597,108452,122486,167763,115693,54778,56247,75287,84635,84613,90601,100806,54780,84696,99980,84648,115689,84717,91038,84694,84593,84621,75500,84647,99981,102114,54779,84638,90130,111100,167764,84592,84709,109845,84652,84695,84614,78968,84141: 503 Service Unavailable: "<h1>Service Unavailable</h1>"
2025/03/20 23:01:48.343061 [DVR] Fetching guide data for 45 stations in ITA-1000002-DEFAULT @ 2025-03-21 4:30AM
2025/03/20 23:01:49.143011 [WRN] Retrying guide data request in 20s due to http response 503
2025/03/20 23:02:09.346126 [WRN] Retrying guide data request in 40s due to http response 503
2025/03/20 23:02:49.592787 [DVR] Error fetching guide data: GET: https://tmsdata.fancybits.co/v1.1/lineups/ITA-1000002-DEFAULT/grid?startDateTime=2025-03-21T04:30-04:00&endDateTime=2025-03-21T10:30-04:00&enhancedCallSign=true&imageSize=Lg&imageAspectTV=4x3&stationId=56247,75287,84635,84613,90601,100806,54780,84696,99980,84648,115689,84717,91038,84694,84593,84621,75500,84647,99981,102114,54779,84638,90130,111100,167764,84592,84709,109845,84652,84695,84614,78968,84141,84650,122445,91204,140386,102112,54777,84597,108452,122486,167763,115693,54778: 502 Bad Gateway: "<html>\r\n<head><title>502 Bad Gateway</title></head>\r\n<body>\r\n<center><h1>502 Bad Gateway</h1></center>\r\n</body>\r\n</html>\r\n"
2025/03/20 23:02:49.592971 [DVR] Fetching guide data for 45 stations in ITA-1000002-DEFAULT @ 2025-03-21 10:30AM
2025/03/20 23:02:50.029291 [WRN] Retrying guide data request in 20s due to http response 503
2025/03/20 23:03:10.243624 [WRN] Retrying guide data request in 40s due to http response 503
2025/03/20 23:03:50.484784 [WRN] Retrying guide data request in 1m0s due to http response 503
2025/03/20 23:04:51.286991 [WRN] Retrying guide data request in 1m20s due to http response 503
2025/03/20 23:06:12.115217 [WRN] Retrying guide data request in 1m40s due to http response 503
2025/03/20 23:07:52.117479 [DVR] Error fetching guide data: GET: https://tmsdata.fancybits.co/v1.1/lineups/ITA-1000002-DEFAULT/grid?startDateTime=2025-03-21T10:30-04:00&endDateTime=2025-03-21T16:30-04:00&enhancedCallSign=true&imageSize=Lg&imageAspectTV=4x3&stationId=122445,91204,140386,102112,54777,84597,84650,122486,167763,115693,54778,108452,75287,84635,84613,90601,100806,54780,56247,99980,84648,84696,84717,91038,84694,84593,115689,75500,84647,99981,102114,54779,84621,90130,111100,167764,84592,84709,109845,84652,84638,84695,78968,84141,84614: 503 Service Unavailable: "<h1>Service Unavailable</h1>"
2025/03/20 23:07:52.117711 [DVR] Fetching guide data for 45 stations in ITA-1000002-DEFAULT @ 2025-03-21 4:30PM
2025/03/20 23:07:53.148379 [DVR] Error fetching guide data: GET: https://tmsdata.fancybits.co/v1.1/lineups/ITA-1000002-DEFAULT/grid?startDateTime=2025-03-21T16:30-04:00&endDateTime=2025-03-21T22:30-04:00&enhancedCallSign=true&imageSize=Lg&imageAspectTV=4x3&stationId=100806,54780,56247,75287,84635,84613,90601,84648,84696,99980,84593,115689,84717,91038,84694,54779,84621,75500,84647,99981,102114,84709,109845,84652,84638,90130,111100,167764,84592,84695,84141,84614,78968,54777,84597,84650,122445,91204,140386,102112,54778,108452,122486,167763,115693: 502 Bad Gateway: "<html>\r\n<head><title>502 Bad Gateway</title></head>\r\n<body>\r\n<center><h1>502 Bad Gateway</h1></center>\r\n</body>\r\n</html>\r\n"
2025/03/20 23:07:53.148534 [DVR] Fetching guide data for 45 stations in ITA-1000002-DEFAULT @ 2025-03-21 10:30PM
2025/03/20 23:07:53.714545 [DVR] Error fetching guide data: GET: https://tmsdata.fancybits.co/v1.1/lineups/ITA-1000002-DEFAULT/grid?startDateTime=2025-03-21T22:30-04:00&endDateTime=2025-03-22T04:30-04:00&enhancedCallSign=true&imageSize=Lg&imageAspectTV=4x3&stationId=84638,90130,111100,167764,84592,84709,109845,84652,84695,84614,78968,84141,84650,122445,91204,140386,102112,54777,84597,108452,122486,167763,115693,54778,56247,75287,84635,84613,90601,100806,54780,84696,99980,84648,115689,84717,91038,84694,84593,84621,75500,84647,99981,102114,54779: 502 Bad Gateway: "<html>\r\n<head><title>502 Bad Gateway</title></head>\r\n<body>\r\n<center><h1>502 Bad Gateway</h1></center>\r\n</body>\r\n</html>\r\n"
2025/03/20 23:07:53.714714 [DVR] Fetching guide data for 45 stations in ITA-1000002-DEFAULT @ 2025-03-22 4:30AM
2025/03/20 23:07:54.327601 [WRN] Retrying guide data request in 20s due to http response 503
2025/03/20 23:08:14.592643 [WRN] Retrying guide data request in 40s due to http response 503
2025/03/20 23:08:54.802889 [DVR] Error fetching guide data: GET: https://tmsdata.fancybits.co/v1.1/lineups/ITA-1000002-DEFAULT/grid?startDateTime=2025-03-22T04:30-04:00&endDateTime=2025-03-22T10:30-04:00&enhancedCallSign=true&imageSize=Lg&imageAspectTV=4x3&stationId=84709,109845,84652,84638,90130,111100,167764,84592,84695,84141,84614,78968,54777,84597,84650,122445,91204,140386,102112,54778,108452,122486,167763,115693,100806,54780,56247,75287,84635,84613,90601,84648,84696,99980,84593,115689,84717,91038,84694,54779,84621,75500,84647,99981,102114: 502 Bad Gateway: "<html>\r\n<head><title>502 Bad Gateway</title></head>\r\n<body>\r\n<center><h1>502 Bad Gateway</h1></center>\r\n</body>\r\n</html>\r\n"
2025/03/20 23:08:54.807306 [DVR] Waiting 10h29m5.192698742s until next job 1742564280-ch9227 Uomini e donne
2025/03/21 06:23:15.030918 [DVR] Fetching guide data for 45 stations in ITA-1000002-DEFAULT @ 2025-03-21 6:00AM
2025/03/21 06:23:16.006837 [WRN] Retrying guide data request in 20s due to http response 503
2025/03/21 06:23:36.300432 [WRN] Retrying guide data request in 40s due to http response 503
2025/03/21 06:24:16.571548 [WRN] Retrying guide data request in 1m0s due to http response 503
2025/03/21 06:25:17.403136 [WRN] Retrying guide data request in 1m20s due to http response 503
2025/03/21 06:26:38.176075 [WRN] Retrying guide data request in 1m40s due to http response 503
2025/03/21 06:28:18.179979 [DVR] Error fetching guide data: GET: https://tmsdata.fancybits.co/v1.1/lineups/ITA-1000002-DEFAULT/grid?startDateTime=2025-03-21T06:00-04:00&endDateTime=2025-03-21T12:00-04:00&enhancedCallSign=true&imageSize=Lg&imageAspectTV=4x3&stationId=140386,56247,84652,84141,75500,84635,84592,54778,90130,115689,84614,84613,84696,54780,167763,84650,91204,102112,54779,84597,122486,109845,84593,84709,122445,99980,108452,75287,167764,84717,90601,84647,99981,84638,111100,84648,84695,102114,54777,84621,78968,91038,115693,84694,100806: 503 Service Unavailable: "<h1>Service Unavailable</h1>"
2025/03/21 06:28:18.180209 [DVR] Fetching guide data for 45 stations in ITA-1000002-DEFAULT @ 2025-03-21 12:00PM
2025/03/21 06:28:18.941844 [WRN] Retrying guide data request in 20s due to http response 503
2025/03/21 06:28:39.182338 [WRN] Retrying guide data request in 40s due to http response 503
2025/03/21 06:29:19.503437 [WRN] Retrying guide data request in 1m0s due to http response 503
2025/03/21 06:30:20.244594 [WRN] Retrying guide data request in 1m20s due to http response 503
2025/03/21 06:31:41.030530 [WRN] Retrying guide data request in 1m40s due to http response 503
2025/03/21 06:33:21.031515 [DVR] Error fetching guide data: GET: https://tmsdata.fancybits.co/v1.1/lineups/ITA-1000002-DEFAULT/grid?startDateTime=2025-03-21T12:00-04:00&endDateTime=2025-03-21T18:00-04:00&enhancedCallSign=true&imageSize=Lg&imageAspectTV=4x3&stationId=54780,167763,84650,91204,102112,54779,84597,122486,109845,84593,84709,108452,75287,167764,84717,90601,84647,122445,99980,99981,84638,111100,84648,84695,84621,78968,91038,115693,84694,100806,102114,54777,56247,84652,84141,75500,84635,84592,140386,54778,90130,115689,84614,84613,84696: 503 Service Unavailable: "<h1>Service Unavailable</h1>"
2025/03/21 06:33:21.031752 [DVR] Fetching guide data for 45 stations in ITA-1000002-DEFAULT @ 2025-03-21 6:00PM
2025/03/21 06:33:21.941172 [WRN] Retrying guide data request in 20s due to http response 503
2025/03/21 06:33:42.149630 [WRN] Retrying guide data request in 40s due to http response 503
2025/03/21 06:34:22.419138 [WRN] Retrying guide data request in 1m0s due to http response 503
2025/03/21 06:35:23.210301 [WRN] Retrying guide data request in 1m20s due to http response 503
2025/03/21 06:36:44.046108 [WRN] Retrying guide data request in 1m40s due to http response 503
2025/03/21 06:38:24.049082 [DVR] Error fetching guide data: GET: https://tmsdata.fancybits.co/v1.1/lineups/ITA-1000002-DEFAULT/grid?startDateTime=2025-03-21T18:00-04:00&endDateTime=2025-03-22T00:00-04:00&enhancedCallSign=true&imageSize=Lg&imageAspectTV=4x3&stationId=84696,54778,90130,115689,84614,84613,54780,167763,84650,91204,102112,54779,84597,122486,109845,84593,84709,84647,122445,99980,108452,75287,167764,84717,90601,99981,84638,111100,84648,84695,100806,102114,54777,84621,78968,91038,115693,84694,84592,140386,56247,84652,84141,75500,84635: 503 Service Unavailable: "<h1>Service Unavailable</h1>"
2025/03/21 06:38:24.049324 [DVR] Fetching guide data for 45 stations in ITA-1000002-DEFAULT @ 2025-03-22 12:00AM
2025/03/21 06:38:25.057209 [WRN] Retrying guide data request in 20s due to http response 503
2025/03/21 06:38:45.345847 [WRN] Retrying guide data request in 40s due to http response 503
2025/03/21 06:39:25.619977 [WRN] Retrying guide data request in 1m0s due to http response 503
2025/03/21 06:40:25.632122 [DVR] Error fetching guide data: Get "https://tmsdata.fancybits.co/v1.1/lineups/ITA-1000002-DEFAULT/grid?startDateTime=2025-03-22T00:00-04:00&endDateTime=2025-03-22T06:00-04:00&enhancedCallSign=true&imageSize=Lg&imageAspectTV=4x3&stationId=84638,111100,84648,84695,84621,78968,91038,115693,84694,100806,102114,54777,56247,84652,84141,75500,84635,84592,140386,54778,90130,115689,84614,84613,84696,54780,167763,84650,91204,102112,54779,84597,122486,109845,84593,84709,108452,75287,167764,84717,90601,84647,122445,99980,99981": unexpected EOF
2025/03/21 06:40:25.632293 [DVR] Fetching guide data for 45 stations in ITA-1000002-DEFAULT @ 2025-03-22 6:00AM
2025/03/21 06:40:26.639197 [DVR] Error fetching guide data: GET: https://tmsdata.fancybits.co/v1.1/lineups/ITA-1000002-DEFAULT/grid?startDateTime=2025-03-22T06:00-04:00&endDateTime=2025-03-22T12:00-04:00&enhancedCallSign=true&imageSize=Lg&imageAspectTV=4x3&stationId=54780,167763,84650,91204,102112,54779,84597,122486,109845,84593,84709,84647,122445,99980,108452,75287,167764,84717,90601,99981,84638,111100,84648,84695,100806,102114,54777,84621,78968,91038,115693,84694,84592,140386,56247,84652,84141,75500,84635,84696,54778,90130,115689,84614,84613: 502 Bad Gateway: "<html>\r\n<head><title>502 Bad Gateway</title></head>\r\n<body>\r\n<center><h1>502 Bad Gateway</h1></center>\r\n</body>\r\n</html>\r\n"
2025/03/21 06:40:26.639367 [DVR] Fetching guide data for 45 stations in ITA-1000002-DEFAULT @ 2025-03-22 12:00PM
2025/03/21 06:40:27.033866 [WRN] Retrying guide data request in 20s due to http response 503
2025/03/21 06:40:47.305672 [WRN] Retrying guide data request in 40s due to http response 503
2025/03/21 06:41:27.546208 [DVR] Error fetching guide data: GET: https://tmsdata.fancybits.co/v1.1/lineups/ITA-1000002-DEFAULT/grid?startDateTime=2025-03-22T12:00-04:00&endDateTime=2025-03-22T18:00-04:00&enhancedCallSign=true&imageSize=Lg&imageAspectTV=4x3&stationId=84638,111100,84648,84695,84694,100806,102114,54777,84621,78968,91038,115693,84635,84592,140386,56247,84652,84141,75500,84613,84696,54778,90130,115689,84614,102112,54780,167763,84650,91204,54779,84597,122486,109845,84593,84709,90601,84647,122445,99980,108452,75287,167764,84717,99981: 502 Bad Gateway: "<html>\r\n<head><title>502 Bad Gateway</title></head>\r\n<body>\r\n<center><h1>502 Bad Gateway</h1></center>\r\n</body>\r\n</html>\r\n"
2025/03/21 06:41:27.550734 [DVR] Waiting 2h56m32.449270162s until next job 1742564280-ch9227 Uomini e donne
2025/03/21 06:43:03.933805 [DVR] Indexed 10 channels (3360 airings + 0 replaced) with placeholders [1s index]
2025/03/21 06:43:03.943120 [DVR] Fetching guide data for 3 stations in ITA-1008015-DEFAULT @ 2025-03-21 6:30AM
2025/03/21 06:43:04.428866 [WRN] Retrying guide data request in 20s due to http response 503
2025/03/21 06:43:24.650213 [WRN] Retrying guide data request in 40s due to http response 503
2025/03/21 06:44:04.897204 [WRN] Retrying guide data request in 1m0s due to http response 503
2025/03/21 06:45:05.782876 [WRN] Retrying guide data request in 1m20s due to http response 503

I am on version:

2025.02.19.1823

Attempting to access the the listed links such as:

https://tmsdata.fancybits.co/v1.1/lineups/ITA-1000002-DEFAULT/grid?startDateTime=2025-03-22T12:00-04:00&endDateTime=2025-03-22T18:00-04:00&enhancedCallSign=true&imageSize=Lg&imageAspectTV=4x3&stationId=84638,111100,84648,84695,84694,100806,102114,54777,84621,78968,91038,115693,84635,84592,140386,56247,84652,84141,75500,84613,84696,54778,90130,115689,84614,102112,54780,167763,84650,91204,54779,84597,122486,109845,84593,84709,90601,84647,122445,99980,108452,75287,167764,84717,99981

I get prompted for a basic auth login. So that seems to be a dead end. I've tried changing provider & running through the troubleshooter and it did not help. For clarity here are the results of the troubleshooter.

  • Logs have been submitted as 55b1dfdd-c0ed-41be-8200-e3d9dc2dc010

I am also able to ping tmsdata.fancybits.co from the container itself.

Is this working for you yet? Myself and others having the same issue over here:

Still down for me.