Verizon TV login fail

Channels DVR Server
#1

Just setting up channels for the first time. I'm a current subscriber to Verizon Preferred TV HD. When I attempt to set up a DVR Channel using my Verizon Preferred TV HD credentials. I get an error "no login form found" as well as a "you must have Preferred HD or above" error. Screenshot attached.

Researching the boards, I saw the being able to access nbc.com/live is important for some reasons. I attempted to connect to nbc.com/live which failed two times but on the third attempt, I was successful. Accessing nbc.com/live now works everytime.

Any help on where I should go from here on troubleshooting?

channels_Verizon_failed_login
channels_Verizon_failed_login1277×751 161 KB

Thanks

#2

Sounds like auto auth because you have multiple FIOS accounts?

See Fios Login Issues

#3

@tmm1 Thanks for the pointer to the thread which I read in detail. I don't have multiple FIOS accounts. I'm using my credentials and trying to test how well "getchannels" will work with my home setup.
I did have to provide the first name of my best friend when I logged into the account which I suppose is their MFA. Subsequent logins didn't require this so I'm assuming getchannels didn't run into the MFA.
Is there a connection log somewhere that I can look at to see the detailed communication (hopefully error code from verizon) where the handshake failed?

Thanks

#4

The main dvr log (under Support) has the chrome session information.

When it failed for you manually two times were you seeing the same error message?