Video stutter


#1

Watching Wales vs England rugby on BBC One HD. Lots of video stutter on Firestick 4K using software decoder and wired ethernet. No stutter on any other channels I can see both h264 or mpeg2. No stutter on my ATV4K attached to the same TV and switch. Submitted diagnostics.


#2

The stick isn't fast enough to software decode 1080i, so you have to use hardware. Hopefully Amazon releases a fix for the hardware decoder soon so it doesn't crash/freeze.


#3

Well that’s a shame. I thought the 4K stick had a decent cpu? I’ve not had any crashes from any other video app which I assume use hardware decoding so what is it about Channels that triggers a decoder crash?


#4

If I set Home Quality to 1080 8 Mbit rather than original - enforcing reencoding with the DVR - then the hardware decoder works without crashing and playback is smooth.