Xfinity TVE Error

[mikefromnj]

When I try to sign into Xfinity TVE I get the following error:

Not in Subscription

Has anyone seen this? Does anyone know how to fix this? Thanks!

[chDVRuser]

@mikefromnj

Not in Subscription

Can you Link Provider Xfinity at https://www.nbc.com/live and stream there?
Or does it give you an error?

[mikefromnj]

Yes, I can watch live streaming using the link.

[chDVRuser]

Make sure you're using the latest pre-release server version
https://community.getchannels.com/t/dvr-pre-release-notes/28832/9999

What are you running the Channels DVR server on?

Does running Support > Troubleshooting from the DVR admin web UI show all green checkmarks?

If you prefer not to go back and forth with questions, try this

TVE Troubleshooting tips

Troubleshooting steps to follow, like a checklist If you can't watch the network at their Live streaming website, nothing Channels can do. Like nbc.com/live or check availability buttons at Channels Support - TV Everywhere Availability for your Provider Make sure your package or container (if running in one) is up to date. Update to the latest DVR prerelease version see this article for how Run troubleshooting from the DVR web UI Support>Troubleshooting and make sure all green checkmarks. (If …

[tmm1]

Not in subscription usually happens when your internet-only xfinity account is set to auto-login

[mikefromnj]

Hi,

I am running it on a Raspberry Pi. I have two Xfinity accounts, one internet only and one with TV and internet. I am using a login from my TV and Internet account.

[tmm1]

Exactly. you need to go disable auto login in your xfinity account settings

[mikefromnj]

I am confused. I do not have the accounts linked. I have separate user names for each. What do I need to turn off? Thanks

[chDVRuser]

It's in the link I posted

TVE Troubleshooting tips

Xfinity auto-auth setting at https://idm.xfinity.com/myaccount/userprofile (login there with your Primary user account id/name) Listed as a Note in the first post of this topic Provider - Xfinity that it needs to be OFF If you have separate Xfinity logins for TV and Internet. See this post for when you should leave it ON [Screenshot 2022-02-06 at 12-38-53 Security Settings] [Screenshot 2022-02-06 at 12-41-10 How to Access Network Websites and Apps]

You also should be using an account name that is viewer only for Channels DVR.

TVE Troubleshooting tips

If your Provider is Xfinity, use a secondary Viewer role account for Channels DVR [Screenshot 2022-09-04 at 08-35-52 XFINITY Users]

[mikefromnj]

Thanks so much! That did it.

[mikefromnj]

I thought it was working. Now this pops up:

[chDVRuser]

My guess is an old version of chrome is being used.
You can see the version by looking at the DVR log. Mine is v109
2023/10/05 13:20:04.115479 [TVE] action=version product=Chrome/109.0.5414.74 jsVersion=10.9.194.9 protocol=1.3 revision=@e7c5703604daa9cc128ccf5a5d3e993513758913

Also When you enter your username in Channels DVR, don't use the email address [email protected], just username

@maddox

Note: Enter your username into the DVR and not your email address. If you login with email address, some channels will not work.