Xfinity TVE Issue - August 2021

Channels DVR Server TV Everywhere
#1

All of the Comcast channels have the below error. Any idea how to fix this? I have a Synology NAS as my DVR.

2021/08/17 06:50:27.212794 [TVE] Channel scan 105/202 NBCSN failed: context canceled
2021/08/17 06:50:27.213048 [TVE] action=auth mvpd=Comcast_SSO requestor=SNY
2021/08/17 06:50:27.397981 [TVE] action=error_response type=Other error=net::ERR_UNKNOWN_URL_SCHEME
2021/08/17 06:50:27.400817 [TVE] action=version product=Chrome/89.0.4389.114 jsVersion=8.9.255.24 protocol=1.3 revision=@1ea76e193b4fadb723bfea2a19a66c93a1bc0ca6
2021/08/17 06:50:27.401750 [TVE] action=mock
2021/08/17 06:50:27.407270 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?noflash=true&mso_id=Comcast_SSO&requestor_id=SNY&no_iframe=true&domain_name=adobe.com&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication
2021/08/17 06:50:27.408908 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml

#2

What version of the DVR software are you running? There have been lots of TVE fixes recently, I’d recommend going to the latest pre-release to see if it fixes the problem.

#3

As of 6a, I was on the latest pre-release from yesterday.

#4

Submit diagnostics and email support.

#5

Thank you, I'll check it out again when I get home from work.

#6

Updated to the latest pre-release and I have the same issue; emailing support.

1142427c-bece-453a-a9a9-09741c705432

#7

Do you know how long it takes to hear back from support?

#8

Are you on DSM6 or DSM7?

#9

I have recently updated to 7

#10

Given the chrome version it reports I'd say your running it in the Channels Synology package.
If you're using the latest package for DSM 7.0 ChannelsDVR_1.1.0.spk, I recommend updating to the latest prerelease version 2021.08.19.0105 and try rescanning the failing channels one by one.

Couple related threads


#11

i updated to the latest pre-release this morning and had the same results; all channels are failing with the same errors from above

the DirecTV creds and channel scanning are working perfect for TVE

#12

OK, might be related to this

I couldn't get Science channel, but once I put Channels DVR in a docker container on my Synology it worked.

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#13

What does that mean?

#14

All My XFINITY TVE Discovery etc... are all working. I am running TVE on a Docker container also.

#15

I'm not sure what Docker is

#16

I'm also using TVE with DirecTV and it's working as it should

#17

Are you still using the original Channels DVR Synology package for DSM6 (ChannelsDVR_1.0.5.spk) that runs as user root

or did you update to the new Channels DVR Synology package for DSM7 (ChannelsDVR_1.1.0.spk) that runs as user channels

https://getchannels.com/dvr-server/#synology

#18

I'll have to confirm when I get home but I'd imagine I'm running whatever I installed 2 years ago on my NAS (DSM6). Do you recommend removing that version and installing the new version (DSM7)?

#19

Then it would be the old DSM6 package.
No, I don't recommend installing the new version. The old one will continue running.
It's just that if you had to reinstall for some reason, you would have to use the new DSM7 package as the old one would fail installation on DSM7.

#20

The issue was resolved by removing Xfinity and adding it back. Thanks all for the suggestions!

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