2.1.15 crashes on startup - FireStick 4K

Channels Fire TV Troubleshooting
#1

@tmm1 - I'm having a similar issue but with 2.1.15. I literally can't open the app on my fire stick 4k - it just crashes and takes me back to the home screen (I can't see anything).

Here's my devices log from the /devices URL above - thoughts? https://pastebin.com/QjpnTCFH

2.1.14 crashes on startup - Firestick 4k
#2

Can you try deleting and reinstalling the app?

#3

That did the trick... weird... never happened before. Thanks!

#4

Did you turn off the "Help Improve Channels" setting by any chance? Looks like there might a bug in there.

#5

Good question. I did actually... yes I turned off that setting. Other than that I haven't messed with anything else.

#6

So uninstalling and reinstalling fixes the issue...until you power cycle the stick. Then it starts crashing again and you have to go through a uninstall and reinstall to get it working.

#7

What about a Force Stop, followed by Clear Cache?

#8

@racameron I'll give that a try later tonight.

#9

@racameron Clear Cache does not work. I then tried Clear Data and that worked.