Hi,
I’ve also deleted the app before reading this thread, could you please send me an invite for the beta? Thanks alot!
Hope this get fixed soon for you guys!
I found that I am able to update the app. It seems that it is resolved, at least from my end of things.
Hi TMM1,
I was maybe one of the first to find out the hard way and deleted the app from my tv. It was working fine all last week until sturdy morning. Could I please get the beta until apple is done on their end. I already paid for your full version on apple and really love it, great app, great job. I rated it 5 on the Apple TV store.
Thank you,
Mike
How has this not been fixed by now? Been out TV since Friday.
We’re hearing that this issue has been fixed on Apple’s servers and the new build should start working for everyone within the next hour.
Very good. Thank you for your quick response in getting the beta invites out and for working to get things sorted with Apple.
1 Like
Apple store is working and so is your awesome app…Thank you so much!
Thanks for the update! 5 star review coming your way
1 Like
so is everything fix now?
Yes everything is back to normal. The app should update automatically, or you can go to the App Store and reinstall it.
2 Likes
I want to commend the Channels team for doing what they could to reduce the impact of the App Store update issue. You guys were very visible throughout and stayed professional even when the rare customer was more interested in blood then a workaround. I’m sure you had better plans for the weekend so want to let you know that this customer appreciated what you did.
Take care… Scott
7 Likes
Wholeheartedly agree with snow66…the Channels team not only determined what the issue was, but was 100% transparent and professional with us.
They also somehow maintained composure with the (small number of) people that immediately resorted to the “I paid my good money” and “how dare there be an issue” type complaints.
For all of those people that did jump to complaining and “woe is me I am without TV”, step back and realize how difficult it was for the Channels team to handle this issue, which seemingly was out of their control. Instead of complaining, you could have just used another client (such as the free HDHomeRun app) to “survive”.
3 Likes
Unfortunately this issue has not been resolved for me, I am still experiencing the same problem when trying to reinstall the app from the app store, hangs at 65%
Try either rebooting the ATV, or restarting the App Store app (by clicking TV/Home button twice and swipe up).
OK - fixed. I did a hard reboot of the device and got it to work.
1 Like
Thanks buddy.
cool, thanks alot!
Have iOS 10 Beta installed but still can’t get the app to install, can you send me the beta please.
Huh, do you mean tvOS? 10.1 or 10.2?
This issue has been resolved, so you should be able to install the app no matter what version of tvOS you’re using. Did you try rebooting the ATV?
I’m on 10.2 still have the Gray version. I have rebooted and I have hard rebooted its still just gray.
If I got to Storage I do not see Channels listed as a App. So I can’t uninstall and reinstall it.