Channel Plus App will not open (not beta)

Channels Fire TV
#41

See https://www.hexnode.com/mobile-device-management/help/obtain-android-device-logs-using-windows-and-mac/

Need to install adb.exe

Then:

adb.exe connect x.x.x.x
adb.exe logcat

#42

I've got logs scrolling madly up my screen. how do I capture them? some command line thing I can use to pour the output to a file?

#43

Try:

adb.exe logcat > adb.log

and then try to run the app, let it crash. Then CTRL+C to stop the adb and send the adb.log file to support@getchannels.com

#44

email on it's way! While logging, I opened the beta app and then the stable app.

#45

Here is my results.

[https://drive.google.com/file/d/1at8qCEAY6N-R57WmJL7Syk-S9_FdsRVO/view?usp=sharing](https://adb.log file)

#46

Access granted.

#47

Same on a fire TV 2nd gen.

Neither beta nor standard open

Their is a pending Fire update so I'm giving that a try, it's rebooting now.

Thanks for your quick response and support on these issues. Your product is worth every penny.

#48

Thanks. Your devices are 64-bit, so that's what is different. I am looking for a fix.

2 Likes
#49

Can you try the new build?

https://channels-dvr.s3.amazonaws.com/apk-beta/channels-dvr-301200156.apk

Downloader code 532077

2 Likes
#51

That worked, thank you. Open and playing library content now.

1 Like
#52

Please try the latest beta to make sure that one also works. You can update using Settings > Support > Install Beta

1 Like
#53

I tried as request 532077, it worked. Then I tried from app settings->support->update beta and I'm happy to report it worked. Thank you for your quick response to this issue, you went above and beyond trouble shooting and resolving this issues. Thank You!

1 Like
#54

A lot happened after this solution. Is this fixed? Can I just wait for the update or should I side load?

#55

v4.1.3 has been submitted to Amazon for review

You can wait for the update, or install the beta:

  1. Install Downloader app
  2. Enter 66752
2 Likes
FireTV app crashes during playback when buffer fills
Repeated crashes with Chromecast with GoogleTV
#56

I'll give it a try and report back. Thank you.

#57

It worked. It now shows
Beta (201.20.712)

1 Like
#58

Confirmed working on FTV Gen2 with Beta (201.20.712)

Thanks again for your hard work and prompt fix.

1 Like
#59

Sorry I didn't get back here sooner. Last night's beta worked and I just updated to 201.20.712, it is also working.

Thanks Aman!

1 Like
#60

↑ This resolved my issue on a Firestick. - The app in the store would not open, instant crash.

1 Like
#61

...even a FireTV stick...