I'm glad other users have solved their issues. I, unfortunately, have not. I did all the recommended steps here including updating to the latest pre-release. Nothing has yet worked for my setup. I submitted diagnostics: 39552cd2-12e1-4531-93fc-9b3ba49ecad3
1 Like
Looks like you have multiple accounts, because the DVR is getting stuck at this screen.
Maybe you can create a secondary account in the correct subscription and use that for the DVR.
Thanks! The AT&T account is for a cell phone line. What's weird is it doesn't affect all channels as I can access some. I'll look into splitting the accounts if there is no other alternative.
You don't need to "split" it. In the DirecTV account settings page is an option to create a secondary account. That secondary account can basically perform all of the same actions that your primary DirecTV account can, including authenticate for TV Everywhere.
Originally some networks would not work with the secondary account because they were still using the old login/auth backend, which did not support secondary accounts. But earlier today I checked, and all networks have transitioned to the new auth servers. So, you should not have any issues with using the secondary account just for TVE.
1 Like
Appreciate the help guys. I am in the DirecTV settings now and do not see an option to split the accounts. I wonder if I have to do this in the AT&T site?
As I said, I don't believe splitting is necessary. But a secondary user will achieve the same result, I believe.
From the account/profile menu (upper-right in the site), select "Manage Profile". From there, scroll down to the "Account settings" section, and select the "Account users" link. That will take you to a page where you can add "Secondary users" to your account, under a separate email address.
Thanks again for the help. DirecTV must have changed their options because the, "Account Users" link is not on my screen. When I go to Manage Profile I'm brought to the screen I uploaded. I have gone through various options and have not found a Secondary Users. This is through the DirecTV account.
Ok, after digging around I found it in the AT&T settings. I requested to add a secondary user but it is not immediate. I'll report back in case anyone else has the same scenario.
2 Likes
Just thought I'd give an update. Thanks to the dev team for noticing the double account error I was able to resolve my issue. Creating a sub account was no longer an option but simply changing the email address of one of the accounts resolved it. Thanks to all that chimed in with suggestions. Those suggestions led me to my resolution.
1 Like
Is anybody else seeing this issue again? It seems like something similar is going on right now with mine. I lost authorization to all channels so i tried a rescan and now i can't authenticate. Looks like through the app i'm getting the terms and conditions screen every time i login.
Yes I can't watch any DTV channels (OTA works). Either says auth failed or playback failed. It was working until yesterday. Tried updating to latest beta 2022.07.06.1622, which did not help. I can successfully authorize and watch directly from channel's websites.
Submit diagnostics from the dvr
1d182a22-e5e6-4ebd-83b8-0d5553ee9943 submitted after getting error "Cable provider authentication failed".
Hi Aman,
I received your email requesting diagnostics, but this was not my request. Apparently it was from user jrwalte.
Regards.
1 Like
my issue is the same as jrwalte. here's my diagnostic report: 6940a591-a702-4771-8a18-5e6ad98d53f3
It does not work on there either. It works if i go and directly login to my directv account.
yeah the same. I went to other sites I've watched before and they worked. I logged out of one and tried authenticating and now get the same error. I had just auth'd ESPN 2 days ago. I dare not log out of that one. Have Wimbledon to watch! 
Just to add to this discussion I had a hard drive issue and had to rebuild part of my Channels DVR setup. I'd held off on re-adding TVE until today. Everything on Spectrum works fine but on DirecTV I'm getting "Cable provider authentication failed" on C-SPAN, C-SPAN2, C-SPAN3, and TVLand, all of which worked before. Anyone else having those issues?
The same channels authenticated with Spectrum. I waited awhile thinking it could be an overload issue and then manually re-scanned just those individually and get the same result. I did try via C-SPAN's site with my DirecTV credentials and it works.