It worked when I tried it this morning but as stated above, it may depend on what is currently being shown on the channel.
Also, to complicate matters, I may have accidentally left my work VPN client running on the Channels server machine while working from home over the weekend. That may have interfered with the results. When I had a successful test this morning, I made sure VPN was disabled.
Will do some more diagnostics when I have time.
Made sure my work VPN was turned off and did another test on latest 1/17/2020 server version. Back to usual error "Stream Not Live" on 1/17/2020 (2:15PM PST). Channel was airing "Dakar Rally". Of course working fine in FitzyTV as usual.
Please try different times of day and events when trying to develop a fix for this problem.
Hi Eric,
Thanks for looking at this. It’s working now for me too. If you get a chance to look tomorrow morning between 7:30 and about Noon ET when they are showing English soccer you should be able to reproduce the problem.
Thanks,
Dave
Nope
2020/01/17 18:37:57.334064 [ERR] Could not start stream for TVE-Verizon ch6161 NBCSN: TVE: playmaker error: INVALID_RESOURCE_ID
Yes, it's working now. Currently showing some live swimming event. For me the "Dakar Rally" show that was airing before this swimming event didn't work at the time I posted above. Strange that it worked for you. I'm in SoCal area. I wonder if there is some geolocation going on that directs us to different NBC servers?
No, as I'm in SoCal and I had no problem receiving the Dakar Rally program.
This issue will continue till Premiere Soccer League season Ends in April. The experience is if any other program is on air after a soccer game it takes some time for the stream to work.
Very next event after working Swimming was "FIS Snowboarding" at 5PM and it's not working again. Not seeing any real pattern to this at all. Maybe it has something to do with ad insertion which can be customized to each viewer?
playmaker error: INVALID_RESOURCE_ID when I try to rescan the channel.
Thats because the URL for the streaming site changed When the stream is live again rescan the channel. It will not login till the stream is live again. This is something that we have to live wilh. I just hid the channel. I only watch Nascar on that channel anyway. When their coverage begins again in the summer I will un-hide then.
Another rescan attempt today produced this error "drm not supported". So that's at least 3 different errors I've seen. I tried to load it up in a web browser but it wanted to install flash so I gave up.
For the folks that have this channel working 100% (including the Channels DVR developers), can you please list some additional information about your setup? Things like geographic location, host operating system, chrome version (this seems to be required on Windows?), TV provider used for authentication, etc.
This is so disappointing. The EPL is the only reason I would want this service because I'm usually always working when the games are on. I was excited to record them and watch them as if they were live.
Figures! The one channel I wanted doesn't work.
Yes it seems they have up the ante. Tried to watch the program before the soccer match hoping to leaving it playing and it cross over to the soccer match. But I too got this error:
2020/01/21 13:16:51.527215 [ERR] Failed to start stream for ch6161: TVE: drm not supported
2020/01/21 13:16:51.588031 [HLS] Couldn't generate stream playlist for ch6161-dANY-3a68a1f1fdb2: TVE: drm not supported
2020/01/21 13:16:51.588070 [HLS] Stopping transcoder session ch6161-dANY-3a68a1f1fdb2
Wonder if they're using Adobe DRM, Widevine, or something else. Adobe Flash-based authorization is not supported, but perhaps Widevine libraries could be used?
(Channels' TVE implementation usually uses an external Chrome/Chromium install; however, I believe that Channels may be able to use the libraries for DRM encumbered streams. As an aside, Kodi's Adaptive Input Stream plug-in uses Chrome's Widevine libraries to enable support for Netflix and other DRM-encumbered VOD sites; perhaps this support could be looked into for such situations.)
another game is about to start and of course it doesn't work. I wonder if @eric will ignore it again.
2020/01/22 15:00:22.556590 [HLS] Couldn't generate stream playlist for ch6161-dANY-2ebc19ab2ce3: TVE: drm not supported
2020/01/22 15:00:22.556590 [HLS] Stopping transcoder session ch6161-dANY-2ebc19ab2ce3
you know, i love this software and recommended it to lots of people, but now im getting a bit perturbed by the lack of any information. Even gave @tmm1 a sub account from my service, @maddox never responded to my support email after he asked a question about this channel weeks ago.
if this was a "i don't know how to port forward" thread, or my shield on wifi doesn't work thread, the staff would jump right in. Please don't turn into Plex and their disastrous help forum.
I get this is beta, i get that the team is small, i get that its dependent on third parties, i get all that. I simply ask that you either tell us you cant do it and remove the channel or if you are actively working on this.
thanks.
I'm curious about the DRM error message. Can you stream from their website on a browser without DRM/ERE such as Widevine? Perhaps using plain Chromium, which doesn't have Widevine support by default. (Nor does it have any ERE by default, I believe.)
If you can't stream on a browser without ERE, but you can with, then I imagine that will go a long way towards narrowing the problem, assuming the error message is descriptively correct.
be curious all you want and please, go ahead and try what you suggested. I'm not doing it on my production system and i dont have the time to setup a test environment.
but before your curiosity gets ahead of you, read the entire thread and tell me what you think others that are not part of the company should try because there are multiple errors besides the drm.
but hey! i can now watch channels on the Tesla that i dont own (Watch Channels Full Screen in Teslas) and if i did, i bet NBCSN wont work. i wonder if you can install chromium on a tesla?
official information. thats all that is asked.
There's no official answer because we simply don't know. If we knew what the problem was, we would have just fixed it and pushed out a new build like we always do.
NBC has started applying DRM to some games. We cannot support DRM, so if the programs you're interested in are showing "drm not supported" then you should simply hide the channel and not use it because it is not going to work.
The other errors we're still looking into and don't fully understand what's happening or why it is only happening sometimes.
thank you aman. information is all we asked for, that we never got. we didnt know if you we were working on it and now we know that it hasn't been intentionally forgotten.
TVE support is a beta feature. Also, the TVE endpoints for streams seem to be a constantly moving target. I feel that the developers are being incredibly responsive and proactive with all of the changes needed to make a test-feature work for a quite sizable number of customers.
Perhaps the moving target of NBCSN streams is too taxing and they ought to just remove support for that website. Then they wouldn't need to worry about trying to regularly modify their software to fit your use patterns. If you are able to access the NBCSN streams from their website, then you already have 3 viable options to view that programming:
Personally, I do not have access to NBCSN streams via the cable/OTT providers I use, so I cannot help you physically troubleshoot. However, properly troubleshooting and providing aid requires some additional effort on your part, too, to help reach a solution. By using prerelease software and beta features, you are essentially volunteering to help test features and aid in their troubleshooting and support. If you do not wish to participate in the beta/prerelease process, then you are not required to do so.