NFL Network "Cable provider authentication failed" December 2022

Just updated to 2022.12.19.0126 (Mac OS Monterey 12.6.1) and the NFL network still doesn't work for Spectrum cable.

Doesn't work for me either 2022.12.19.0126 Windows. Tried with Sling and YoutubeTV.

1 Like

@tmm1

I have one instance where NFL Network is still working and another that is not (both are Hulu and 2022.11.15.1908) - assuming the authentication will expire on the working one at any time and that NFL Network has changed the way they authenticate

Built a third instance and getting Exception errors when attempting to authenticate:

2022/12/19 15:44:21.634119 [TVE] action=navigate url=https://www.nfl.com/network/watch/nfl-network-live
2022/12/19 15:44:21.636488 [TVE] action=request type=Document method=GET url=https://www.nfl.com/network/watch/nfl-network-live
2022/12/19 15:44:21.636500 [TVE] action=auth_domain domain=www.nfl.com
2022/12/19 15:44:21.636506 [TVE] action=nflauth step=start
2022/12/19 15:44:21.702342 [TVE] action=wait_for_page
2022/12/19 15:44:23.074535 [TVE] action=exception err=&runtime.ExceptionDetails{ExceptionID:1, Text:"Uncaught (in promise)", LineNumber:0, ColumnNumber:59451, ScriptID:"", URL:"https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514", StackTrace:(*runtime.StackTrace)(0xc0001dbb40), Exception:(*runtime.RemoteObject)(0xc0006aa360), ExecutionContextID:2, ExceptionMetaData:easyjson.RawMessage(nil)} value=TypeError: Cannot read property 'pushNotification' of undefined
    at Function.getSafariNotificationPermission (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:59452)
    at j.<anonymous> (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:59058)
    at Generator.next (<anonymous>)
    at https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:883
    at new Promise (<anonymous>)
    at n (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:660)
    at j.getReportedNotificationPermission (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:59003)
    at j.<anonymous> (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:58804)
    at Generator.next (<anonymous>)
    at https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:883
2022/12/19 15:44:23.990255 [TVE] action=error_response type=Fetch error=net::ERR_ABORTED url=https://www.facebook.com/x/oauth/status 
2022/12/19 15:44:25.324873 [TVE] action=error_response type=Image error=net::ERR_TOO_MANY_REDIRECTS url=https://cm.everesttech.net/cm/ax 
2022/12/19 15:44:25.407907 [TVE] action=error_response type=Image error=net::ERR_TOO_MANY_REDIRECTS url=https://cm.everesttech.net/cm/ax 
2022/12/19 15:44:25.541836 [TVE] action=error_response type=Image error=net::ERR_TOO_MANY_REDIRECTS url=https://cm.everesttech.net/cm/ax 
2022/12/19 15:44:25.673773 [TVE] action=error_response type=Image error=net::ERR_TOO_MANY_REDIRECTS url=https://cm.everesttech.net/cm/ax 
2022/12/19 15:44:25.750992 [TVE] action=error_response type=Image error=net::ERR_TOO_MANY_REDIRECTS url=https://cm.everesttech.net/cm/ax 
2022/12/19 15:44:25.873941 [TVE] action=error_response type=Image error=net::ERR_TOO_MANY_REDIRECTS url=https://cm.everesttech.net/cm/ax 
2022/12/19 15:44:28.532536 [TVE] action=page_ready
2022/12/19 15:44:28.532634 [TVE] action=wait_for_page done=true reason=page_ready
2022/12/19 15:44:28.543467 [TVE] action=click_interstitial
2022/12/19 15:44:28.549203 [TVE] action=tvejs msg="nflSelect: path=/network/watch/nfl-network-live"
2022/12/19 15:44:28.607555 [TVE] action=wait_for_interstitial timeout=12s
2022/12/19 15:44:28.678104 [TVE] action=request type=Document method=GET url=https://www.nfl.com/activate/QW4H7W
2022/12/19 15:44:28.678168 [TVE] action=nflauth step=activate_start
2022/12/19 15:44:28.845537 [TVE] action=error_response type=Image error=net::ERR_ABORTED url=https://adb2waycm-atl.netmng.com/cm/ 
2022/12/19 15:44:29.976726 [TVE] action=exception err=&runtime.ExceptionDetails{ExceptionID:2, Text:"Uncaught (in promise)", LineNumber:0, ColumnNumber:59451, ScriptID:"", URL:"https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514", StackTrace:(*runtime.StackTrace)(0xc000376540), Exception:(*runtime.RemoteObject)(0xc000a294d0), ExecutionContextID:16, ExceptionMetaData:easyjson.RawMessage(nil)} value=TypeError: Cannot read property 'pushNotification' of undefined
    at Function.getSafariNotificationPermission (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:59452)
    at j.<anonymous> (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:59058)
    at Generator.next (<anonymous>)
    at https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:883
    at new Promise (<anonymous>)
    at n (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:660)
    at j.getReportedNotificationPermission (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:59003)
    at j.<anonymous> (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:58804)
    at Generator.next (<anonymous>)
    at https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:883
2022/12/19 15:44:30.127388 [TVE] action=error_response type=Fetch error=net::ERR_ABORTED url=https://www.facebook.com/x/oauth/status 
2022/12/19 15:44:30.712046 [TVE] action=error_response type=Fetch error=net::ERR_ABORTED url=https://securepubads.g.doubleclick.net/pcs/view 
2022/12/19 15:44:35.144573 [TVE] action=page_ready
2022/12/19 15:44:35.144649 [TVE] action=nflauth event=page_ready
2022/12/19 15:44:35.155220 [TVE] action=click_interstitial
2022/12/19 15:44:35.160506 [TVE] action=tvejs msg="nflSelect: path=/activate/QW4H7W"
2022/12/19 15:44:35.181686 [TVE] action=wait_for_interstitial timeout=12s
2022/12/19 15:44:36.442673 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/api/v1/authenticate
2022/12/19 15:44:36.632275 [TVE] action=request type=Document method=GET url=https://auth.hulu.com/oauth2/login
2022/12/19 15:44:36.829106 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/oauth2
2022/12/19 15:44:37.229394 [TVE] action=request type=Document method=GET url=https://www.nfl.com/activate/done/QW4H7W
2022/12/19 15:44:37.229436 [TVE] action=nflauth step=activate_done
2022/12/19 15:44:38.696052 [TVE] action=exception err=&runtime.ExceptionDetails{ExceptionID:3, Text:"Uncaught (in promise)", LineNumber:0, ColumnNumber:59451, ScriptID:"", URL:"https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514", StackTrace:(*runtime.StackTrace)(0xc0067cd200), Exception:(*runtime.RemoteObject)(0xc000632ab0), ExecutionContextID:43, ExceptionMetaData:easyjson.RawMessage(nil)} value=TypeError: Cannot read property 'pushNotification' of undefined
    at Function.getSafariNotificationPermission (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:59452)
    at j.<anonymous> (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:59058)
    at Generator.next (<anonymous>)
    at https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:883
    at new Promise (<anonymous>)
    at n (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:660)
    at j.getReportedNotificationPermission (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:59003)
    at j.<anonymous> (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:58804)
    at Generator.next (<anonymous>)
    at https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:883
2022/12/19 15:44:39.022979 [TVE] action=error_response type=Fetch error=net::ERR_ABORTED url=https://www.facebook.com/x/oauth/status 
2022/12/19 15:44:43.273205 [TVE] action=page_ready
2022/12/19 15:44:43.273287 [TVE] action=wait_for_interstitial done=true reason=page_ready
2022/12/19 15:44:43.277734 [TVE] action=cookies num_domains=2 num_cookies=21

We are aware of these issues and have been looking into them. There were a lot of changes to the NFL site so the fix was not easy. There are some improvements coming in the next beta build.

5 Likes

@tmm1 still no go for me:
c26bef3f-244b-431d-a017-91e25bb07b95

I tuned to NFL network, playback fails
Go into troubleshooting and Channels says Chrome is corrupted
Click Fix
I then get all green check marks
try to tune NFL network, fails

All other TVE channels play fine. With NFL network I get SNAP errors

No dice for me. I tried to scan the channel in Firefox and Edge, even with the NFL Network playing in another tab. Submitted diagnostics: 7783c6f6-3a17-4fbd-ab63-2b8f407fca97

Everything else appears to be playing fine that I tested.

You need to fix your Chrome install. Others have reported that uninstalling the snap works.

I tried and followed the guide on the website. Only thing that works is uninstalling Chromium completely, then going into troubleshooting and fixing Chrome. I followed the instructions 100% on the channels website. They dont work anymore.. Everything works this way except NFL network

Still a no go for me. Hulu,Ubuntu,NO snap errors on mine
Logs have been submitted as 05af0f9b-0826-4736-964c-98ab8953b3f5

OK I followed the link from @racameron to disable snap. I did that and I have no chrome installed. but TVE works great except for NFL network. There are others here in the same boat with no chrome installed so there is a lot of confusion. @tmm1 could you weigh in over here to let us know what is going on? Ubuntu chromium snap error - #29 by jasonmcroy

For NFL network I am getting auth failures now so no SNAP errors. I submitted diags
d0bf4dce-5a55-4c25-8e96-66b73a6d35fc

No snap error for me, the error I get when trying to scan NFL Channel individually within Server is: "Cable provider authentication failed"

Disregard, I haven't updated to newest version yet as I am recording something now. Will report back once I do.

Thank you, @tmm1
I appreciate the update.

Just updated to the latest build (2022.12.20.2125), tried to scan channel and still getting the following error:
Cable provider authentication failed

Here's the error from the log"

2022/12/20 23:05:15.563599 [TVE] action=error_response type=Other error=net::ERR_UNKNOWN_URL_SCHEME url= 
2022/12/20 23:05:15.570700 [TVE] action=version product=HeadlessChrome/89.0.4389.114 jsVersion=8.9.255.24 protocol=1.3 revision=@1ea76e193b4fadb723bfea2a19a66c93a1bc0ca6
2022/12/20 23:05:15.572695 [TVE] action=mock
2022/12/20 23:05:15.594797 [TVE] action=navigate url=https://www.nfl.com/network/watch/nfl-network-live
2022/12/20 23:05:15.597761 [TVE] action=request type=Document method=GET url=https://www.nfl.com/network/watch/nfl-network-live
2022/12/20 23:05:15.597841 [TVE] action=auth_domain domain=www.nfl.com
2022/12/20 23:05:15.597863 [TVE] action=nflauth step=start
2022/12/20 23:05:15.976565 [TVE] action=wait_for_page
2022/12/20 23:05:28.957221 [TVE] action=page_ready
2022/12/20 23:05:28.957376 [TVE] action=wait_for_page done=true reason=page_ready
2022/12/20 23:05:28.968557 [TVE] action=click_interstitial
2022/12/20 23:05:28.978231 [TVE] action=tvejs msg="nflSelect: path=/network/watch/nfl-network-live"
2022/12/20 23:05:29.069757 [TVE] action=wait_for_interstitial timeout=12s
2022/12/20 23:05:29.415090 [TVE] action=request type=Document method=GET url=https://www.nfl.com/activate/LSZDEW
2022/12/20 23:05:29.415178 [TVE] action=nflauth step=activate_start
2022/12/20 23:05:29.723523 [TVE] action=error_response type=Image error=net::ERR_ABORTED url=https://cm.everesttech.net/cm/yh 
2022/12/20 23:05:29.723678 [TVE] action=error_response type=Image error=net::ERR_ABORTED url=https://adb2waycm-atl.netmng.com/cm/ 
2022/12/20 23:05:29.723714 [TVE] action=error_response type=Image error=net::ERR_ABORTED url=https://dpm.demdex.net/ibs:dpid=30646 
2022/12/20 23:05:29.723742 [TVE] action=error_response type=Image error=net::ERR_ABORTED url=https://odr.mookie1.com/t/v2 
2022/12/20 23:05:29.725254 [TVE] action=error_response type=Fetch error=net::ERR_ABORTED url=https://www.facebook.com/x/oauth/status 
2022/12/20 23:05:38.576134 [TVE] action=error_response type=Fetch error=net::ERR_ABORTED url=https://www.facebook.com/x/oauth/status 
2022/12/20 23:05:41.371349 [TVE] action=page_ready
2022/12/20 23:05:41.371586 [TVE] action=nflauth event=page_ready
2022/12/20 23:05:41.381816 [TVE] action=click_interstitial
2022/12/20 23:05:41.387750 [TVE] action=tvejs msg="nflSelect: path=/activate/LSZDEW"
2022/12/20 23:05:41.552176 [TVE] action=wait_for_interstitial timeout=12s
2022/12/20 23:05:44.143168 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/api/v1/authenticate
2022/12/20 23:05:45.198737 [TVE] action=request type=Document method=POST url=https://youtube.auth-gateway.net/saml/saml2/idp/SSOService.php
2022/12/20 23:05:45.437943 [TVE] action=request type=Document method=GET url=https://youtube.auth-gateway.net/saml/module.php/authbypass/firstbookend.php
2022/12/20 23:05:45.556522 [TVE] action=request type=Document method=GET url=https://youtube.auth-gateway.net/saml/module.php/authbypass/firstbookend.php
2022/12/20 23:05:45.619449 [TVE] action=request type=Document method=GET url=https://accounts.google.com/o/oauth2/auth
2022/12/20 23:05:53.675376 [TVE] action=page_ready
2022/12/20 23:05:53.675606 [TVE] action=wait_for_interstitial done=true reason=page_ready
2022/12/20 23:05:53.675670 [TVE] action=fill_form u=mattvarner341
2022/12/20 23:05:53.691621 [TVE] action=tvejs msg="googleLogin"
2022/12/20 23:05:53.767998 [TVE] action=wait_for_auth timeout=24s
2022/12/20 23:05:56.254133 [TVE] action=tvejs msg="googleLoginPassword"
2022/12/20 23:05:56.912537 [TVE] action=request type=Document method=GET url=https://accounts.google.com/CheckCookie
2022/12/20 23:05:57.006020 [TVE] action=request type=Document method=GET url=https://accounts.youtube.com/accounts/SetSID
2022/12/20 23:05:57.174652 [TVE] action=response path=/accounts/SetSID status=200
2022/12/20 23:05:57.273688 [TVE] action=request type=Document method=GET url=https://accounts.google.com/signin/oauth/consent
2022/12/20 23:05:57.273855 [TVE] action=interstitial
2022/12/20 23:05:57.492553 [TVE] action=request type=Document method=GET url=https://youtube.auth-gateway.net/saml/module.php/authgoogle/linkback.php
2022/12/20 23:05:58.758694 [TVE] action=request type=Document method=GET url=https://youtube.auth-gateway.net/saml/module.php/authSynacor/DiscoveryAssociationsResume.php
2022/12/20 23:05:58.825548 [TVE] action=request type=Document method=GET url=https://youtube.auth-gateway.net/saml/module.php/authbypass/lastbookend.php
2022/12/20 23:05:58.944556 [TVE] action=request type=Document method=GET url=https://youtube.auth-gateway.net/saml/module.php/authbypass/lastbookend.php
2022/12/20 23:05:59.130356 [TVE] action=request type=Document method=POST url=https://sp.auth.adobe.com/sp/saml/SAMLAssertionConsumer
2022/12/20 23:05:59.384250 [TVE] action=request type=Document method=GET url=https://www.nfl.com/activate/done/LSZDEW
2022/12/20 23:05:59.384354 [TVE] action=nflauth step=activate_done
2022/12/20 23:06:06.524887 [TVE] action=error_response type=Fetch error=net::ERR_ABORTED url=https://www.facebook.com/x/oauth/status 
2022/12/20 23:06:08.693021 [TVE] action=page_ready
2022/12/20 23:06:08.703719 [TVE] action=click_interstitial
2022/12/20 23:06:08.715764 [TVE] action=tvejs msg="nflSelect: path=/activate/done/LSZDEW"
2022/12/20 23:06:08.717423 [TVE] action=tvejs msg="nflSelect: waiting for input"
2022/12/20 23:06:09.720384 [TVE] action=tvejs msg="nflSelect: path=/activate/done/LSZDEW"
2022/12/20 23:06:09.722974 [TVE] action=tvejs msg="nflSelect: waiting for input"
2022/12/20 23:06:10.724398 [TVE] action=tvejs msg="nflSelect: path=/activate/done/LSZDEW"
2022/12/20 23:06:10.726028 [TVE] action=tvejs msg="nflSelect: waiting for input"
2022/12/20 23:06:11.727370 [TVE] action=tvejs msg="nflSelect: path=/activate/done/LSZDEW"
2022/12/20 23:06:11.728863 [TVE] action=tvejs msg="nflSelect: waiting for input"
2022/12/20 23:06:12.730300 [TVE] action=tvejs msg="nflSelect: path=/activate/done/LSZDEW"
2022/12/20 23:06:12.732106 [TVE] action=tvejs msg="nflSelect: waiting for input"
2022/12/20 23:06:13.117337 [TVE] action=request type=Document method=GET url=https://www.nfl.com/network/watch/nfl-network-live
2022/12/20 23:06:13.286480 [TVE] action=error_response type=Fetch error=net::ERR_ABORTED url=https://api.nfl.com/experience/v1/games 
2022/12/20 23:06:20.718523 [TVE] action=wait_for_auth after=nflauth timeout=12s
2022/12/20 23:06:21.820689 [TVE] action=error_response type=Fetch error=net::ERR_ABORTED url=https://www.facebook.com/x/oauth/status 
2022/12/20 23:06:22.720545 [TVE] action=page_ready
2022/12/20 23:06:25.723366 [TVE] action=error_response type=Fetch error=net::ERR_ABORTED url=https://streams.adobeprimetime.com/v2/sessions/YouTubeTV/2e22c59c2b784bd517145bd4e6cca6f7 
2022/12/20 23:06:25.917409 [TVE] action=error_response type=Preflight error=net::ERR_ADDRESS_UNREACHABLE url=https://ad16a8c8b860d62e9d55b11a66f20c9e32f3e887.ipv6.cws.conviva.com/0/wsg 
2022/12/20 23:06:25.928601 [TVE] action=error_response type=XHR error=net::ERR_ADDRESS_UNREACHABLE url=https://ad16a8c8b860d62e9d55b11a66f20c9e32f3e887.ipv6.cws.conviva.com/0/wsg 
2022/12/20 23:06:26.372331 [TVE] action=error_response type=Fetch error=net::ERR_ABORTED url=https://dcs-live.mp.lura.live/server/session/update 
2022/12/20 23:06:32.718715 [TVE] action=auth_timed_out
2022/12/20 23:06:32.718832 [TVE] action=screenshot
2022/12/20 23:06:34.602288 [TVE] action=screenshot size=798517
2022/12/20 23:06:34.608560 [TVE] action=capture_html
2022/12/20 23:06:34.694731 [TVE] action=capture_html size=261531
1 Like

That's an old version of Chrome
Check the DVR web admin UI Support > Troubleshooting

I'm not getting the channel scanned using HuluTV and build "2022.12.20.2125". I am on a Synology NAS and troubleshooting shows all green checks. When I try and do the manual scan, I do get an e-mail from Hulu with a code saying it's good for 10 minutes. Any idea what step I am missing?

I have submitted a ticket with log 4b487126-ac90-4003-a9d5-3eb72f849b51

Interestingly now i am seeing in the screenshot that its actually logged-in and playing the stream but channels still thinks it failed. It makes me wonder if there's a pop up waiting to be clicked on.

Just tried with DVR v2022.12.20.2125 to re-auth NFL Network in my Hulu source, but still getting an error. Although it's a different error now: "Cable provider authentication failed"

This!!!

Same error message with Spectrum as the provider.

I have the same error on 2022.12.20.2125: Cable provider authentication failed

Provider: YouTubeTV