NFL Network "Cable provider authentication failed" December 2022

Optimum, same problem
Cable provider authentication failed

Failing with Spectrum too, does the NFL wait until they have games on to make a change and bone everyone over?

Only because your server hasn't had to re-auth yet, once it does it will likely fail.

4 Likes

It actually failed trying to authenticate my AppleTV as well. Probably overloaded due to all the games on NFL Network today.

1 Like

I have wondered the exact same thing.

NFL Network has been broken for me on Spectrum for at least a month now. Can't get it to work by re-scanning or removing/adding the source. I always spend an hour or so trying to get it to work whenever there is a game on that channel, and then forget about it until the next time. It's incredibly frustrating at this point.

1 Like

Ours worked until today.

Same issue here. I have Fubo, Hulu-Tv and spectrum sources. All failing only for NFL. I had a game set to record yesterday @4 pm and started to get emails from HULU with a verification code. Received about 60 of them - 1 per minute - until I cancelled the recording - which wasn't really recording after all.
I just finished removing all my sources and adding them back - which did not work.

Version 2022.12.12.0138 - Synology NAs
Logs have been submitted as 4a48fdfb-1d4f-45fd-8ea2-7c8e1863db3e.

In addition to submitting logs, go to the Support Page and submit a Ticket (use the e-mail tile). Channels — Support

I'm perplexed, Devs are usually very responsive to both tickets as well as forums, but they've been very quite on this even though they have been involved in other threads. Assuming they have something that is eating up most of their time, but a "we are aware and working on it" even if it takes some time would be appreciated.

Well, I could not get Hulu Live to add back as a source. Channels pops a box up saying it needs a verification code (see pic) - but you can't type anything in it - I did an email with the code from Hulu...

1 Like

I was able to Hulu to add back as source by deleting the device from Hulu - then it added back fine - except no NFL channel

NFL Network isn't working in Channels via a Spectrum account but I can login to NFL Network via a browser and watch with no issues. This is most definitely a Channels issue.

1 Like

They haven’t answered on other channel errors either. This is why it’s never leaving beta and we’re stuck with silence.

For me when i try to tune to nfl network I get a snap error and then Channels tells me that my Chrome is broken even though every other TVE channel tunes just fine. I click fix but it's still broken.

2022/12/18 10:17:21.126798 [ERR] Failed to start stream for ch6192: TVE: chrome failed to start:
/system.slice/channels-dvr.service is not a snap cgroup

Same issue with Spectrum. Worked yesterday to record the Saturday games ¯_(ツ)_/¯

Pi 4 with the latest pre-release (12.19).

Just updated to 2022.12.19.0126 (Mac OS Monterey 12.6.1) and the NFL network still doesn't work for Spectrum cable.

Doesn't work for me either 2022.12.19.0126 Windows. Tried with Sling and YoutubeTV.

1 Like

@tmm1

I have one instance where NFL Network is still working and another that is not (both are Hulu and 2022.11.15.1908) - assuming the authentication will expire on the working one at any time and that NFL Network has changed the way they authenticate

Built a third instance and getting Exception errors when attempting to authenticate:

2022/12/19 15:44:21.634119 [TVE] action=navigate url=https://www.nfl.com/network/watch/nfl-network-live
2022/12/19 15:44:21.636488 [TVE] action=request type=Document method=GET url=https://www.nfl.com/network/watch/nfl-network-live
2022/12/19 15:44:21.636500 [TVE] action=auth_domain domain=www.nfl.com
2022/12/19 15:44:21.636506 [TVE] action=nflauth step=start
2022/12/19 15:44:21.702342 [TVE] action=wait_for_page
2022/12/19 15:44:23.074535 [TVE] action=exception err=&runtime.ExceptionDetails{ExceptionID:1, Text:"Uncaught (in promise)", LineNumber:0, ColumnNumber:59451, ScriptID:"", URL:"https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514", StackTrace:(*runtime.StackTrace)(0xc0001dbb40), Exception:(*runtime.RemoteObject)(0xc0006aa360), ExecutionContextID:2, ExceptionMetaData:easyjson.RawMessage(nil)} value=TypeError: Cannot read property 'pushNotification' of undefined
    at Function.getSafariNotificationPermission (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:59452)
    at j.<anonymous> (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:59058)
    at Generator.next (<anonymous>)
    at https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:883
    at new Promise (<anonymous>)
    at n (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:660)
    at j.getReportedNotificationPermission (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:59003)
    at j.<anonymous> (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:58804)
    at Generator.next (<anonymous>)
    at https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:883
2022/12/19 15:44:23.990255 [TVE] action=error_response type=Fetch error=net::ERR_ABORTED url=https://www.facebook.com/x/oauth/status 
2022/12/19 15:44:25.324873 [TVE] action=error_response type=Image error=net::ERR_TOO_MANY_REDIRECTS url=https://cm.everesttech.net/cm/ax 
2022/12/19 15:44:25.407907 [TVE] action=error_response type=Image error=net::ERR_TOO_MANY_REDIRECTS url=https://cm.everesttech.net/cm/ax 
2022/12/19 15:44:25.541836 [TVE] action=error_response type=Image error=net::ERR_TOO_MANY_REDIRECTS url=https://cm.everesttech.net/cm/ax 
2022/12/19 15:44:25.673773 [TVE] action=error_response type=Image error=net::ERR_TOO_MANY_REDIRECTS url=https://cm.everesttech.net/cm/ax 
2022/12/19 15:44:25.750992 [TVE] action=error_response type=Image error=net::ERR_TOO_MANY_REDIRECTS url=https://cm.everesttech.net/cm/ax 
2022/12/19 15:44:25.873941 [TVE] action=error_response type=Image error=net::ERR_TOO_MANY_REDIRECTS url=https://cm.everesttech.net/cm/ax 
2022/12/19 15:44:28.532536 [TVE] action=page_ready
2022/12/19 15:44:28.532634 [TVE] action=wait_for_page done=true reason=page_ready
2022/12/19 15:44:28.543467 [TVE] action=click_interstitial
2022/12/19 15:44:28.549203 [TVE] action=tvejs msg="nflSelect: path=/network/watch/nfl-network-live"
2022/12/19 15:44:28.607555 [TVE] action=wait_for_interstitial timeout=12s
2022/12/19 15:44:28.678104 [TVE] action=request type=Document method=GET url=https://www.nfl.com/activate/QW4H7W
2022/12/19 15:44:28.678168 [TVE] action=nflauth step=activate_start
2022/12/19 15:44:28.845537 [TVE] action=error_response type=Image error=net::ERR_ABORTED url=https://adb2waycm-atl.netmng.com/cm/ 
2022/12/19 15:44:29.976726 [TVE] action=exception err=&runtime.ExceptionDetails{ExceptionID:2, Text:"Uncaught (in promise)", LineNumber:0, ColumnNumber:59451, ScriptID:"", URL:"https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514", StackTrace:(*runtime.StackTrace)(0xc000376540), Exception:(*runtime.RemoteObject)(0xc000a294d0), ExecutionContextID:16, ExceptionMetaData:easyjson.RawMessage(nil)} value=TypeError: Cannot read property 'pushNotification' of undefined
    at Function.getSafariNotificationPermission (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:59452)
    at j.<anonymous> (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:59058)
    at Generator.next (<anonymous>)
    at https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:883
    at new Promise (<anonymous>)
    at n (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:660)
    at j.getReportedNotificationPermission (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:59003)
    at j.<anonymous> (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:58804)
    at Generator.next (<anonymous>)
    at https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:883
2022/12/19 15:44:30.127388 [TVE] action=error_response type=Fetch error=net::ERR_ABORTED url=https://www.facebook.com/x/oauth/status 
2022/12/19 15:44:30.712046 [TVE] action=error_response type=Fetch error=net::ERR_ABORTED url=https://securepubads.g.doubleclick.net/pcs/view 
2022/12/19 15:44:35.144573 [TVE] action=page_ready
2022/12/19 15:44:35.144649 [TVE] action=nflauth event=page_ready
2022/12/19 15:44:35.155220 [TVE] action=click_interstitial
2022/12/19 15:44:35.160506 [TVE] action=tvejs msg="nflSelect: path=/activate/QW4H7W"
2022/12/19 15:44:35.181686 [TVE] action=wait_for_interstitial timeout=12s
2022/12/19 15:44:36.442673 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/api/v1/authenticate
2022/12/19 15:44:36.632275 [TVE] action=request type=Document method=GET url=https://auth.hulu.com/oauth2/login
2022/12/19 15:44:36.829106 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/oauth2
2022/12/19 15:44:37.229394 [TVE] action=request type=Document method=GET url=https://www.nfl.com/activate/done/QW4H7W
2022/12/19 15:44:37.229436 [TVE] action=nflauth step=activate_done
2022/12/19 15:44:38.696052 [TVE] action=exception err=&runtime.ExceptionDetails{ExceptionID:3, Text:"Uncaught (in promise)", LineNumber:0, ColumnNumber:59451, ScriptID:"", URL:"https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514", StackTrace:(*runtime.StackTrace)(0xc0067cd200), Exception:(*runtime.RemoteObject)(0xc000632ab0), ExecutionContextID:43, ExceptionMetaData:easyjson.RawMessage(nil)} value=TypeError: Cannot read property 'pushNotification' of undefined
    at Function.getSafariNotificationPermission (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:59452)
    at j.<anonymous> (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:59058)
    at Generator.next (<anonymous>)
    at https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:883
    at new Promise (<anonymous>)
    at n (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:660)
    at j.getReportedNotificationPermission (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:59003)
    at j.<anonymous> (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:58804)
    at Generator.next (<anonymous>)
    at https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:883
2022/12/19 15:44:39.022979 [TVE] action=error_response type=Fetch error=net::ERR_ABORTED url=https://www.facebook.com/x/oauth/status 
2022/12/19 15:44:43.273205 [TVE] action=page_ready
2022/12/19 15:44:43.273287 [TVE] action=wait_for_interstitial done=true reason=page_ready
2022/12/19 15:44:43.277734 [TVE] action=cookies num_domains=2 num_cookies=21

We are aware of these issues and have been looking into them. There were a lot of changes to the NFL site so the fix was not easy. There are some improvements coming in the next beta build.

5 Likes

@tmm1 still no go for me:
c26bef3f-244b-431d-a017-91e25bb07b95

I tuned to NFL network, playback fails
Go into troubleshooting and Channels says Chrome is corrupted
Click Fix
I then get all green check marks
try to tune NFL network, fails

All other TVE channels play fine. With NFL network I get SNAP errors