Original FTV + HomeRunDual (HDHR3-US)

Channels Fire TV Troubleshooting
#1

Hi,

I'm waiting on my Home Run Quatro and I had an old Dual from back in the day. Everything for channels DVR setup perfectly (Windows machine). I launched Channels DVR app on my original (square) Fire TV and everything looks great (Awesome!). My only issue that I'm having is when the FTV plays for a bit (assuming the buffer has filled), the stream "pops" back to the start of when I started watching. Exiting out of the channel and back puts me right back at Live TV.

Is there a setting or something I can do to trouble shoot? Am I SOL with this hardware? Should I look at a different purchase for the device that is at the TV?

Thx,

#2

Hmm that's not normal. Can you submit diagnostics from the bottom of the Settings tab?

How long after playback does it start over?

#3

Uploaded logs from the about screen. Happens roughly 15-16 minutes into a viewing session
Thanks!

#4

As a point of reference, I tried the HD Homerun App and it runs flawlessly.
Thanks for investigating!

#5

Thanks for the diagnostics. I see the bug- it only affects legacy tuners which is why it's managed to hide for so long. I will fix it for the next release.

1 Like
#6

Thanks!