Screen freezes, have to back out of app and start again

Channels Fire TV Troubleshooting
#1

New user, very pleased so far with just a couple of remaining issues. My server is;

Dell Inc. Latitude E6420 Windows Microsoft Windows 7 Professional 6.1.7601 Build 7601
CPU 4 cores / Intel(R) Core(TM) i7-2620M CPU @ 2.70GHz RAM 7.96 GB 61.0% free

HdHomerun Prime 2 Units with 3 Tuners each.

My client is New Fire Stick 4K

The symptom is periodically while watching, Video and audio freeze and never continue. I have to back out from the app completely and then go back in, to get it working again.

Here are the logs from the most recent event;

2018/12/14 18:40:02 [TNR] Opened connection to 13231005 for ch9
2018/12/14 18:40:06 [HLS] Starting transcoder for channel 9 from 107.77.252.94 (encoder=libx264, resolution=240, deinterlacer=blend, bitrate=300)
2018/12/14 18:45:45 [HLS] Stopping transcoder session ch9-dANY-d24b3ffb45d6 @ 5m39.222222s
2018/12/14 18:45:45 [TNR] Closed connection to 13231005 for ch9
2018/12/14 19:12:38 [TNR] Opened connection to 13231005 for ch4
2018/12/14 19:12:38 [HLS] Starting transcoder for channel 4 from 107.77.252.94 (encoder=libx264, resolution=240, deinterlacer=blend, bitrate=300)
2018/12/14 19:14:13 [HLS] Stopping inactive session ch4-dANY-d24b3ffb45d6 @ 1m34.944844s
2018/12/14 19:14:13 [TNR] Closed connection to 13231005 for ch4
2018/12/14 19:20:14 http: TLS handshake error from 107.77.252.102:59302: tls: client using inappropriate protocol fallback
2018/12/14 19:20:14 http: TLS handshake error from 107.77.252.94:44719: tls: client using inappropriate protocol fallback
2018/12/14 19:20:20 http: TLS handshake error from 107.77.252.102:48605: tls: client using inappropriate protocol fallback
2018/12/14 19:20:20 http: TLS handshake error from 107.77.252.102:46038: tls: client using inappropriate protocol fallback
2018/12/14 19:32:27 [TNR] Opened connection to 13231005 for ch3
2018/12/14 19:32:27 [HLS] Starting transcoder for channel 3 from 107.77.252.102 (encoder=libx264, resolution=240, deinterlacer=blend, bitrate=300)
[ac3 @ 00000000003a3600] frame sync error
Error while decoding stream #0:1: Invalid data found when processing input
[ac3 @ 00000000003a3a80] frame sync error
Error while decoding stream #0:2: Invalid data found when processing input
[aac @ 000000000039e540] Queue input is backward in time
[aac @ 0000000001a50b40] Queue input is backward in time
[hls @ 000000000040b700] Non-monotonous DTS in output stream 0:1; previous: 4800, current: 3840; changing to 4801. This may result in incorrect timestamps in the output file.
[hls @ 000000000040b700] Non-monotonous DTS in output stream 0:2; previous: 8014, current: 7054; changing to 8015. This may result in incorrect timestamps in the output file.
2018/12/14 19:49:04 [HLS] Stopping transcoder session ch3-dANY-d24b3ffb45d6 @ 16m37.629966s
2018/12/14 19:49:04 [TNR] Closed connection to 13231005 for ch3
2018/12/15 07:41:30 [TNR] Opened connection to 13231005 for ch2
2018/12/15 07:41:30 [HLS] Starting transcoder for channel 2 from 192.168.0.4 (encoder=remux, resolution=, deinterlacer=, bitrate=10000)

Dell Inc. Latitude E6420
Windows Microsoft Windows 7 Professional
6.1.7601 Build 7601

CPU

4 cores / Intel(R) Core(TM) i7-2620M CPU @ 2.70GHz

RAM

7.96 GB
61.0% free

Channels app and new tivo streaming stick
#2

First I would recommend that you set the app to Original quailty for home streaming on the DVR settings tab of the app. When you're watching on your Fire Stick, the DVR log should not say "starting transcoder".

Second there is a known issue where playback freezes. The best workaround for now is to go to the Player settings tab and change Decoder to Software.

#3

Original quality was set already for home streaming. I changed the player decoder setting to software and testing now. Thanks for the quick reply!!

#4

Starting transcoder might be because I'm also watching on a Roku?

#5

Ah ok that makes sense.

#6

Will a grid guide be coming to Roku?

#7

We are not currently working on the Roku app. The version available is a prototype that's almost a year old. Our focus is on Apple TV, Android TV and FireTV