I was getting a Playback Failed error when trying to watch the Food Network channel so I tried re-scanning that channel and I got a 403: access.denied.missingpackage error. So then I did a Rescan New Channels and now the Food Network channel is completely gone from the list. Then I went to the Check Availability page for Spectrum and I was able to login to the watch.foodnetwork.com site with my spectrum account and play the live feed with no problem. Any suggestions?
Update to prerelease and then click rescan next to Food Network
Tried that but still got same error
403: Not permitted to watch. (access.denied.missingpackage)
No, I get this error ERROR CODE: SONIC-API: MISSING PACKAGE
The DVR stream comes from the first URL. You will need to contact Spectrum to fix your package.
I guess I'm confused. It was working until recently. Did something change?
Yes, the streams were moved to use that new site.
What do I tell them to fix? My spectrum account shows that that channel is already part of my streaming package.
Is science channel in your package?
I would report it on https://gohelp.discovery.com/hc/en-us/requests/new (or live chat on that site), and send them a photo of what you see on both URLs
The science channel is not listed in my package, but the food network channel is. So are you saying that I now need to add the science channel in order to get access to a channel that I already have access to? That makes no sense.
No I didn't say that.
The science channel website now lets you play all the discovery channels. Others on Spectrum are able to watch food channel on that website, even without the science package. Something is different about your account that's causing it not to work.
The problem is that the science channel is not part of my tv stream package so now that the DVR URL was changed I have lost a channel that used to work. I suspect there are some other channels that probably no longer work as well. Why was the url changed when the old one still works?
It was changed because of problems with Spectrum where you get locked out if you channel surf between the discovery channels.
The issue is not related to the science channel. Discovery is moving all their sites over to a new style, and sooner or later the same will happen to the Food network site too.
Do you have the animal planet in your package? Can you watch on https://www.animalplanet.com/channel/food-network
Yes, that one works
My Discovery channel is still working as well.
Been following this as I lost some discovery’s as well. What fixed mine logging in on the science link above and while that tab was still open rescanned my missing discovery’s. This is the first time I have been able to have more than 3 discovery family channels at once. So you can log into the animal planet link above and while it’s open in a tab rescan your food network. I think that will fix you up. My missing channels were also showing not in subscription error like you. What I did:
- Log in with spectrum acct on science above(use animal since science wouldn’t let you in)
- Updated password in dvr server with the same password already in use
- Rescan missing discovery’s in dvr server.
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Wow! That worked. Thanks so much. The wife is happy again, lol.
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Yep, that one tames the cookie monster (by clearing the chromedata folder which must hold stale cookies)