Stream error during commercial break TVE

Are you still seeing better ads than before?

The new errors seem to be from a different host name which is a good sign. Are they still happening less often? Is there a pattern to how long after you start streaming when the error occurs?

I can corroborate that the YMCA ad will cause a lock up as will the Susan G Komen ad. I guess it's dependent on when you start watching and when they play the add as you can go an hour or 2 without an issue. I haven't paid attention to whether or not the system stays up after one of those 2 ads has played or if it happens every time they are played. I'll try to pay attention to that. Here's the log from around lunch today. I had to leave the office so I decided to start the stream and see how long it would last.

2019/09/18 11:30:00 [TNR] Opened connection to TVE-DTV for ch6073 FNC
2019/09/18 11:30:01 [HLS] Probed live stream in 687.084204ms: h264 1280x720 progressive 6233043bps
2019/09/18 11:30:01 [HLS] Starting transcoder for channel 6073 from 69.75.161.146 (encoder=h264_videotoolbox, resolution=720, deinterlacer=blend, bitrate=4000)
[h264_videotoolbox @ 0x7ffc96821400] Color range not set for yuv420p. Using MPEG range.
2019/09/18 11:30:13 [HLS] Stopping inactive session ch6051-dANY-07aedeb83a52 @ 2h44m57.528867s
[h264 @ 0x7f974382ce00] error while decoding MB 55 66, bytestream -6
2019/09/18 11:30:13 [TNR] Closed connection to TVE-DTV for ch6051 CNBC
[aac @ 0x7ffc9688f000] env_facs_q 252 is invalid
2019/09/18 11:38:15 [NAT] Successfully mapped port 8089 using natpmp
[aac @ 0x7ffc9688f000] env_facs_q 255 is invalid
2019/09/18 12:17:22 [ERR] Error during stream TVE-DTV ch6073 FNC: Failed to download file: https://x-live-fox-stgec.uplynk.com/ausc/slices/afd/4f59ea65df184a2580ad8fc80d3eaa32/afd76bf662454d8b870fd07499a57c8f/H0000000F.ts?pbs=3f7e125750f842fca4cc4ec07e4a5e5e&_jt=l&chid=1e298c9d65a245b3bd37f339cadcca58&oid=5b6fd7c6528d417e8bdad7f79754bb9e&si=33: 403 Forbidden
Last message repeated 2 times
2019/09/18 12:17:27 [HLS] Stopping transcoder session ch6073-dANY-07aedeb83a52 @ 47m10.439833s
2019/09/18 12:17:27 [TNR] Closed connection to TVE-DTV for ch6073 FNC

@tmm1

I am still receiving regular commercials and the error does seem to happen less often than before. I think it’s happened 3 times in the last 2 days vs 3-4 before.

The ads for YMCA and Komen run fine most of the time so it’s inconsistent at best for me.

No pattern to the failure either. I did try to correlate my logs to those posted but could not find consistent failures with the limited data set.

Thanks for continuing to try to solve this.

4 posts were split to a new topic: Error during NFL stream

I'm getting the same error on FS1 and Investigation Discovery. On ID it happens after every commercial and sometimes FS1 won't even open. Any solution? This just started happening after I upgraded to version 2020.03.10.1810

2020/03/13 10:53:44.846598 [TVE] stream timestamps: fs1: start_at=2020-03-13T10:53:43-05:00 current_at=2020-03-13T10:54:10-05:00 end_at=2020-03-13T10:54:13-05:00
2020/03/13 10:53:44.846684 [TNR] Opened connection to TVE-Fubo for ch6197 FS1
2020/03/13 10:54:00.923729 [TNR] Sharing existing connection to TVE-Fubo for ch6197 FS1 (clients=2, len=0)
2020/03/13 10:54:11.400496 [ERR] Error during stream TVE-Fubo ch6197 FS1: Failed to download file: https://x-live-fox-stgec.uplynk.com/ausw/slices/4c7/4f59ea65df184a2580ad8fc80d3eaa32/4c7689b197764322a2ea0b14a1f501fd/A0000000D.ts?pbs=52caf236d96c4e848650659ec3ea6d2f&_jt=l&chid=ab9513294ec74cc8affeeb95acd413ce&oid=06b4a36349624051a9ba52ac3a91d268&si=0: 403 Forbidden
2020/03/13 10:54:11.407152 [TNR] Closed connection to TVE-Fubo for ch6197 FS1
2020/03/13 10:54:15.806159 [TVE] stream timestamps: fs1: start_at=2020-03-13T10:54:15-05:00 current_at=2020-03-13T10:54:42-05:00 end_at=2020-03-13T10:54:45-05:00
2020/03/13 10:54:15.806215 [TNR] Opened connection to TVE-Fubo for ch6197 FS1
2020/03/13 10:54:34.044258 [TNR] Sharing existing connection to TVE-Fubo for ch6197 FS1 (clients=2, len=0)
2020/03/13 10:54:38.965430 [ERR] Error during stream TVE-Fubo ch6197 FS1: Failed to download file: https://x-live-fox-stgec.uplynk.com/ausw/slices/4c7/4f59ea65df184a2580ad8fc80d3eaa32/4c7689b197764322a2ea0b14a1f501fd/A00000000.ts?pbs=52caf236d96c4e848650659ec3ea6d2f&_jt=l&chid=ab9513294ec74cc8affeeb95acd413ce&oid=06b4a36349624051a9ba52ac3a91d268&si=2: 403 Forbidden
2020/03/13 10:54:38.967156 [TNR] Closed connection to TVE-Fubo for ch6197 FS1
2020/03/13 10:55:47.554212 [TVE] stream timestamps: hallmark: start_at=2020-03-13T10:55:11-05:00 current_at=2020-03-13T10:55:59-05:00 end_at=2020-03-13T10:56:07-05:00
2020/03/13 10:55:47.554267 [TNR] Opened connection to TVE-Fubo for ch6090 HALLMARK
2020/03/13 10:56:00.118240 [TVE] stream timestamps: investigation-discovery: start_at=2020-03-13T10:55:59-05:00 current_at=2020-03-13T10:56:20-05:00 end_at=2020-03-13T10:56:28-05:00
2020/03/13 10:56:00.118293 [TNR] Opened connection to TVE-Fubo for ch6107 INVESTIGATION-DISCOVERY
2020/03/13 10:56:00.122927 [TNR] Closed connection to TVE-Fubo for ch6090 HALLMARK
2020/03/13 11:37:34.210808 [ERR] Error during stream TVE-Fubo ch6107 INVESTIGATION-DISCOVERY: Failed to download file: https://x-default-stgec.uplynk.com/ausw/slices/ca2/4f59ea65df184a2580ad8fc80d3eaa32/ca26ad93241b4295b174d788e68c8b77/A00000000.ts?pbs=f5107e4a876744a8ae12b3ec3cd05235&_jt=l&chid=a6fe2dd55b3149a6a59154a93e348012&oid=e6cf0c55dac249f0a0f72e7c72e6f6cb&si=14: 403 Forbidden
2020/03/13 11:37:34.216224 [TNR] Closed connection to TVE-Fubo for ch6107 INVESTIGATION-DISCOVERY

I am seeing this to now.

Here is device log with it frozen black screen....show was on, then went to first commercial break, did not even load commercial.

https://pastebin.com/FvRQtUay

from the server 2020.03.14.1915

2020/03/16 14:46:18.316793 [ERR] Error during stream TVE-Comcast_SSO ch6101 DISCOVERY: Failed to download file: https://x-default-stgec.uplynk.com/ausw/slices/e4f/4f59ea65df184a2580ad8fc80d3eaa32/e4f1df2a25ff483fb1a0caf2a41e82ee/A00000000.ts?pbs=9e9686ebe5074839a3fa4d0d1989e2b1&_jt=l&chid=19334c6a5c614c46b2f198f15c179163&oid=e6cf0c55dac249f0a0f72e7c72e6f6cb&si=15: 403 Forbidden

Can some sort of error correction be put into the sever.

I would be when this stream error happens, then the sever retries/reloads the connection automaticly so that the client device does not have to stop playback then relaod channel manualy.

When Decoder is set to Hybrid, this results in the channel, freezing for a sec, then i closes out the stream and goes back to the top of the guide.

BTW, this happens with both stable and beta ATV app.

I get the same thing on Sony Android TV but i can't change my decoder. It always fails during the commercials.

2020/03/17 13:45:57.846507 [TNR] Opened connection to TVE-Fubo for ch6110 SCIENCE [transcode=none]
2020/03/17 14:13:18.874790 [ERR] Error during stream TVE-Fubo ch6110 SCIENCE: Failed to download file: https://x-default-stgec.uplynk.com/ausw/slices/fed/4f59ea65df184a2580ad8fc80d3eaa32/fed31c82e04c41789c2771b3f46f2785/A00000000.ts?pbs=e99ab6759f7b4133821ceb42d75416b6&_jt=l&chid=a757889d020549f98b0bc0671cd95751&oid=e6cf0c55dac249f0a0f72e7c72e6f6cb&si=19: 403 Forbidden
2020/03/17 14:13:19.027745 [TNR] Closed connection to TVE-Fubo for ch6110 SCIENCE

I see the same ads often and sometimes back to back. The black out normally happens during the commercial and happens randomly.

Channels DVR version: 2020.03.17.0125
Clients: iOS / Shield

Getting the same errors as above on FNC.

2020/03/17 12:51:51.431492 [TNR] Opened connection to TVE-YouTubeTV for ch6073 FNC
2020/03/17 12:53:34.802405 [ERR] Error during stream TVE-YouTubeTV ch6073 FNC: Failed to download file: https://x-live-fox-stgec.uplynk.com/ausw/slices/08c/4f59ea65df184a2580ad8fc80d3eaa32/08ce798d3c554cb0aab5e2d00bb16ae3/A00000000.ts?pbs=5e53cf9d4f244d33becb61f284528309&_jt=l&chid=1e298c9d65a245b3bd37f339cadcca58&oid=5b6fd7c6528d417e8bdad7f79754bb9e&si=1: 403 Forbidden
2020/03/17 12:53:34.811386 [TNR] Closed connection to TVE-YouTubeTV for ch6073 FNC

Yup, its always the same error..

Any headway on resolving this issue?
It is making watching many channels very difficult.
Being stuck at home with nothing to do now....want to watch tv.
I havnt tried recording a program on the affected channels yet though.

It's more than just specific channels. I also get an error where I'll be watching and then it pops up saying it's not available in my area. I click back and play again and now it's fine. :joy:

Edit; now I went to commercial and it went black and the AppleTV app said connection lost. Now when I go back in is says tuner not available? That's odd.... It's TVE!

yea. i have gotten failed to tune or something error a few times now when i try to tune to a tve channel, like Comedy Central and Discovery....i then laod some other channel up for a sec, then go back to the channel that would not load and it works....until a comerical come on.

The errors in the DVR logs when this occurs with 403 and 404 errors being returned when trying to download segments points to a problem with the networks' servers, not Channels. A 403 Forbidden error would indicate a problem with authentication, while a 404 Not found implies that there's a mismatch on their server trying to serve you a segment.

Because this seems to happen mostly during commercial boundaries, it appears to me that the network has some hiccups with inserting/redirecting the stream to the commercials. While it's frustrating, it is most likely a problem with the stream coming from the networks' servers, and not really something that is within Channels' control.

Hanst been an issue before for months of use.
and like i said, Channels can do better to do a work around of sorts, like to auto retry the connection when that error happens. user should not need to close out of the app and restart it. they coudl even put up a status message, "stream lost, retrying, try 1 try 2"...

Nobody likes commercials, but closing out of the channel and waiting, then guessing at when the show comes back on, is no way to "skip" the comercials...lolz.

Watching the same stream direct from the source site, like Discovery, has no issues.

Edit: it is also making any recordings "Interrupted". but that seems to auto recover and contiue recording the show.

I'm also see this same issue on multiple channels. It's starting to make these channels unwatchable. Are the devs looking at this error?

2020/03/18 09:19:42.217735 [ERR] Error during stream TVE-DTV ch6127 FREEFORMP: Failed to download file: https://x-default-stgec.uplynk.com/ausw/slices/010/4f59ea65df184a2580ad8fc80d3eaa32/010ab1b911f44036b787e9685b6e55d5/A00000000.ts?pbs=78840ab8712649fcadc80463d6a2fba2&_jt=l&euid=836F03F9-E874-4F5D-8DAD-A09795FF7619_013_1_001_live_02-06-00_NA&chid=765d4420866c4ab0aed26bf8568cdda7&oid=3605f191611c4f129693c83bd79c35b8&si=2: 403 Forbidden

Thanks for all that you do!

1 Like

All of my TVE recordings also show interrupted. Most of them recover and finish recording, but at least two them them stopped recording at 6 or 10 minutes.

@racameron - I think you are correct. I installed the Fox mobile app on my iPad and during live tv the stream dies on a commercial break. The behavior is different as I can lick on "live" and the stream will start again (even streaming the commercial). With channels, I have to wait until the show starts again to get the stream going.

Ok so if this were true, If I log into the stream with my PC and not experience the same issue then what?