This wouldn’t be a windows update issue, would it?
Does it play in Channels app if you turn off tuner sharing?
Still nothing when I turn it off in the app settings on the ATV.
Submit diagnostics from the Apple TV after trying to play with tuner sharing off.
Are you using beta TestFlight app?
Will do. Not using the test flight app.
Ok, submitted logs from ATV and server. This time I was able to get picture and sound but really laggy and jumpy.
I'm not sure what's going on. Either the hdhomerun is failing or something is messed up on your network.
If the same Apple TV can play video fine in HDHomeRun app but not Channels app that's very strange.
Maybe try the TestFlight to compare.
Is this something you’d wanna teamviewer in and take a look at the server?
The tuner resolver on 2 out of the 3 HDHRs are disabled. Could this cause the issue? Why would they be disabled?
Hello? Is there some other way that better to get ahold of support? You guys are usually really good at helping us figure these things out. I just want to be able to watch live tv again like I could 2 days ago.
The software seems to be working as expected in the logs, and we haven't changed anything in the last two days. My guess is something is wrong with your hardware or network.
Or it could be the cable signal? I don't use tuner adapter so I don't know much about that. Maybe that's what is failing or needs to be rebooted.
Could not start stream for 1324D726 ch64 ACUWTH: HDHomeRun: 807 No Video Data
2021/05/06 20:24:31.371543 [SNR] Statistics for ch789 WMNN HD: ss=100% snq=100% seq=87%,0%-100% bps=12409316,0-14554208 pps=14,0-16 sigerr=12%
2021/05/06 20:24:47.705038 [SNR] Statistics for ch13 WMNN SD: ss=100% snq=100% seq=87%,0%-100% bps=3156332,0-3773536 pps=14,0-16 sigerr=12%
All of the HDHR devices show that they're operating fine if I'm looking at them correctly. I don't know what I'm looking for here. I know I can watch live tv with the HDHR app but I can't with channels. Telling me it's a hardware issue isn't really convincing when it's working on other platforms. It may still be a hardware issue, but I don't know where to look. If you want to teamviewer in and take a look at things for yourself, I have no problem with it.
Did you reboot the HDHRs?
Did you reboot your router?
Did you try the TestFlight app?
These are not things I can do over teamviewer.
Rebooted every single piece of equipment that is involved and can plug into a wall.
And I've tried testflight.
I'm out of troubleshooting options on my end. Any help is appreciated.
How many prime's do you have? If you're down to only one channel viewable/recordable, I might suggest dropping down to 1 prime, both on your network and configured on Channels, to help troubleshoot.
The fact you had 2 tuning adapters randomly offline is concerning. Again - dropping to 1 prime, with 1 (online) adapter may yield some better info.
Seeing you've been here 4+ years, I assume you know this, but in case you don't...
Sounds like you have multiple (maybe related) issues.
Best way to troubleshoot that is to be systematic and attack one problem at a time.
I'm just another paying Channels DVR customer who was trying to help.
For yourself, document what equipment you have and give it the same consistent name when you communicate. That way everyone in the conversation knows what you're talking about.
EXAMPLE;
[Channels DVR Server#1] Windows 10 (Brandname/Model PC) IP address 192.168.0.12
[HDHR Prime#1] Device ID 1234ABCD IP address 192.168.0.13
[HDHR Prime#2] Device ID 2345BCDE IP address 192.168.0.14
[HDHR Prime#3] Device ID 3456CDEF IP address 192.168.0.15
[ATV4k #1] IP address 192.168.0.16
[ATV4k #2] IP address 192.168.0.17
This is assuming you have static or DHCP Reserved IP addresses for your equipment, which is recommended.
All 3 of my HDHR Primes use a tuning adapter, but Prime#1 and Prime#3 show it disabled.
The 3 Primes and my Channels DVR Server#1 are attached to the same 8 port (Brandname/Model) Gb switch.
You should document for yourself what version firmware/software each is running so you can respond when asked.
All I can see based on the log info in these posts are
807 error - No Video Data (bad reception/station off air/particular service is not being transmitted at that time)
pps= too low a value meaning hardware/network issues delivering a stream from the HDHR
And when you become argumentative and say it's a Channels DVR issue instead of trying to troubleshoot, your support will be....................................c.......................o.........m..........e..........
Pick one HDHR to test with.
Try the streaming URL for that HDHR in VLC on the Apple TV, i.e. http://x.x.x.x:5004/auto/v808 and see if it streams correctly.
Inside TestFlight, you can go to older builds and install the oldest available build to see if there's any difference.
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In the past, when I had issues with my TAs going offline, I found the procedure to get them working again was:
- Unplug both Prime and TA (for at least 30 seconds)
- Plug in the TA
- Wait until the TA has gotten a signal lock (the light stops blinking ... sometimes this takes 30 minutes)
- After the TA has a lock, plug in the Prime
- Check the Prime's webpage and wait until it has all of its locks online, including the TA
- Try to stream a SDV channel, to ensure the TA is working properly
Also, another part of Prime/TA troubleshooting: even if the devices say you can connect them in series, it's probably best not to. I found the best situation for me was to have the cable go into an amplified splitter, which then fed 3 separate 2-way splitters. Then, each splitter had one line go to a Prime, and the other line went to that Prime's TA.
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