Xfinity TVE - Cable provider authentication fails

[essbase]

Began losing some Xfinity TVE channels. Upgraded to 2022.01.29.2039. Deleted Xfinity source and tried to add back 5 or 6 times always failing on Provider Authorization. Submitted logs as 8b38f177-8637-4937-be60-f44af1303eb2 THANKS

[chDVRuser]

I had the same problem a couple days ago.
Here's some thing to check

TVE Troubleshooting tips

If you can't watch the network at their Live streaming website, nothing Channels can do. Like nbc.com/live or check availability buttons at Channels Support - TV Everywhere Availability for your Provider Make sure your package or container (if running in one) is up to date. Update to the latest DVR prerelease version see this article for how Run troubleshooting from the DVR web UI Support>Troubleshooting and make sure all green checkmarks. (If it says Chrome corrupted or not up to date it shoul…

Finally got mine working

Failed to add Xfinity-TVE source on new install

Was afraid this would happen. I installed a new Channels DVR using the new Synology DSM 7.0 package. First thing I did was update to the latest prerelease v2022.01.25.0145 even before selecting the recording directory. It's failing at NBC. [Screenshot 2022-01-26 at 18-52-51 Channels Settings]

Logs

2022/01/26 18:41:45.650848 [TVE] Auth starting for Comcast_SSO as UserName 2022/01/26 18:41:45.650997 [TVE] action=auth mvpd=Comcast_SSO requestor=nbcentertainment 2022/01/26 18:41:45.652960 regis…

[essbase]

Thanks... I read your post earlier and tried all those items, plus a few from older posts. I can view on NBC and on Xfinity streaming. Just doesnt take my password in the Channels DVR interface...

[chDVRuser]

Just added another one I had forgot about
If adding a TVE source, click and HOLD the Login button.

[tmm1]

The only way to get past this issue is to wait a while and try again. Any changes you make during that time are inconsequential.

[essbase]

Hmmm... OK. Thanks.

[kenflinch]

I tried to watch cable channels last night, but saw errors and frozen pictures. I tried to fix it by re-adding the password. That didn't help. Then I removed the provider (Xfinity). But I am unable to add it back. It fails on log in (see attached sscreenshot)

. I verified that I can log into Xfinity directly and watch streaming TV channels. I ran the troubleshooter - all green check marks.

[airhead]

Same issue here. Eventually after trying for a couple of days I got it working again (no rhyme or reason, just trying couple times a day) about 2 days ago but can't seem to authorize any of the Disney/ESPN owned stations now. Get "Cable provider authentication failed" on those channels.

[eric]

Please try again with the latest prerelease build.

[airhead]

Does appear to be working now on the latest prerelease build.

[nmulnick]

I'm having this same issue. Anyone else?

[chDVRuser]

Not sure which issue you mean, but have you tried these TVE Troubleshooting tips ?

[nmulnick]

@kenflinch

I tried to watch cable channels last night, but saw errors and frozen pictures. I tried to fix it by re-adding the password. That didn't help. Then I removed the provider (Xfinity). But I am unable to add it back. It fails on log in (see attached sscreenshot)

Resolved itself. Authentication was failing when I added xfinity but fixed now.