(Xfinity) TVE not working - Cable Provider auth failed / password reset

speedingcheetah · February 25, 2021, 4:53pm

I don't fully agree with that....since there have been many others who have and still have this issue of loosing Comcast TVE and having to do a forced password reset(via email notice from Comcast) after a while. I still see recent posts of it elsewhere alojg wiht several other threads by others.

The title of this thread is just what is displayed when the root issue if this Comcast de-authes you happens. Far as i see, the issue is still on going for some.....unless your saying they are running older versions and they just need to update to fix it?

coreywatson · March 7, 2021, 5:19am

This is not fixed. Have you tested on an M1 Mac with the latest prerelease? I got it working on a Raspberry Pi server, but not on an M1 Mac server. There is nothing wrong with my username and password or my Xfinity account. It works great when I sign in directly into CNN or NBC websites in Chrome on my M1 Mac, but not on Channels!

speedingcheetah · March 7, 2021, 5:32am

M1 mac....brand new 1st gen platform and hardware... expect issues.

Did you get a password reset security email from Comcast? If not....you most likely have a different issue. Suggest you make your own thread then.

rcgfl · March 7, 2021, 12:31pm

I am using a M1 Mac Mini as my server and TVE via Xfinity works fine. I’ve run into the same issues as others have suggested that passwords need to be reset/accounts need to be re-authenticated (ie there is “suspicious activity”) but it happens rarely and has not occurred (knock on wood) since I used a secondary account for the DVR (7 days ago or so). I’m in agreement with others regarding usage patterns or perhaps updates where multiple authentications or multiple simultaneous streams were being used is likely a contributing factor.

resjus30 · March 16, 2021, 6:27pm

Hi there. Thanks for working on this consistent issue with Xfinity TVE. Could you confirm if we need to do anything special with Chrome chroot to make sure we don’t run into these password reset issues that kick this source out of our settings?

Do you recommend placing Xfinity at the bottom of the source priority and also disabling channels in the Xfinity source channel list and only leaving enabled the channels we need? I have multiple sources, so do I need to do anything special to make sure these source priority and channel disabling settings stick to my DVR server?

I’m using the Xfinity TVE login on an Apple Silicon Mac mini M1 Channels DVR server that is not located on the Xfinity home network and is instead on Google Fiber Webpass. I also use Cox TVE and Locast.

resjus30 · March 18, 2021, 8:56am

Update: I updated to DVR Server 2021.03.18.0114 and Chrome 89.0.4389.90, but now I have another password reset screen from Xfinity. I really only need Xfinity for regional sports networks (NBC Sports local sports channels), so it'd be great if the TVE workflow could just authenticate specific channels for certain sources. Maybe that'd be a way around the multiple authentications that Xfinity doesn't seem to like, especially when the authentications are off the "main" Xfinity home IP / Xfinity Internet gateway router. I hope you all can consider any updates to the add source workflow to try to make Xfinity TVE work (eg, using a TVE source to only add a certain set of channels).

2021/03/18 02:31:39.602039 [TVE] Auth starting for Comcast_SSO as username
2021/03/18 02:31:39.602521 [TVE] action=auth mvpd=Comcast_SSO requestor=nbcentertainment
2021/03/18 02:31:40.159920 [TVE] action=error_response type=Other error=net::ERR_UNKNOWN_URL_SCHEME
2021/03/18 02:31:40.161592 [TVE] action=mock
2021/03/18 02:31:40.162230 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?noflash=true&mso_id=Comcast_SSO&requestor_id=nbcentertainment&no_iframe=true&domain_name=adobe.com&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication
2021/03/18 02:31:40.163367 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2021/03/18 02:31:40.302507 [TVE] action=request type=Document method=GET url=https://oauth.xfinity.com/oauth/authorize
2021/03/18 02:31:40.737036 [TVE] action=request type=Document method=GET url=https://login.xfinity.com/login
2021/03/18 02:31:40.737120 [TVE] action=auth_domain domain=login.xfinity.com
2021/03/18 02:31:40.988093 [TVE] action=wait_for_page
2021/03/18 02:31:53.164681 [TVE] action=page_ready
2021/03/18 02:31:53.165262 [TVE] action=wait_for_page done=true reason=page_ready
2021/03/18 02:31:53.165307 [TVE] action=fill_form u=username
2021/03/18 02:31:53.251221 [TVE] action=wait_for_auth
2021/03/18 02:31:53.254426 [TVE] action=request type=Document method=POST url=https://login.xfinity.com/login
2021/03/18 02:31:53.424147 [TVE] action=request type=Document method=GET url=https://login.xfinity.com/h/compromised_uid.html
2021/03/18 02:31:58.778828 [TVE] action=page_ready
2021/03/18 02:32:05.256478 [TVE] action=auth_timed_out
2021/03/18 02:32:05.256727 [TVE] action=screenshot
2021/03/18 02:32:05.579197 [TVE] action=screenshot size=42645
2021/03/18 02:32:05.579989 [TVE] action=capture_html
2021/03/18 02:32:05.581792 [TVE] action=capture_html size=5769
2021/03/18 02:32:05.593449 [TVE] Auth failed for Comcast_SSO: Cable provider authentication failed

TVE with Xfinity is still broken with Channels DVR Server 2021.03.16.1916, Google Chrome 87.0.4280.141, and Apple Silicon macOS Big Sur 11.2.3 (20D91). I submitted log 4c08c76f-a4a5-4b08-9e20-72ab9e7bd22f. Please advise.

2021/03/18 01:45:27.596845 [TVE] Auth starting for Comcast_SSO as username
2021/03/18 01:45:27.597758 [TVE] action=auth mvpd=Comcast_SSO requestor=nbcentertainment
2021/03/18 01:45:30.688357 [TVE] action=error_response type=Other error=net::ERR_UNKNOWN_URL_SCHEME
2021/03/18 01:45:30.695629 [TVE] action=mock
2021/03/18 01:45:30.696181 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?noflash=true&mso_id=Comcast_SSO&requestor_id=nbcentertainment&no_iframe=true&domain_name=adobe.com&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication
2021/03/18 01:45:30.697139 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2021/03/18 01:45:30.825281 [TVE] action=request type=Document method=GET url=https://oauth.xfinity.com/oauth/authorize
2021/03/18 01:45:31.162754 [TVE] action=request type=Document method=GET url=https://login.xfinity.com/login
2021/03/18 01:45:31.162766 [TVE] action=auth_domain domain=login.xfinity.com
2021/03/18 01:45:31.349293 [TVE] action=wait_for_page
2021/03/18 01:46:01.362452 [TVE] action=wait_for_page err=timeout
2021/03/18 01:46:01.363742 [TVE] action=fill_form u=username
2021/03/18 01:48:29.314677 [TVE] action=wait_for_auth
2021/03/18 01:48:41.330905 [TVE] action=auth_timed_out
2021/03/18 01:48:41.331129 [TVE] action=screenshot

speedingcheetah · March 19, 2021, 9:04pm

having this issue now.....after moving to from my Intel NUC to a Pi4.

made the move 2 nights ago, but only really started using it today, flipped threw a couple of channels, and suddenly get "Cable Provider auth failed" message.

And screen shot says Invalid username / password. etc. for any Xfinity tve stations.

Then got the Xfinity must reset your password email........

fucking Xfinity...F U!.....

Edwin_Perez · March 19, 2021, 9:38pm

I am really starting to hate xfinity too not of the CNN's or FXX affiliates working for me.

rcgfl · March 19, 2021, 10:54pm

So I’m now having an issue with TVE and Xfinity...

ERR_CONNECTION_REFUSED

Interestingly I’m not being asked to reset my password or having any issues logging into my account. Just in time for March Madness... seems a little suspicious.

speedingcheetah · March 19, 2021, 11:33pm

Yup. i have alot of that in the log too.
I had assumed it was due to my DNS server, AdGuard Home, that is blocking the connection as i have seen that happen in the log first, but then it works fine after it re-tries.
But now i see it still after i disable AGH DNS filtering.

rcgfl · March 19, 2021, 11:33pm

2021/03/19 19:29:40.985428 [TVE] action=auth mvpd=Comcast_SSO requestor=TBS
Here is a longer log of trying to connect to TBS:

2021/03/19 19:29:41.176230 [TVE] action=error_response type=Other error=net::ERR_UNKNOWN_URL_SCHEME
2021/03/19 19:29:41.177137 [TVE] action=mock
2021/03/19 19:29:41.177518 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?noflash=true&mso_id=Comcast_SSO&requestor_id=TBS&no_iframe=true&domain_name=adobe.com&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication
2021/03/19 19:29:41.177965 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2021/03/19 19:29:41.566181 [TVE] action=request type=Document method=GET url=https://oauth.xfinity.com/oauth/authorize
2021/03/19 19:29:41.838541 [TVE] action=request type=Document method=GET url=https://login.xfinity.com/login
2021/03/19 19:29:41.838635 [TVE] action=auth_domain domain=login.xfinity.com
2021/03/19 19:29:42.080664 [TVE] action=wait_for_page
2021/03/19 19:29:42.105779 [TVE] action=error_response type=Script error=net::ERR_CONNECTION_REFUSED
2021/03/19 19:29:42.136450 [TVE] action=error_response type=Image error=net::ERR_CONNECTION_REFUSED
2021/03/19 19:29:42.465533 [TVE] action=error_response type=Document error=net::ERR_CONNECTION_REFUSED
2021/03/19 19:29:42.520059 [TVE] action=error_response type=XHR error=net::ERR_CONNECTION_REFUSED
2021/03/19 19:29:42.734136 [TVE] action=error_response type=Document error=net::ERR_CONNECTION_REFUSED
2021/03/19 19:29:42.736783 [TVE] action=error_response type=XHR error=net::ERR_CONNECTION_REFUSED
2021/03/19 19:29:48.107506 [TVE] action=page_ready
2021/03/19 19:29:48.107649 [TVE] action=wait_for_page done=true reason=page_ready
2021/03/19 19:29:48.107693 [TVE] action=fill_form u=xxxxxxx
2021/03/19 19:29:48.206089 [TVE] action=wait_for_auth
2021/03/19 19:29:48.207805 [TVE] action=request type=Document method=POST url=https://login.xfinity.com/login
2021/03/19 19:29:48.440782 [TVE] action=error_response type=Script error=net::ERR_CONNECTION_REFUSED
2021/03/19 19:29:48.441737 [TVE] action=error_response type=Image error=net::ERR_CONNECTION_REFUSED
2021/03/19 19:29:48.839599 [TVE] action=error_response type=Document error=net::ERR_CONNECTION_REFUSED
2021/03/19 19:29:48.853446 [TVE] action=error_response type=XHR error=net::ERR_CONNECTION_REFUSED
2021/03/19 19:29:48.877374 [TVE] action=error_response type=Document error=net::ERR_CONNECTION_REFUSED
2021/03/19 19:29:48.889265 [TVE] action=error_response type=XHR error=net::ERR_CONNECTION_REFUSED
2021/03/19 19:29:54.027464 [TVE] action=page_ready
2021/03/19 19:30:00.343689 [TVE] action=auth_timed_out
2021/03/19 19:30:00.343843 [TVE] action=screenshot
2021/03/19 19:30:00.743345 [TVE] action=screenshot size=46576
2021/03/19 19:30:00.745509 [TVE] action=capture_html
2021/03/19 19:30:00.747485 [TVE] action=capture_html size=29897
2021/03/19 19:30:00.794715 [ERR] Could not start stream for TVE-Comcast_SSO ch6033 TBS: TVE: Cable provider authentication failed
2021/03/19 19:30:01.934253 [TVE] stream timestamps: tbs: start_at=2021-03-19T19:19:58-04:00 current_at=2021-03-19T19:29:35-04:00 end_at=2021-03-19T19:29:47-04:00
2021/03/19 19:30:01.934346 [TNR] Opened connection to TVE-layer3tv_auth-gateway_net for ch6033 TBS

TBS online works with the U/P. No issues with password reset, etc.

jkister · March 20, 2021, 7:43am

I just got a password reset email for the first time. i reset the password, deleted the source in channels and tried re-adding it, but channels just gives an error similar to others here. i sent in an email to support. running latest pre-release on debian with Chromium 88.0.4324.182.

speedingcheetah · March 20, 2021, 8:04am

Yep that's typical.
Like posted previously way up in this thread...
You hit some sort of lockout..
Must wait at least minimum 48 hours before trying again and don't try to load any channel or add it back to channels or it'll reset the clock.

I just reset the password back to what it was before and didn't even bother to remove it from channels just disable it as a source from the client Wait the two days and then re-enable it and it should work.
That's the trick I've done a couple times before in the past when this has happened. Cuz like you've discovered if you delete it as a source from the server you're not able to add it back.

jthawke · March 20, 2021, 8:12pm

I have a thread in the Apple TV forum as well where I had this happen to me today. However, I do have the HGTV app installed on my Apple TV and while it says I am logged in via Xfinity, I can't access any content so it does appear to be Xfinity and not necessarily TVE or Channels.

speedingcheetah · March 20, 2021, 8:24pm

Well, i can loginto ang tve network site or app fine with my Xfininty account.
All the times this has happened, never had an issue with that aspect, after i changed the password that is.
it just took Channels 2days, of not touching it, inorder for Xfinty to allow the authentication.

Dimitri1177 · March 20, 2021, 8:27pm

This is not fixed. 2FA is off and I still get the authentication error. I can open a tab and log in to to xfinity with no issues. I even created a new "view only" user and that doesn't work either.

Edwin_Perez · March 20, 2021, 8:42pm

Yeah I can logon to FX FXX and FXM CNN and HLN on their sites using xfinity credentials but not working in channels dvr.

jkister · March 20, 2021, 9:55pm

I'm surprised to see all my extra videos gone since I deleted the xfinity source. Is that a bug?

Also, will all my passes and tve recorded videos become available when the xfinity source is fixed ?

Macnbaish · March 21, 2021, 2:45am

Yes, you won’t have to recreate your passes. Passes are tied to series, not sources.

rothchildtv · March 24, 2021, 11:22pm

Ran into this issue today with Xfinity forcing me to change my password, and then getting the auth failed when deleting and trying to re-add it. Then I updated to the pre-release 2021.03.24.1847 and that seemed to fix it. Re-adding xfinity now works again.