Xfinity won't add as source...Not In Subscription

jfrasca1 · April 21, 2023, 4:56pm

I cannot add xfinity as a source. I've read a few different forums and have already done the following:

Turned off Auto-Authentication on Xfinity accout
Turned off 2FA
logged into incog browsers, and logged into nbc.com/live and my xfinity.com account also.
cleared cookies and passwords for all browsers
closed and reopened the server several times.

Something to note...I decided to see what would happen if I just typed jibberish for login and password, so I typed "asdfasdf" and "ajksjdif" (and other variations) --> and instead of giving me authentication failed, I STILL got "not in subscription". Makes me feel like it's not even connecting to the xfinity services or something.

Please help! Thanks!

jfrasca1 · April 21, 2023, 5:09pm

speedingcheetah · April 21, 2023, 5:37pm

Also make sure your Chrome is up to date. See Support, Troubleshooting on the server Admin UI.

tmm1 · April 21, 2023, 5:42pm

You need to disable auto auth on the ISP account

jfrasca1 · April 21, 2023, 6:41pm

I did disable auto auth on the on Xfinity. That was one of the first things i tried. Other sources have worked when i tried like DirecTV. Only Xfinity does this.

The question is why would auto auth matter though when i provide junk credentials to test it...I put in username "asdfg" and password "ahdghjj" and it still says not in subscription. Shouldn't it say auth failed or something like that?

jfrasca1 · April 21, 2023, 6:45pm

I am able to watch with the login at nbc.com/live and also stream on Xfinity website. Tried all that also, including logging in with incognito browser and trying to scan while logged in.

I did the troubleshooting and it passed the browser check, i will triple check for any chrome updates though... But i think I'm up to date.

tmm1 · April 21, 2023, 6:49pm

You're changing it on the wrong account

jfrasca1 · April 21, 2023, 6:50pm

There is only 1 acount. Another thing i forgot to mention is that I'm using T-Mobile home Internet but Xfinity tv.

jfrasca1 · April 21, 2023, 6:53pm

I will double check with Xfinity to make sure there isn't another account.

tmm1 · April 21, 2023, 7:01pm

The issue you're describing happens when the dvr is connecting via Comcast internet

jfrasca1 · April 21, 2023, 7:05pm

I understand... That's what's weird. I am 100 percent sure I do not have Comcast internet only tv at this location. I use tmobile home Internet. If I'm putting junk in the login credentials your would it even know what account and whether auto auth is in or off? It's not a real account in that case. That's why it seems like it's not even getting to login... Cuz would it not says auth failed instead?

I will check with Xfinity and see if there are multiple accounts for some reason. But the login works at nbc.com/live so i think I've got the right credentials and I verified auto auth is off for those credentials.

Thanks so much for your help btw.

tmm1 · April 21, 2023, 7:15pm

If you go to ipchicken.com on the dvr PC does it say T-Mobile or Comcast

jfrasca1 · April 21, 2023, 8:07pm

It doesn't really say either, just the IP, but when I do whois on the IP it is T-Mobile. See images

jfrasca1 · April 21, 2023, 8:20pm

Comcast states that there is no way to stream other than from the xfinity app...However, I don't think I believe that - most likely just someone who is trained (or not trained well enough lol)

They also confirmed that my internet and tv are under the same account.

Edwin_Perez · April 21, 2023, 8:27pm

That is partially true that using their app you can stream all their Channels ... TVE is just another vehicle to watch certain Channels and you need to use their credentials.

jfrasca1 · April 21, 2023, 8:33pm

Yeah, that's what I pretty much know to be true also...just was wondering if maybe somehow they found a way to reject any connections not coming from their app. Because I don't see any kind of authentication failure when i use jibberish for credentials...it just says "not in subscription" but how could username "jkjsdf" even have any subscription.

Edwin_Perez · April 21, 2023, 8:40pm

Something must be wrong with your setup I am om Comcast/XFINITY and my TVE is working ... did you submit the logs or trouble shoot in the web page ? See troubleshooting below.