Hulu live was failing to authenticate, so I deleted it from sources and when trying to add it, it fails. I see that this has been an issue in 2020 and 2022, but can't find how to resolve it.
Is Hulu no longer accessible by Channels?
Thank you.
I am seeing this same issue. The screenshot show an empty email field even though I filled that out when setting up the source.
1 Like
If you still have the issue after updating to the latest DVR server pre-release version
then from the DVR web admin UI, run Support > Troubleshooting to see if it flags any issues. If not, submit diagnostics like Rice did.
I submitted logs as 56c59af9-1b05-4e5b-89a1-b6fc7d076334
In the log I see this:
(I removed my real Hulu login to be cautious.)
2024/05/15 18:12:55.876573 [TVE] Auth starting for Hulu as [[MY HULU USERNAME]]
2024/05/15 18:12:57.131781 [TVE] action=auth mvpd=Hulu requestor=nbcentertainment
2024/05/15 18:12:57.132828 [TVE] action=xvfb display=:720
2024/05/15 18:12:58.230746 [TVE] action=version product=Chrome/109.0.5414.74 jsVersion=10.9.194.9 protocol=1.3 revision=@e7c5703604daa9cc128ccf5a5d3e993513758913
2024/05/15 18:12:58.236071 [TVE] action=page_ready chromeVersion=109
2024/05/15 18:12:58.238509 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?noflash=true&mso_id=Hulu&requestor_id=nbcentertainment&no_iframe=true&domain_name=adobe.com&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication
2024/05/15 18:12:58.249294 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2024/05/15 18:13:00.637000 [TVE] action=request type=Document method=GET url=https://auth.hulu.com/oauth2/login redirected_from=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2024/05/15 18:13:00.637095 [TVE] action=auth_domain domain=.hulu.com
2024/05/15 18:13:00.766782 [TVE] action=wait_for_page
2024/05/15 18:13:08.759690 [TVE] action=page_ready
2024/05/15 18:13:08.759877 [TVE] action=wait_for_page done=true reason=page_ready
2024/05/15 18:13:08.759935 [TVE] action=wait_for_auth timeout=12s
2024/05/15 18:13:08.759956 [TVE] action=fill_form u=[[HULU LOGIN HERE]]
2024/05/15 18:13:08.769721 [TVE] action=tvejs msg="hulu login not found"
2024/05/15 18:13:20.760447 [TVE] action=check_result
2024/05/15 18:13:20.767556 [TVE] action=auth_timed_out
2024/05/15 18:13:20.767650 [TVE] action=screenshot
2024/05/15 18:13:21.286911 [TVE] action=screenshot size=319648
2024/05/15 18:13:21.290376 [TVE] action=capture_html
2024/05/15 18:13:21.303556 [TVE] action=capture_html size=120779
2024/05/15 18:13:21.783745 [TVE] Auth failed for Hulu: Cable provider authentication failed
Just a guess, but they may have to update it to a newer version.
What are you running Channels DVR Server on?
In my case, I am at the latest pre-release and had previously logged in to Hulu using Chrome. I started seein issues with recordings yesterday afternoon. I have submitted the logs.
Jim
1 Like
I don’t think chrome version is the culprit this time around. My guess is the Hulu page changed.
5/15 20:34:16.477980 [TVE] action=auth mvpd=Hulu requestor=nbcentertainment
2024/05/15 20:34:16.757560 [TVE] action=version product=Chrome/124.0.6367.201 jsVersion=12.4.254.15 protocol=1.3 revision=@46cf136d27d50afd9c618d164a3b95b3b62d0027
2024/05/15 20:34:16.757911 [TVE] action=set_cookies domains=1 cookies=1
2024/05/15 20:34:16.759050 [TVE] action=page_ready chromeVersion=124
2024/05/15 20:34:16.759233 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?noflash=true&mso_id=Hulu&requestor_id=nbcentertainment&no_iframe=true&domain_name=adobe.com&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication
2024/05/15 20:34:16.760502 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2024/05/15 20:34:17.019976 [TVE] action=request type=Document method=GET url=https://auth.hulu.com/oauth2/login redirected_from=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2024/05/15 20:34:17.019987 [TVE] action=auth_domain domain=.hulu.com
2024/05/15 20:34:17.225992 [TVE] action=wait_for_page
2024/05/15 20:34:22.455970 [TVE] action=page_ready
2024/05/15 20:34:22.455998 [TVE] action=wait_for_page done=true reason=page_ready
2024/05/15 20:34:22.456017 [TVE] action=wait_for_auth timeout=12s
2024/05/15 20:34:22.456061 [TVE] action=fill_form u=huluIsCurrentlyF’[email protected]
2024/05/15 20:34:22.459073 [TVE] action=tvejs msg="hulu login not found"
2024/05/15 20:34:34.458873 [TVE] action=check_result
2024/05/15 20:34:34.461455 [TVE] action=auth_timed_out
2024/05/15 20:34:34.461507 [TVE] action=screenshot
2024/05/15 20:34:34.479226 [TVE] action=error_response type=Fetch error=net::ERR_ABORTED url=https://metcon.hulu.com/metricsconfig ip=23.64.119.202
2024/05/15 20:34:34.534877 [TVE] action=screenshot size=113101
2024/05/15 20:34:34.535020 [TVE] action=capture_html
2024/05/15 20:34:34.537768 [TVE] action=capture_html size=120819
2024/05/15 20:34:34.593172 [TVE] Channel scan TBSP failed: Cable provider authentication failed
2 Likes
You sure they just don't like your username@gmail 
I'm using Windows 10 Pro. I'm not sure how to locate the latest DVR server pre-release version. I found links to older versions. Is there a path to find it in the menu system?
We’re aware of the issue and are looking into it.
4 Likes
Here
@maddox this may have to do with the disney integration with Hulu. I had an issue where I had to create a new password to login to the hulu app (for ADBTuner setup). As soon as I did that I updated my password for TVE in Channels and did a rescan. Now I get the same thing:
2024/05/16 16:41:48.334975 [TVE] Channel scan 43/181 FX failed: Cable provider authentication failed
2024/05/16 16:41:48.570581 [TVE] action=auth mvpd=Hulu requestor=nbcentertainment
2024/05/16 16:41:48.571363 [TVE] action=xvfb display=:786
2024/05/16 16:41:48.834346 [TVE] action=version product=Chrome/125.0.6422.60 jsVersion=12.5.227.8 protocol=1.3 revision=@3ac3319bff9f3e139d632e3d195e3d2d43d86e37
2024/05/16 16:41:48.834713 [TVE] action=set_cookies domains=1 cookies=1
2024/05/16 16:41:48.835016 [TVE] action=page_ready chromeVersion=125
2024/05/16 16:41:48.835217 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?noflash=true&mso_id=Hulu&requestor_id=nbcentertainment&no_iframe=true&domain_name=adobe.com&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication
2024/05/16 16:41:48.836739 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2024/05/16 16:41:49.243109 [TVE] action=request type=Document method=GET url=https://auth.hulu.com/oauth2/login redirected_from=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2024/05/16 16:41:49.243189 [TVE] action=auth_domain domain=.hulu.com
2024/05/16 16:41:49.334782 [TVE] action=wait_for_page
2024/05/16 16:41:54.602160 [TVE] action=page_ready
2024/05/16 16:41:54.602335 [TVE] action=wait_for_page done=true reason=page_ready
2024/05/16 16:41:54.602423 [TVE] action=wait_for_auth timeout=12s
2024/05/16 16:41:54.602468 [TVE] action=fill_form [email protected]
2024/05/16 16:41:54.615137 [TVE] action=tvejs msg="hulu login not found"
2024/05/16 16:42:06.603094 [TVE] action=check_result
2024/05/16 16:42:06.611593 [TVE] action=auth_timed_out
2024/05/16 16:42:06.611677 [TVE] action=screenshot
2024/05/16 16:42:06.853486 [TVE] action=screenshot size=246304
2024/05/16 16:42:06.853731 [TVE] action=capture_html
2024/05/16 16:42:06.856765 [TVE] action=capture_html size=118961
2024/05/16 16:42:06.991333 [TVE] Channel scan 44/181 FXP failed: Cable provider authentication failed
That’s what we think too.
1 Like
This may fix the Hulu login issue.
2 Likes
Looks good. My attempt to add Hulu has succeeded using 2024.05.16.2241.
Fast work! Thanks.
@eric No go for me... I get the 2fa email with the OTP but channels never prompts me to enter it. Then a few seconds after I get 1 OTP email I get 4 more. Ive tried this on my channels docker container as well as my stand alone channels server.
Also the multiple 2fa emails causes my account to become locked and I keep having to reset my password. So I login to hulu.com and make sure my new password works. Update channels source with new password. Then I scan and get 5 OTP emails in my inbox. Channels logs show incorrect password. Then I try to log out and back into hulu.com and I get a password error
2024/05/17 00:32:19.771818 [TVE] action=auth mvpd=Hulu requestor=nbcentertainment
2024/05/17 00:32:19.772328 [TVE] action=xvfb display=:688
2024/05/17 00:32:20.065838 [TVE] action=version product=Chrome/125.0.6422.60 jsVersion=12.5.227.8 protocol=1.3 revision=@3ac3319bff9f3e139d632e3d195e3d2d43d86e37
2024/05/17 00:32:20.066731 [TVE] action=set_cookies domains=1 cookies=1
2024/05/17 00:32:20.112333 [TVE] action=page_ready chromeVersion=125
2024/05/17 00:32:20.114328 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?noflash=true&mso_id=Hulu&requestor_id=nbcentertainment&no_iframe=true&domain_name=adobe.com&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication
2024/05/17 00:32:20.121525 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2024/05/17 00:32:20.527905 [TVE] action=request type=Document method=GET url=https://auth.hulu.com/oauth2/login redirected_from=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2024/05/17 00:32:20.528005 [TVE] action=auth_domain domain=.hulu.com
2024/05/17 00:32:20.620558 [TVE] action=wait_for_page
2024/05/17 00:32:26.253375 [TVE] action=page_ready
2024/05/17 00:32:26.253543 [TVE] action=wait_for_page done=true reason=page_ready
2024/05/17 00:32:26.253630 [TVE] action=wait_for_auth timeout=12s
2024/05/17 00:32:26.253774 [TVE] action=fill_form [email protected]
2024/05/17 00:32:26.268947 [TVE] action=tvejs msg="huluLogin: found username"
2024/05/17 00:32:32.190053 [TVE] action=page_ready
2024/05/17 00:32:32.190306 [TVE] action=check_result
2024/05/17 00:32:32.205075 [TVE] action=tvejs msg="huluLogin wrong password"
2024/05/17 00:32:32.205258 [TVE] action=screenshot
2024/05/17 00:32:32.376893 [TVE] action=screenshot size=245531
2024/05/17 00:32:32.377133 [TVE] action=capture_html
2024/05/17 00:32:32.385659 [TVE] action=capture_html size=101363
2024/05/17 00:32:32.385834 [TVE] action=script_error err=Wrong password. Please update your password and try again.
2024/05/17 00:32:32.475183 [TVE] Channel scan ABC failed: Wrong password. Please update your password and try again.
It does not appear there's anything we can do about this — it's just something that Hulu is doing.