NFL Network "Cable provider authentication failed" December 2022

[dea321]

NFL Network has been broken for me on Spectrum for at least a month now. Can't get it to work by re-scanning or removing/adding the source. I always spend an hour or so trying to get it to work whenever there is a game on that channel, and then forget about it until the next time. It's incredibly frustrating at this point.

[KE3JU]

Ours worked until today.

[kprice]

Same issue here. I have Fubo, Hulu-Tv and spectrum sources. All failing only for NFL. I had a game set to record yesterday @4 pm and started to get emails from HULU with a verification code. Received about 60 of them - 1 per minute - until I cancelled the recording - which wasn't really recording after all.
I just finished removing all my sources and adding them back - which did not work.

Version 2022.12.12.0138 - Synology NAs
Logs have been submitted as 4a48fdfb-1d4f-45fd-8ea2-7c8e1863db3e.

[jator]

In addition to submitting logs, go to the Support Page and submit a Ticket (use the e-mail tile). Channels — Support

I'm perplexed, Devs are usually very responsive to both tickets as well as forums, but they've been very quite on this even though they have been involved in other threads. Assuming they have something that is eating up most of their time, but a "we are aware and working on it" even if it takes some time would be appreciated.

[kprice]

Well, I could not get Hulu Live to add back as a source. Channels pops a box up saying it needs a verification code (see pic) - but you can't type anything in it - I did an email with the code from Hulu...

[kprice]

@kprice

Well, I could not get Hulu Live to add back as a source. Channels pops a box up saying it needs a verification code (see pic) - but you can't type anything in it - I did an email with the code from Hulu...

I was able to Hulu to add back as source by deleting the device from Hulu - then it added back fine - except no NFL channel

[Mish1]

NFL Network isn't working in Channels via a Spectrum account but I can login to NFL Network via a browser and watch with no issues. This is most definitely a Channels issue.

[AeroR1]

@jator

I'm perplexed, Devs are usually very responsive to both tickets as well as forums, but they've been very quite on this even though they have been involved in other threads. Assuming they have something that is eating up most of their time, but a "we are aware and working on it" even if it takes some time would be appreciated.

They haven’t answered on other channel errors either. This is why it’s never leaving beta and we’re stuck with silence.

SNY broken

New error: Could not start stream for TVE-YouTubeTV ch6162 SNY: TVE: Could not fetch playlist: fd2acdd790334d9cb3d970c145650eaf.mediatailor.us-east-1.amazonaws.com: get https://fd2acdd790334d9cb3d970c145650eaf.mediatailor.us-east-1.amazonaws.com/v1/master/4c8323052bc3dbd9aa2eba0b638d8495561e8377/JW-SNY/out/v1/688ee38521fe4a2d8f90010083223861/index.m3u8?ads.prof=524228%3Asportsnet_web_jw_live&ads.nw=524228&ads.caid=sny_live_simulcast&ads.csid=sny_web_desktop_live: 404 Not Found Worse is that i …

[slampman]

For me when i try to tune to nfl network I get a snap error and then Channels tells me that my Chrome is broken even though every other TVE channel tunes just fine. I click fix but it's still broken.

2022/12/18 10:17:21.126798 [ERR] Failed to start stream for ch6192: TVE: chrome failed to start:
/system.slice/channels-dvr.service is not a snap cgroup

[jnmfox]

Same issue with Spectrum. Worked yesterday to record the Saturday games ¯_(ツ)_/¯

Pi 4 with the latest pre-release (12.19).

[B0bHalter]

Just updated to 2022.12.19.0126 (Mac OS Monterey 12.6.1) and the NFL network still doesn't work for Spectrum cable.

[Cedarlabs]

Doesn't work for me either 2022.12.19.0126 Windows. Tried with Sling and YoutubeTV.

[joagomez]

@tmm1

I have one instance where NFL Network is still working and another that is not (both are Hulu and 2022.11.15.1908) - assuming the authentication will expire on the working one at any time and that NFL Network has changed the way they authenticate

Built a third instance and getting Exception errors when attempting to authenticate:

2022/12/19 15:44:21.634119 [TVE] action=navigate url=https://www.nfl.com/network/watch/nfl-network-live
2022/12/19 15:44:21.636488 [TVE] action=request type=Document method=GET url=https://www.nfl.com/network/watch/nfl-network-live
2022/12/19 15:44:21.636500 [TVE] action=auth_domain domain=www.nfl.com
2022/12/19 15:44:21.636506 [TVE] action=nflauth step=start
2022/12/19 15:44:21.702342 [TVE] action=wait_for_page
2022/12/19 15:44:23.074535 [TVE] action=exception err=&runtime.ExceptionDetails{ExceptionID:1, Text:"Uncaught (in promise)", LineNumber:0, ColumnNumber:59451, ScriptID:"", URL:"https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514", StackTrace:(*runtime.StackTrace)(0xc0001dbb40), Exception:(*runtime.RemoteObject)(0xc0006aa360), ExecutionContextID:2, ExceptionMetaData:easyjson.RawMessage(nil)} value=TypeError: Cannot read property 'pushNotification' of undefined
    at Function.getSafariNotificationPermission (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:59452)
    at j.<anonymous> (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:59058)
    at Generator.next (<anonymous>)
    at https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:883
    at new Promise (<anonymous>)
    at n (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:660)
    at j.getReportedNotificationPermission (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:59003)
    at j.<anonymous> (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:58804)
    at Generator.next (<anonymous>)
    at https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:883
2022/12/19 15:44:23.990255 [TVE] action=error_response type=Fetch error=net::ERR_ABORTED url=https://www.facebook.com/x/oauth/status 
2022/12/19 15:44:25.324873 [TVE] action=error_response type=Image error=net::ERR_TOO_MANY_REDIRECTS url=https://cm.everesttech.net/cm/ax 
2022/12/19 15:44:25.407907 [TVE] action=error_response type=Image error=net::ERR_TOO_MANY_REDIRECTS url=https://cm.everesttech.net/cm/ax 
2022/12/19 15:44:25.541836 [TVE] action=error_response type=Image error=net::ERR_TOO_MANY_REDIRECTS url=https://cm.everesttech.net/cm/ax 
2022/12/19 15:44:25.673773 [TVE] action=error_response type=Image error=net::ERR_TOO_MANY_REDIRECTS url=https://cm.everesttech.net/cm/ax 
2022/12/19 15:44:25.750992 [TVE] action=error_response type=Image error=net::ERR_TOO_MANY_REDIRECTS url=https://cm.everesttech.net/cm/ax 
2022/12/19 15:44:25.873941 [TVE] action=error_response type=Image error=net::ERR_TOO_MANY_REDIRECTS url=https://cm.everesttech.net/cm/ax 
2022/12/19 15:44:28.532536 [TVE] action=page_ready
2022/12/19 15:44:28.532634 [TVE] action=wait_for_page done=true reason=page_ready
2022/12/19 15:44:28.543467 [TVE] action=click_interstitial
2022/12/19 15:44:28.549203 [TVE] action=tvejs msg="nflSelect: path=/network/watch/nfl-network-live"
2022/12/19 15:44:28.607555 [TVE] action=wait_for_interstitial timeout=12s
2022/12/19 15:44:28.678104 [TVE] action=request type=Document method=GET url=https://www.nfl.com/activate/QW4H7W
2022/12/19 15:44:28.678168 [TVE] action=nflauth step=activate_start
2022/12/19 15:44:28.845537 [TVE] action=error_response type=Image error=net::ERR_ABORTED url=https://adb2waycm-atl.netmng.com/cm/ 
2022/12/19 15:44:29.976726 [TVE] action=exception err=&runtime.ExceptionDetails{ExceptionID:2, Text:"Uncaught (in promise)", LineNumber:0, ColumnNumber:59451, ScriptID:"", URL:"https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514", StackTrace:(*runtime.StackTrace)(0xc000376540), Exception:(*runtime.RemoteObject)(0xc000a294d0), ExecutionContextID:16, ExceptionMetaData:easyjson.RawMessage(nil)} value=TypeError: Cannot read property 'pushNotification' of undefined
    at Function.getSafariNotificationPermission (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:59452)
    at j.<anonymous> (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:59058)
    at Generator.next (<anonymous>)
    at https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:883
    at new Promise (<anonymous>)
    at n (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:660)
    at j.getReportedNotificationPermission (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:59003)
    at j.<anonymous> (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:58804)
    at Generator.next (<anonymous>)
    at https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:883
2022/12/19 15:44:30.127388 [TVE] action=error_response type=Fetch error=net::ERR_ABORTED url=https://www.facebook.com/x/oauth/status 
2022/12/19 15:44:30.712046 [TVE] action=error_response type=Fetch error=net::ERR_ABORTED url=https://securepubads.g.doubleclick.net/pcs/view 
2022/12/19 15:44:35.144573 [TVE] action=page_ready
2022/12/19 15:44:35.144649 [TVE] action=nflauth event=page_ready
2022/12/19 15:44:35.155220 [TVE] action=click_interstitial
2022/12/19 15:44:35.160506 [TVE] action=tvejs msg="nflSelect: path=/activate/QW4H7W"
2022/12/19 15:44:35.181686 [TVE] action=wait_for_interstitial timeout=12s
2022/12/19 15:44:36.442673 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/api/v1/authenticate
2022/12/19 15:44:36.632275 [TVE] action=request type=Document method=GET url=https://auth.hulu.com/oauth2/login
2022/12/19 15:44:36.829106 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/oauth2
2022/12/19 15:44:37.229394 [TVE] action=request type=Document method=GET url=https://www.nfl.com/activate/done/QW4H7W
2022/12/19 15:44:37.229436 [TVE] action=nflauth step=activate_done
2022/12/19 15:44:38.696052 [TVE] action=exception err=&runtime.ExceptionDetails{ExceptionID:3, Text:"Uncaught (in promise)", LineNumber:0, ColumnNumber:59451, ScriptID:"", URL:"https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514", StackTrace:(*runtime.StackTrace)(0xc0067cd200), Exception:(*runtime.RemoteObject)(0xc000632ab0), ExecutionContextID:43, ExceptionMetaData:easyjson.RawMessage(nil)} value=TypeError: Cannot read property 'pushNotification' of undefined
    at Function.getSafariNotificationPermission (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:59452)
    at j.<anonymous> (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:59058)
    at Generator.next (<anonymous>)
    at https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:883
    at new Promise (<anonymous>)
    at n (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:660)
    at j.getReportedNotificationPermission (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:59003)
    at j.<anonymous> (https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:58804)
    at Generator.next (<anonymous>)
    at https://cdn.onesignal.com/sdks/OneSignalPageSDKES6.js?v=151514:1:883
2022/12/19 15:44:39.022979 [TVE] action=error_response type=Fetch error=net::ERR_ABORTED url=https://www.facebook.com/x/oauth/status 
2022/12/19 15:44:43.273205 [TVE] action=page_ready
2022/12/19 15:44:43.273287 [TVE] action=wait_for_interstitial done=true reason=page_ready
2022/12/19 15:44:43.277734 [TVE] action=cookies num_domains=2 num_cookies=21

[tmm1]

We are aware of these issues and have been looking into them. There were a lot of changes to the NFL site so the fix was not easy. There are some improvements coming in the next beta build.

[slampman]

@tmm1 still no go for me:
c26bef3f-244b-431d-a017-91e25bb07b95

I tuned to NFL network, playback fails
Go into troubleshooting and Channels says Chrome is corrupted
Click Fix
I then get all green check marks
try to tune NFL network, fails

All other TVE channels play fine. With NFL network I get SNAP errors

[babsonnexus]

DVR Pre-Release Notes

v2022.12.20.2024 FIXED: NFL Network FIXED: EWTN network

No dice for me. I tried to scan the channel in Firefox and Edge, even with the NFL Network playing in another tab. Submitted diagnostics: 7783c6f6-3a17-4fbd-ab63-2b8f407fca97

Everything else appears to be playing fine that I tested.

[tmm1]

@slampman

I get SNAP errors

You need to fix your Chrome install. Others have reported that uninstalling the snap works.

[slampman]

I tried and followed the guide on the website. Only thing that works is uninstalling Chromium completely, then going into troubleshooting and fixing Chrome. I followed the instructions 100% on the channels website. They dont work anymore.. Everything works this way except NFL network

[Rice]

Still a no go for me. Hulu,Ubuntu,NO snap errors on mine
Logs have been submitted as 05af0f9b-0826-4736-964c-98ab8953b3f5

[slampman]

OK I followed the link from @racameron to disable snap. I did that and I have no chrome installed. but TVE works great except for NFL network. There are others here in the same boat with no chrome installed so there is a lot of confusion. @tmm1 could you weigh in over here to let us know what is going on? Ubuntu chromium snap error - #29 by jasonmcroy

For NFL network I am getting auth failures now so no SNAP errors. I submitted diags
d0bf4dce-5a55-4c25-8e96-66b73a6d35fc