TVE - Discovery networks not tuning?

[nhryniewicki]

Same issue with Science Channel with DirecTV on Synology.

403: Not permitted to watch. (access.denied.missingpackage)

812fdb55-56f2-4f32-841b-3ed385130983

[tmm1]

Please see all the discussion on the DirecTV specific thread:

@tmm1

You can contact Discovery GO support:

@davidremus

Discovery Go tech support and I went through a couple of rounds of emails and they fixed the issue that was preventing me from seeing several of their channels, including the Science Channel. They said that "[i]t seems there was a slight issue with authenticating the Science Channel Go app that should've been fixed on Thursday evening." And, in fact, it was. Now I can watch all their networks through their website, their Go apps, and the Channels app.

@davidremus

FYI: this is their email address [email protected]

@racameron

Since the latest DVR pre-release 2021.08.30.2158 has switched to using the sciencechannel.com authentication for all Discovery networks, if you have not yet contact support to get your TVE credentials working at sciencechannel.com , DO NOT update your pre-release. If you update without resolving the inability to stream Sciene —either with Discovery support, DirecTV support, or whoever—then you will lose ALL Discovery Networks channels until you do.

Once you can log in to sciencechannel.com and watch live, then you can go ahead and update to the latest pre-release.

[nhryniewicki]

I’ve also reported to Go.discovery support. Maybe if enough contact them it’ll be resolved sooner.

Thanks for all the help.

[tmm1]

@tmm1

With v2021.08.30.2158 all the Discovery channels have been moved over to the sciencechannel.com streams

I'm undoing this again for now, until the provider auth issues are resolved.

[chDVRuser]

Thanks for the heads-up. I'll stick with v2021.08.30.2158 for now as it's working for me with Xfinity on all Discovery Network channels on both my Synology package and Docker Container installs.

If I update, my Docker Container install will have problems again.

[jagrim]

So, in reviewing the logs on why I still get the “no login form" error. I can use their website, app, or whatever and have no issues. But when I try using channels, I get the below.

2021/08/31 08:10:06.239153 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2021/08/31 08:10:07.251833 [TVE] action=tvejs msg="scienceSelect: missing affiliate"

The change from ATT TV to Directv or Directv Stream appears to be the issue, now. I'm assuming that Channels is using “Directv Stream” as the affiliate and Science Channel is still using ATT TV. I have emailed science channel help but figure this might take a while to be corrected.

Is there a way for channels to try the old affiliate name when that error is found? If so, that could possibly be the temporary fix until the science channel fixes their end.

[tmm1]

Can you login and watch on sciencechannel.com? Which provider are you selecting from the list at the bottom there?

[jagrim]

At that site, I select ATT TV provider as the provider, sign in, and everything works fine. There is no Directv Stream Provider listed. If I select the Directv provider, it asks for my old Directv info.
I believe the issue is that science channel has not updated their provider list.

I am on a Synology NAS and have not upgraded to DSM 7

[jagrim]

Just tried Science channel with 2021.08.31.1732 and it is now working. I had to rescan twice before it took.

Thanks for getting the Science Channel working!!!

[jagrim]

@tmm1

Here's the reply from my ticket on Science Channel App
Hi There,

Thank you for contacting Discovery Fan Relations and submitting this suggestion to us.

We've done a little research here on our end, it looks like DirecTV Stream is missing from the Science Channel Go app when it switched to the ATVE format. We've submitted a request for this to be updated on the Science Channel Go App. But an approximate time on when this will be updated has not bene provided to us.

Thank you so much for bringing this to our attention. If we can be of any further assistance, please let us know.

Thank You,
Michael B.
Discovery, Inc Fan Relations

[nhryniewicki]

Just updated to 2021.08.31.1732 but still isn’t working for me.

The email I got from Discovery is below. I replied that that link works but not the science channel url. I even tried AT&T as the provider on the site but no luck. I called DirecTV to let them know.

I should also note DirecTV is clueless so don’t bother calling them. Spent an hour on the phone for nothing.

Jason (Discovery Digital TVE)

Aug 31, 2021, 8:46 EDT

Hi there,

Thanks for reaching out.

This error usually occurs if your TV provider is experiencing server issues, or your current package does not include the network. Let's try a few steps and see if the error remains:

1. Sign out and sign back into the SCI GO app/site.
2. Visit a different network. Navigate to the Discovery GO site and sign in. Do you receive a similar error? Here's the link: https://go.discovery.com/
3. When signing in, are you able to type in your Username and Password or do you select your TV Provider and are automatically signed in?

Try this and let me know what happens.

Best,

Jason​

Discovery, Inc. Fan Relations

[jagrim]

@tmm1

Just an update.
Lost Science Channel today with the "not in you package" error. Also lost all the other networks on science channel.com. Contacted support and followed their suggestions.
Step 2 was to go to go.discovery.com
Logged in without issue selecting Directv Stream as provider and was successful watching live TV. Picking any of the other networks required re-linking TV Provider. All other networks that I looked at Directv Stream as a provider with the exception of Science Channel. Hopefully, that'll be corrected soon.

Edit update: All back working again (5:00 pm CDT)

[Techreader]

I tried this, selecting Directvstream. It let me log in but still nothing would play. All channels say they are not in my package.

[Techreader]

DIY and SCI are now properly authenticating with DirecTV. Woohoo

[nhryniewicki]

All working here again too.

[chDVRuser]

Haven't heard anything about the auth for Discovery networks going back to Science channel.

TVE - Discovery networks not tuning?

Looks like a familiar issue, which was the reason you had to delete chromedata and readd every month. Since v2021.08.30.2158 is using the new website those problems are gone.

@tmm1

@tmm1

With v2021.08.30.2158 all the Discovery channels have been moved over to the sciencechannel.com streams

I'm undoing this again for now, until the provider auth issues are resolved.

Is it still recommended to delete the chromedata folder?

[Edwin_Perez]

Deleting the ChromeData finally gave me all the Discover Channels

[chDVRuser]

I guess that answers my question.
That was the only way I could get my Discovery Networks channels back after their auth expired.
Once I reauthed them and verified they can stream, I deleted the chromedata folder again.

Wish there was a way to know when the auth is going to expire for each channel.
I don't know, but assume there's some domain or site cookie in chrome with an expiration date or time. If only one could examine that. Hate to wait until a recording fails and would prefer to proactively reauth as soon as they expire.

[bpa_dvr]

this is impacting Discovery, Food Network, HGTV, TLC, Travel Channel.

For me, I have Hulu Live and YouTube TV subscriptions. All the Discovery channels have disappeared today.

I updated to prelease on Sat version 2022.09.17... and the channels were slow to tune in, but today I updated to 2022.09.18... and the channels won't tune and I tried to recreate my Hulu tuner and they wont even find any of the Discovery group channels.

I removed my email login from the log snip for privacy reasons...

2022/09/19 14:46:42.799990 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:46:43.800700 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:46:43.800781 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:46:44.770695 [TVE] action=wait_for_interstitial err=timeout
2022/09/19 14:46:44.770780 [TVE] action=fill_form u=<<>>
2022/09/19 14:46:44.774219 [TVE] action=screenshot
2022/09/19 14:46:44.874176 [TVE] action=screenshot size=17760
2022/09/19 14:46:44.874275 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:46:44.874311 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:46:44.913510 [TVE] action=capture_html
2022/09/19 14:46:44.923224 [TVE] action=capture_html size=88124
2022/09/19 14:46:44.923763 [TVE] action=script_error err=&runtime.ExceptionDetails{ExceptionID:1, Text:"Uncaught", LineNumber:9, ColumnNumber:5, ScriptID:"231", URL:"", StackTrace:(*runtime.StackTrace)(0xc0001e7d40), Exception:(*runtime.RemoteObject)(0xc001673b90), ExecutionContextID:0, ExceptionMetaData:easyjson.RawMessage(nil)} exp=&runtime.RemoteObject{Type:"string", Subtype:"", ClassName:"", Value:easyjson.RawMessage{0x22, 0x6e, 0x6f, 0x20, 0x6c, 0x6f, 0x67, 0x69, 0x6e, 0x20, 0x66, 0x6f, 0x72, 0x6d, 0x20, 0x66, 0x6f, 0x75, 0x6e, 0x64, 0x22}, UnserializableValue:"", Description:"", WebDriverValue:(*runtime.WebDriverValue)(nil), ObjectID:"", Preview:(*runtime.ObjectPreview)(nil), CustomPreview:(*runtime.CustomPreview)(nil)} exp_value="no login form found"
2022/09/19 14:46:45.038157 [ERR] Failed to start stream for ch6101: TVE: "no login form found"

when scanning for channels.... (again remove email from logs)

2022/09/19 14:52:29.829360 [TVE] Channel scan 71/213 DISCOVERY failed: "no login form found"
2022/09/19 14:52:30.016759 [TVE] action=error_response type=Other error=net::ERR_UNKNOWN_URL_SCHEME url=
2022/09/19 14:52:30.019037 [TVE] action=version product=Chrome/89.0.4389.114 jsVersion=8.9.255.24 protocol=1.3 revision=@1ea76e193b4fadb723bfea2a19a66c93a1bc0ca6
2022/09/19 14:52:30.020053 [TVE] action=mock
2022/09/19 14:52:30.028494 [TVE] action=navigate url=https://auth.sciencechannel.com/login-affiliates?returnUrl=https://www.sciencechannel.com/live-now&hostUrl=us1-prod-direct.sciencechannel.com
2022/09/19 14:52:30.030237 [TVE] action=request type=Document method=GET url=https://auth.sciencechannel.com/login-affiliates
2022/09/19 14:52:30.030287 [TVE] action=auth_domain domain=auth.sciencechannel.com
2022/09/19 14:52:30.030297 [TVE] action=scienceauth reason=login
2022/09/19 14:52:30.108649 [TVE] action=wait_for_page
2022/09/19 14:52:36.360610 [TVE] action=page_ready
2022/09/19 14:52:36.360685 [TVE] action=wait_for_page done=true reason=page_ready
2022/09/19 14:52:38.360924 [TVE] action=click_interstitial
2022/09/19 14:52:38.364445 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:52:38.364510 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:52:38.364545 [TVE] action=wait_for_interstitial
2022/09/19 14:52:39.365211 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:52:39.365268 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:52:40.366196 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:52:40.366274 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:52:41.367129 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:52:41.367219 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:52:42.368093 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:52:42.368216 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:52:43.369161 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:52:43.369416 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:52:44.370237 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:52:44.370296 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:52:45.385901 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:52:45.411097 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:52:46.372284 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:52:46.372336 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:52:47.373590 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:52:47.373665 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:52:48.375377 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:52:48.375427 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:52:49.376226 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:52:49.376283 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:52:50.376384 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:52:50.404621 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:52:51.377622 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:52:51.377722 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:52:52.378174 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:52:52.378230 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:52:53.379228 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:52:53.379284 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:52:54.380691 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:52:54.380740 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:52:55.396179 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:52:55.417551 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:52:56.382551 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:52:56.383109 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:52:57.383418 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:52:57.383785 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:52:58.384385 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:52:58.384458 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:52:59.385268 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:52:59.385323 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:53:00.386672 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:53:00.416953 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:53:01.387039 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:53:01.387337 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:53:02.387976 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:53:02.388610 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:53:03.389459 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:53:03.389515 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:53:04.390422 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:53:04.390923 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:53:05.391250 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:53:05.427138 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:53:06.392163 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:53:06.392471 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:53:07.393209 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:53:07.393278 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:53:08.365298 [TVE] action=wait_for_interstitial err=timeout
2022/09/19 14:53:08.365359 [TVE] action=fill_form [email protected]
2022/09/19 14:53:08.368936 [TVE] action=screenshot
2022/09/19 14:53:08.458549 [TVE] action=screenshot size=17760
2022/09/19 14:53:08.459461 [TVE] action=tvejs msg="scienceSelect: path=/login-affiliates"
2022/09/19 14:53:08.459512 [TVE] action=tvejs msg="scienceSelect: waiting [input=true buttons=0]"
2022/09/19 14:53:08.501236 [TVE] action=capture_html
2022/09/19 14:53:08.510967 [TVE] action=capture_html size=88124
2022/09/19 14:53:08.511443 [TVE] action=script_error err=&runtime.ExceptionDetails{ExceptionID:1, Text:"Uncaught", LineNumber:9, ColumnNumber:5, ScriptID:"231", URL:"", StackTrace:(*runtime.StackTrace)(0xc00178c840), Exception:(*runtime.RemoteObject)(0xc0015882d0), ExecutionContextID:0, ExceptionMetaData:easyjson.RawMessage(nil)} exp=&runtime.RemoteObject{Type:"string", Subtype:"", ClassName:"", Value:easyjson.RawMessage{0x22, 0x6e, 0x6f, 0x20, 0x6c, 0x6f, 0x67, 0x69, 0x6e, 0x20, 0x66, 0x6f, 0x72, 0x6d, 0x20, 0x66, 0x6f, 0x75, 0x6e, 0x64, 0x22}, UnserializableValue:"", Description:"", WebDriverValue:(*runtime.WebDriverValue)(nil), ObjectID:"", Preview:(*runtime.ObjectPreview)(nil), CustomPreview:(*runtime.CustomPreview)(nil)} exp_value="no login form found"

[Kryptonyte]

I am also on Hulu Live TV sub and I just checked all 5 of those channels and they appear to be working fine here at this moment.

Server Version 2022.09.18.1926

EDIT: I wonder if parts of the Hulu Live TVE service were down today.

Hulu Live TVE authentication is failing

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