Hey everyone, please use this thread to help each other recover from the 2017-01-17 Server Crash Incident.
If you need help with accessing your NAS via the command line, please ask in here. If you have any tips on any of this, please post them.
Thanks!
For QNAP:
The only issue I am still having is that the schedule recordings are gone, even though I can see passes. Any idea how to fix that, refresh isn’t working
The guide data should be redownloading. Check the Activity section on Settings tab. Once it finishes, the jobs will repopulate.
If you’re having troubles with the original instructions, we’ve figured out a better and easier method to recover from the crashing that is easy, safe, and there’s no data loss! We’ve added it to the incident post.
I’ll post it here as well:
Edit: Check this post for an even easier fix:
Yeah guide data seems to be missing on mine as well. I’m running the server off my mid 2011 Mac mini. For awhile I couldn’t figure out what was wrong or how to get the dvr up and running again. I thought it was my mac until I found this. Got it restarted though and updated to the latest version. But my guide date seems to only have up to a couple hours from now.
Guide data will re-download after the upgrade. You can watch the progress under Activity on the Settings tab.
I already have more than 10 mins waiting and the Guide data is not downloading (Activity; idle ). I restarted the DVR a couple of times but it is still Idle.
Is there any way to download the guide manually ?
Hi Guys…I’m having the same issue as @jowerg. I was able to get all my recordings and passes back but now I have no guide data. I stopped and started dvr twice but activity is showing idle. I checked the log and posted the error I saw below. My version number showing is 2017.01.18.0910.
Error from Log:
2017/01/18 02:25:56 [DVR] Error during search: cannot perform operation on empty alias
Looks like you need to trash the DVR lineup under each HDHomerun device and reload your OTA or cable subscription service information.
What is the process for a WD PR4100 NAS? Server crashed last night and it won’t respond. Rebooted NAS already, and turned the app off and back on.
As a follow up to this, these steps worked for me and my saved upcoming and pass recordings reloaded automatically.
I’m using an iMac BTW.
Ok, followed the instructrions below to disable the ports for my tuner’s. This did the trick. The app updated and was able to scan the network and add the tuners back in. Everything seems to be intact.
Cheers!
I had the same guide missing problem on a QNAP. I deleted and re-added the lineup and the guide started downloading. Thanks for the info Cpharada!
Call it coincidence, bad luck, or a nasty bug… but my rock solid, Mac Mini media server went south last night sometime between 8:00 CST and 10:00 CST, which seems to be in the DVR server upgrade window. It has a RAID 0 array, at least one drive failed, and requires a complete rebuild and restore from backup.
Sharing this simply as a data point experience for others, as well as the developers.
I restarted the server manually instead of with the command line. It lost all my record of my recordings in your database. But it allowed me to record a show last night (This is Us). Then I saw on the forums that I could run the uninstall/reinstall command and that “fixed” it so I now see my database I’ve recorded. But it’s missing the recording from last night that I did after I manually restarted the server! How can I add that recording to the current database?
There is no way to “merge” databases together. You can still watch the recording file via other means, but right now it’s not possible to add it back into the DVR database.
If you’re having issues with missing guide, you can also uncheck and recheck the DVR option.
the easier method worked for me [QNAP TS-453A]
thank you for finding the fix and solution in a timely manner. great support.
If anyone ended up reinstalling and lost their passes/recordings, let me know. In the latest version we have a way to easily restore all your data from backups.