i'm getting this when trying to authenticate all channels right now. multiple providers (DTVS, philo and xfinity). i'm on the latest version, i literally just did an update check and install.
any ideas? i only use channels for TVE so right now it's literally useless to me...
I know you're not new to Channels and that you had that issue earlier this year. Cable provider authentication failed for EVERYTHING on TVE
I assume you covered 1 - 5 in the TVE Troubleshooting tips
But have you tried 6 - 10?
What version headless chrome?
Just saw you created a new topic for the issue
yeah, i created a new topic because it's multiple providers (this topic specifically seems to deal with xfinity).
my issue earlier this year was a different error message, not sure if it's the same error but with a different message but i guess it's possible. i'll try remove and re-add, but if i'm going to have to do this every few months i'm not sure it's worth it to me. for the first few years i had a channels sub i had no issues at all, it was just bulletproof...now stuff like this seems to happen far more often than i'm comfortable with.
edit: remove/re-add is a no go.
2023/08/21 17:50:06.421829 [TVE] action=version product=HeadlessChrome/89.0.4389.72 jsVersion=8.9.255.20 protocol=1.3 revision=@3f345f156bfd157bd1bea06310e55f3fb2490359
Ouch, that's old.
What are you running it on?
restarted the VM. still no go.
My docker container installs of Channels DVR TVE are using chrome v109
how am i supposed to update that? like i said, i literally just did an update via the UI.
I just pull this when I deploy or recreate my containers
fancybits/channels-dvr:tve
https://hub.docker.com/r/fancybits/channels-dvr/tags?page=1&ordering=last_updated
i've honestly never done that because i assumed the auto updates (or when i do it myself via the UI) were doing everything that needed to be done. is that not the case?
When Aman updates the headless-chrome being pulled it's done by updating the docker container image.
interesting, good to know. i'll try pulling the new image and see if that resolves it.
pulling the new image didn't fix it either. still the same 401 data not found error.
are you now on chrome v109?
You should be if you pulled and ran the latest fancybits/channels-dvr:tve
[TVE] action=version product=Chrome/109.0.5414.74 jsVersion=10.9.194.9 protocol=1.3 revision=@e7c5703604daa9cc128ccf5a5d3e993513758913
Did you the TVE Troubleshooting tips
yes, v109.
2023/08/21 18:40:30.781753 [TVE] action=version product=Chrome/109.0.5414.74 jsVersion=10.9.194.9 protocol=1.3 revision=@e7c5703604daa9cc128ccf5a5d3e993513758913
Troubleshooting steps to follow, like a checklist
- If you can't watch the network at their Live streaming website, nothing Channels can do. Like nbc.com/live or check availability buttons at Channels Support - TV Everywhere Availability for your Provider
this seems irrelevant since i can't authorize any provider (not specific channels), but regardless yes i can see streams like TBS for example in the browser.
- Make sure your package or container (if running in one) is up to date.
we just did this.
- Update to the latest DVR prerelease version see this article for how
did this earlier.
- Run troubleshooting from the DVR web UI Support>Troubleshooting and make sure all green checkmarks. (If it says Chrome corrupted or not up to date it should offer a green fix button to press.)
all green.
- Make sure your chrome or headless chrome is up to date. (Current included version is 97 or 109)
we just did this.
- Close all browser windows and open a new private/incognito browser window to access your dvr (Some users had to access the DVR web UI remotely or using secure HTTPS to add a source)
have tried incognito. still the same 401 error.
- If adding a TVE source, click and HOLD the Login button.
have tried this. no luck.
- Before rescanning individual channels, and before removing a source to re-add, use Update Password under the gear dropdown next to your source in the DVR web UI and just key in your existing Provider password to clear the chromedata folder (likely used with other providers, but known to be used for Spectrum and Xfinity per this post )
- Individually rescan channels with issues using Rescan Channels under the gear dropdown next to your source in the DVR web UI.
i can't do this because i can't get it to even add the provider.
- Reboot your server or restart your package or container if running in one.
have tried this (both server and container). no luck.
- Remove and re-add your source, then individually rescan any channels with issues.
obviously this isn't working.
and then
yeah, i'll submit it now...but i would love to know why a server / product that had been bulletproof for so long now all of a sudden has so many issues.
Since installing the new tve container, right?
(I've learned not to assume anything 
actually, no. i'll try again.
as expected, no change. still the same 401 error.